Originally Posted by MrG00DWrench1
Get your facts straight, DST. I talked to the AW rep and he said that not plugging in the sli connector cable was NOT my problem, and that it has no affect on my issues. So again, dont hijack my thread with complete and utter bullshit.
But I do have some good...no, GREAT news. I did a full reformat using the recovery CD, followed by a the respawn CD and so far everything seems to be working well (but I also said that yesterday after I did only the respawn). But thats not the great news. The great news is that I talked to someone high in the AW ladder back here in the states, and I will be allowed to purchase a one or two year warranty. Now I just have to come up with 200 extra big ones by the end of the month.
I still view AW as one of the worst companies out there in terms of customer service, though...so that doesnt really change my PERSONAL opinion, which I am fully entitled to. And if you were in my shoes for the last 2 and a half years, you'd agree with me.
I don't know about that. I understand your frustration with your 7700 (Clevo d900) as it was a problematic platform for those that developed issues. However, AW took it back and gave you credit towards a brand new system, the m9700, thereby honoring their warranty with the best possible solution for you.
They easily could have just continued repairing your system until the warranty ran out, then where would you be? This is how most companies that sold the d900 line handled their issues. AW stepped up and replaced your system with a brand new, and better system.
As for the SLI cable being unplugged, that was a user error, not AW's fault. I don't care who told you it wouldn't matter. I also suspect you didn't tell the tech support agent that you'd disassembled your system to apply AS5 and didn't put it back together correctly.
I'm sorry you had issues with your previous laptop, but for you to continue to slag Alienware despite their attempts to resolve your issues, including giving you full credit towards a new system seems a bit misplaced.
Frankly, your disassembling your system and putting it back together improperly is something that would void any warranty out there, yet Alienware offers you an extension.
Seems to me you were unhappy with your first laptop, but in the end Alienware has bent over backwards to make you happy. You on the other hand can't even aknowledge that disassembling your system and putting it back together wrong caused you some issues, it's all AW's fault...