I've been having issues w/ Warrantech and the amount that my 8790 is worth. After some help from Tom @ PCT, the issue has now been settled. I'm not sure if the Warrantech person I spoke with was just overworked and didn't look into the matter deeply enough or if she was dense, but regardless, Tom squared things away for me and all seemed well. Emphasis on seemed
I was handed over to the Service Dept., where they deal w/ the actual repairs, etc. I'd been told that Warrantech might
consider paying for shipping back to Sager since I'd been quoted by www.twotop.co.jp:
131,800 yen Motherboard + case (barebones set)
2,200 yen Misc. Japanese taxes
7,350~10,000 yen Shipping
10,000~20,000 yen Labor (low estimate since they hadn't seen the unit)
However, TwoTop will not repair it. I didn't buy it from them, so they don't want anything to do with it. I had to pull teeth just to get the parts prices. It'd be like buying a Hypersonic and asking Sager to fix it. Highly doubt they would. Might, but I doubt it. Same situation here.
Service told me (in a rather quick email, for once), that they only
pay for local repairs. So... I'm screwed. And I can't really suggest to anyone to even bother with buying the Export Option through Warrantech. At least, not for Japan. It's seeming to be a complete waste of money and time dealing with them in this regard. Perhaps my view will change, but at this point, I doubt it.
Hearing from Brett here in Japan having similar problems doesn't help, either. So if I spend $1500 to fix it, get reimbursed from Warrantech (would've been cheaper to send to Sager, right? Ah, well- I tried) and then it happens again
... Just puts me on the sore side o' grumpy. I'm grumpy enough as is w/o trying to figure out how to put this situation straight. I could pay for shipping back to Sager myself, but it really is irritating to think about putting out $400~500 for shipping (to and from) when it wasn't even something I did in the first place. If I dropped the thing and broke the screen or spilled pop on it, I'd understand having to eat some of the cost. But this... this grumpifies me.
Price to pay for gambling on buying from the US when I don't live there, I guess. My recommendations for anyone outside the US buying from there basically stop here. As much as I appreciate everything the PCT crew does for everyone and as much as Sager's seemed willing to work with me on the problems, it's really hard to recommend foreign buyers to them now that I'm embroiled in the middle of this disaster.