Complete Care i9100 to Dell 1520

They don't have to be sympathetic....if the 9800 was the best GPU for the i9100 then they owe you the best for the 1520 =8600gt, just tell them that.

the 2.0 C2D will be faster then the 3.2 P4

you can't order the 8600...
ok now let me classify that; I am sure you can get it from dell spare parts but since your laptop has integrated graphics, you cannot put the 8600 card in it; you could only upgrade to the 8600 if you had, say, the 8400.

You just have to demand that they give you a laptop that is at least equal in graphics power as your i9100, and integrated graphics can't cut it.

exactly, just be persistent and keep escalating the case.....they must give you equal or better specs all around.

most people have the best luck with that sort of thing by calling dell, but I've had some luck with the online dell chat; don't ever just send them an email though because then they can just ignore you

A bit OT, but I had no idea that Complete Care was that "Complete". I wish you luck on the graphics front, but wow, a new laptop for one that bit the dust?

Methinks I should've got that with mine....shoot....

You don't have to have complete care to get a system exchanged under warranty. Complete care is really just like Comprehensive and Colission insurance for your laptop. People with the regular warranty are eligible for system replacement just the same as Completecare customers are when it's a conventional warranty claim (not a drop spill or other accidental damage).

One thing you should do is find a website with the specs for that 9800 and another one for the specs for the inergrated card. When you get them on the phone, explain that the 9800 is a WAAAY better card and you can give them the specs from websites to back it up.

When my M170 with a 7800 GTX died, they tried to replace it with a M1710 with the 7900GS. Although it was almost as good, I argued and told them about all of the diffrences between the two cards. The dude even went to the websites that I gave him while on the phone with me to verify it. I ended up getting my 7900 GTX but it took alot of time on the phone with them.

Ok here's another option; explain to them that the card you had had dedicated 256mb of memory and the card you got doesn't have ANY dedicated memory; they seem to understand that (which is why e1705 7900gs customers end up getting stuck with x1400s or 8600gts). You didn't get anything even close to what you had. Anyone that tells you different you should ask to talk to their supervisor and keep getting it escalated.

me too, and it took months to do, just be angry about the downgrade. it doesn't matter if everything is better or not, with an integrated gpu, it is a downgrade, it takes a long time to get it through to a dell rep, i had to call once or twice a week, send them comparisons between the two gpu's, and jump through all kinds of hoops. in the end i got whats in my sig, it was allot of work but at the time i didnt have a job... now the battery om my 6000d melted and blew up, but i haven't done anything yet because i know it will take too much time... suppose i could do it now...

good luck

You are entitled to equal or better replacements in all catagories of your laptop replacement as per the agreement with Dell and complete care..they cannot give you integraded graphics to replace your older card...all parts and I mean ALL PARTS of the laptop must be equal or better PERIOD!!!!!Demand to speak to a supervisor if they continue to stonewall....I had to escalate my issue when they tried to give me a X1300 instead of a X1400 on my replacement E1505 with complete care, they caved and sent out a rep to install the replacement card...Just be firm and demand what you payed for with complete care....

this is a bit off topic but i have a question for you. my i6000d blew up (it had some kind of overheating where the battery contacts the mobo and it melted about a 2 inch circle in the bottom!) and i am supposed to get a replacement soon, but i don't know what they are sending me yet. i have stressed that i cant accept any integrated graphics. just wondering what your situation is and how long it took you to resolve everything
thanx

Sorry for the delay in responding been away for a while...In my case my old 8600 Inspiron was having Motherboard as well as overheating issues and after 2 botched repair attempts Dell agreed to replace it...Thats when the trouble started, I was assured of a replacement within 14 days..after the deadline came and went Dell assured me one was coming, after even further delay they claimed my replacement had been cancelled and I would have to wait another 14 days for one to be processed, angry I spoke to a rep who kept me on the line while she spoke to a supervisor about my problems, the supervisor was upset at the rep for bringing this problem to her department and proceeded to chew her out , at this point the rep informed her I was on the line and was listening to the whole conversation, it got quiet and tense very quickly to say the least, after once again explaining the issue to the supervisor I was told all she could do was reorder and I would have to wait the normal 14 days...WRONG ANSWER!!! I exploded which is a rare thing for me to do, after a heated exchange I demanded a replacement notebook be shipped and shown as shipped on my account no later than the next day or I would contact the corporate office directly on the whole affair, the next day my E1505 showed up on the website as shipped and I got it the next day, everything was a upgrade except the video card, I contacted them again and told them of the downgrade and they sent a rep out to replace it the next day....My E1505 has worked perfectly since day 1....Dell has been pretty good most of the time but when they screw up it can become quite a nightmare......You just have to be firm.....