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Dell will not replace my LCD

post #1 of 18
8/29/07 at 11:34pm
Thread Starter 
I have a 9300 17" screen purchased in November of 2005. They said my model isnt affected and its only certain 9300s. 2 weeks ago I got 1 purple line and as of this morning I now have 2 purple lines. The rep stated I had an LG screen and its not under the current problems there having.


1. Has anyone had there lg 9300 lcd replaced
2. Is the rep correct. As I read it, it stated "any lcd"
3. HELP
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post #2 of 18
8/29/07 at 11:44pm
http://www.notebookforums.com/post26...ml#post2607107

Thats the link. Whenever it comes to Dell, if one rep cant help you, hang up, redial and dont stop until a rep can help you out. Its like asking your mom for money, she says no, you go to your dad. That trick
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post #3 of 18
8/29/07 at 11:46pm
Thread Starter 
Quote:
Originally Posted by ghazgull013 View Post
http://www.notebookforums.com/post26...ml#post2607107

Thats the link. Whenever it comes to Dell, if one rep cant help you, hang up, redial and dont stop until a rep can help you out. Its like asking your mom for money, she says no, you go to your dad. That trick

Is there something in writing on dells website about this. I cant really tell them that I saw it on this forum.
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post #4 of 18
8/30/07 at 12:04am
http://dellverticalline.com/
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post #5 of 18
8/30/07 at 12:20am
Thread Starter 
Quote:
Originally Posted by Krayziepop View Post

That isn't an official dell website
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post #6 of 18
8/30/07 at 12:31am
OK...

http://direct2dell.com/one2one/archi.../09/10675.aspx
http://direct2dell.com/one2one/archi.../19/17774.aspx
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post #7 of 18
8/30/07 at 12:45am
Thread Starter 

that helps but is says in there "some 17 LCD displays shipped with Dell Inspiron 9200, 9300 and Dell XPS Gen 2 notebooks"

So its not all lcds in these laptops. Oh well I have no ground to stand really but I will try and see what happens in the morning.
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post #8 of 18
8/30/07 at 1:22pm
Are you sure you have an LG screen? Sometimes what they think you have and what you really have are 2 different things... I have gone through hell getting my XPS 700 replaced because in their system it showed up as an XPS 710.
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post #9 of 18
8/30/07 at 3:57pm
Thread Starter 
Quote:
Originally Posted by HomerJ View Post
Are you sure you have an LG screen? Sometimes what they think you have and what you really have are 2 different things... I have gone through hell getting my XPS 700 replaced because in their system it showed up as an XPS 710.

How can I find out what screen I have
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post #10 of 18
8/30/07 at 6:05pm
If you have an Nvidia graphics card, then you can simply go to device manager...

- Expand Monitors
- Double click Generic PnP Monitor (or whatever yours says...)
- Go to the details tab
- Under property change the dropdown to "Hardware Ids"

- If its listed as LPL0000, its an LG monitor
- SHPxxxx is a Sharp screen
- SECxxxx indicates a Samsung model (not desireable)


If you have an ATI video card, the only thing you can do is tear the bezel apart and look at the back of the screen itself. ATI cards can't read the same EDID info from the display as the NV cards can...
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post #11 of 18
8/30/07 at 7:19pm
Thread Starter 
Quote:
Originally Posted by Krayziepop View Post
If you have an Nvidia graphics card, then you can simply go to device manager...

- Expand Monitors
- Double click Generic PnP Monitor (or whatever yours says...)
- Go to the details tab
- Under property change the dropdown to "Hardware Ids"

- If its listed as LPL0000, its an LG monitor
- SHPxxxx is a Sharp screen
- SECxxxx indicates a Samsung model (not desireable)


If you have an ATI video card, the only thing you can do is tear the bezel apart and look at the back of the screen itself. ATI cards can't read the same EDID info from the display as the NV cards can...
hmm i tried that and nothing. I have a nv6800
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post #12 of 18
8/30/07 at 7:28pm
Thread Starter 
Quote:
Originally Posted by Krayziepop View Post
If you have an Nvidia graphics card, then you can simply go to device manager... - Expand Monitors - Double click Generic PnP Monitor (or whatever yours says...) - Go to the details tab - Under property change the dropdown to "Hardware Ids" - If its listed as LPL0000, its an LG monitor - SHPxxxx is a Sharp screen - SECxxxx indicates a Samsung model (not desireable) If you have an ATI video card, the only thing you can do is tear the bezel apart and look at the back of the screen itself. ATI cards can't read the same EDID info from the display as the NV cards can...
A while back I think I remember a program that would tell you the model of the screen.
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post #13 of 18
8/30/07 at 7:47pm
You could always try Powerstrip and dig through the monitor profile that way. I dont have it installed atm so I cant walk you through it, but look for the same id's I told you above.
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post #14 of 18
8/30/07 at 7:51pm
Thread Starter 
Quote:
Originally Posted by Krayziepop View Post
You could always try Powerstrip and dig through the monitor profile that way. I dont have it installed atm so I cant walk you through it, but look for the same id's I told you above.

Ill give that a try thanks a bunch
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post #15 of 18
8/30/07 at 7:55pm
Thread Starter 
Quote:
Originally Posted by Krayziepop View Post
You could always try Powerstrip and dig through the monitor profile that way. I dont have it installed atm so I cant walk you through it, but look for the same id's I told you above.
says LPL000 so are lg's affected
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post #16 of 18
8/30/07 at 8:05pm
I guess thats Dell's call. The Sammies are the one's I have heard of failing most often. Keep pestering Dell, you may get somewhere with them if you are persistant enough... good luck!
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post #17 of 18
8/30/07 at 10:51pm
My LG had this problem. I never called Dell because my company paid for the replacement screen which I installed myself.
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post #18 of 18
9/1/07 at 3:32am
You could always very politely talk to the DellCA that browses this forum. They haven't posted in a while but I don't think they've left us.
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