Worst...company...ever - Page 3

Anything with "nv" in the name is likely a video driver issue.

I looked on the net and saw that most people solved this issue with a reformat and reinstall, but it sounds like it's caused by a gpu overheating.

I'd make sure the vid card is cooling properly, make sure the fan is spinning, then reformat and reinstall from the beginning.

If you're going straight in and using respawn you aren't reformatting the HDD. You need a Windows Operating System disc to do that. Load the OS, then boot into Respawn and load that. Time consuming, but it gets the format taken care of the right way. And even if you reformatted last week, its a windows issue and a clean format and install is the best overall way to take care of it. Good luck.

You can use an OS disc to reformat without going through the whole reinstall. Just stop after the format is complete.

Maybe you should change the title, or ask Yang to delete this thread...

Yeah, that's true Hammer. It didn't occur to me while I was writing that post.


Glad its not a serious issue, and that you got it resolved easily.

oops, posted an answer before seeing the second page.

Hopefully things are working for you still.

Great Stuff! A Re-Spawn will install the OS and all necessary drivers. It should now be as it was when it arrived from he factory. No need to install drivers!

What are your temps now?

Customer Support = Worst ever. I actualy sent my machine twice and they sent it back worst, both times.

Smart people? NO.. they have the dumbest possible people and they don't even speak english good.

Good machines?.. sure.. when they WORK. m7700 = biggest mistake in my life.

Vista support? hahaahahaha, forget about it.

Worst company ever? yes

Since you complained about speaking english "good", it's "actually", and "they sent it back worse, both times."


Never underestimate how dumb people can be, and it's, "...they don't even speak english well".


You've led a blessed life then.


Alienware never sold the m7700 with Vista, so why would they support it? AW is specific that they don't support OS's other than the one purchased from them with the system. They fully support all systems with the OS's sold with the system.

And yes should be capitalized, and followed by a period.

did you uninstall the previous drivers before installing 165.01 drivers.....otherwise you WILL have issues....i would stick with the manufacturer drivers until you can zero out any hardware issues....

those temps are looking better though

I would like to see the title of this thread changed from, "Worst...company...ever" to "I'm the Worst...customer...ever" with this explanation:

"It all started when I bought more computer than I could afford. Instead of buying the extended warranty, I bought a second GPU because it seemed more fun at the time. Later, I took the computer apart and put it back together wrong and immediately afterwords it was really screwed up. Do I look to see if I screwed up the re-assembly? NOOOO! Instead I asked Alienware for help but they refused to give me free support because the computers warranty had already expired for a month. Then, in what is probably the biggest forum in the world regarding Alienware notebooks, I proclaimed Alienware is the worst company ever, even though my problems were all because of my mistakes."

It would be funny if computer companies started a forum where they list people they refuse to sell to.

dt

I don't know about that. I understand your frustration with your 7700 (Clevo d900) as it was a problematic platform for those that developed issues. However, AW took it back and gave you credit towards a brand new system, the m9700, thereby honoring their warranty with the best possible solution for you.

They easily could have just continued repairing your system until the warranty ran out, then where would you be? This is how most companies that sold the d900 line handled their issues. AW stepped up and replaced your system with a brand new, and better system.

As for the SLI cable being unplugged, that was a user error, not AW's fault. I don't care who told you it wouldn't matter. I also suspect you didn't tell the tech support agent that you'd disassembled your system to apply AS5 and didn't put it back together correctly.

I'm sorry you had issues with your previous laptop, but for you to continue to slag Alienware despite their attempts to resolve your issues, including giving you full credit towards a new system seems a bit misplaced.

Frankly, your disassembling your system and putting it back together improperly is something that would void any warranty out there, yet Alienware offers you an extension.

Seems to me you were unhappy with your first laptop, but in the end Alienware has bent over backwards to make you happy. You on the other hand can't even aknowledge that disassembling your system and putting it back together wrong caused you some issues, it's all AW's fault...