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Is Alienware Australia dead?

post #1 of 5
9/13/07 at 5:58am
Thread Starter 
I hope not, but the webpage has been down for about 4 days and nobody answers the phone. I was actually going to buy my 2nd laptop. It was quite unprofessionally run i must say - just the laptops were good. They had the same poor kid doing help desk, sales enquiries & tech support. Where will i get a lappy from now
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post #2 of 5
9/13/07 at 12:21pm
Here's their new Australian webpage:

http://www.alienware.com.au

Quote:
Important Notice to Customers: Alienware Pacific Rim are currently relocating premises. As a result of this relocation, access to phone support is unavailable. Please email support@alienware.com.au for enquiries. Apologies for any inconvenience caused as a result of the move. All effort is being made to restore normal support services as quickly as possible.

Customers with pending orders and or warranty work please note that thes have been put on hold until the relocation has been completed.

Hope this helps.
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post #3 of 5
9/13/07 at 4:45pm
Thread Starter 
cheers mate, still a chance of getting a m9750 one day.
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post #4 of 5
9/13/07 at 10:01pm
Hi #dogg. Looks like Moidock found some useful info. I purchased a desktop from AW Australia about 3 years ago, when they first opened. Service was, to say the least, non-existent. Once I found one contact person, things got fixed and I've really enjoyed the Aurora 7500. I would not buy from them again without having lots of discussion up front, and getting some assurance that you would have a single point of contact...
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post #5 of 5
9/14/07 at 6:38am
Thread Starter 
shaz, i`m suprised such a high profile company has let such a bunch of tossers run it here in aust. They need a heavy duty yank rep to come out & just say, - shit guys, this just is`nt good enough. It`s like anyone who had enough cash got the pacific rim whether they could run a company or not.
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