A couple months ago, when Sager had my unit in, they replaced the video RAM
instead of the motherboard (which Clevo had already replaced- at least they paid half the shipping!).
As for Alaska, don't be too sure that's a sure fix. I do believe there was a recent post in the 8790 Support section in the artifacting thread from someone w/ a bad machine in AK.Sager Support
Called Sager Sales @ 626-964-8682 which was answered by a young gal that transferred me to Mr. David Liu. I spoke to him for 20 minutes regarding the issues that I was having.
He wanted me to try taking out the battery and running the unit on AC-only to verify that the DC-in was, indeed, broken again.
In regards to my Turbo Fan on/immediate shutdown issue, he wanted to know my keyboard BIOS version. He thought that when the machine was in last time, perhaps the BIOS was upgraded, causing the problem. Well, when I had artifacting the first time, they wanted me to upgrade the BIOS and I did and it started the Turbo Fan shutdown problem
. Imagine that.
I expressed, at length, my unhappiness with the current situation. Mentioned Sager's offer of a replacement machine, but he didn't know who had made the offer, even though I'd asked from the outset of the conversation for him to find out who Luke @ PCT had been talking to regarding that. No answer. Mr. Zhang was on the phone, so he couldn't be a part of the conversation.
Mr. Liu did take down my email address and said that they would look into it and send me a reply. He said that there are four techs that get the email and that they have a lot of emails (hmmm... wonder why). I do believe I've written something similar to the previous message back in about November after I got off the phone, having spoken w/ Mr. Allen Zhang. And like I've postulated previously, it really seems like they're in over their heads w/ support.
I brought up the fact that here on the forums, there is quite a list of people with recurring problems that are not being fixed despite being sent in for repairs
. He stated that it's less than 1% of the machines that have been sold. I asked if that 1% shouldn't have their machines fixed, but he started getting into semantics about machines being repaired and machines that weren't fixable.
We went around a bit about that, but it being long distance (and didn't see that I'd gain much ground by arguing the point), I let it go for the time being. I'd rather have it in an email instead of just my word on what was said.
Another problem I had was one point where I stressed that I was very
unhappy about having had to pay shipping to and from to have my machine repaired by Clevo and then Sager and then to have the SAME
problem(s) recur and he mentioned something about repairs not under warranty not being guaranteed...
In all, it wasn't a bad conversation, really. He was pleasant to speak with and I didn't feel that I was unreasonable in stating my feelings regarding the situation. I didn't raise my voice or shout any obscenities, so other than disagreeing on how things should proceed, it was a fairly pleasant conversation. I'm not too pleased with it overall in regards to effectiveness, but I'll wait to see how the response to my previous email goes before making a final judgement on this support issue.
I don't understand how badly this dead horse has to be beat before something's done about it. And I don't mean just my situation. I mean everyone that's having the same issues over in the 8790 support section. Less than 1% of the units sold? How many have no clues about this forum? I would guess that more than just a few
have no idea that they're not alone in this. But then again, maybe I'm/we're wrong. Kind of hard to believe, though. I don't see lines of people like this in the other support sections.