I'm Sooooooooooo Bored

Drive-by posting: Recommend anything involving
a) Mentos & Diet Coke,
b) pyrotechnic practical jokes (keep a fire extinguisher handy dude), or
c) duct tape, bacon, and a cat.

That should liven up your day.

go download elastomania, that will keep you occupied. it's the most annoying yet addictive game i've ever played, although "irritating stick" is pretty close.

What was wrong with your machine?

I hear there are these things outside, called girls...

Girls are good..........................or are they?

OMG, I ****ing love that game!

They are only good until you start dating them. This is when all of your monies, yes monies, are completely depleted and you are left stranded on the side of the highway with a big left hand thumb raised high waiting for the next passerbye to give you a lift to the nearest town. It is like money magically vanishes when they are within a 10' radius. I love girls

I spent the greater part of my life trying to just fit in and have a good time. This ended up with me avoiding many possible relationships with girls that I think back and regret not attempting.

The world without girls would be not very cool. Especially since there are some great female game coders and since they wouldn't be around there wouldn't the sweet games we have today.

Haha nice 1

Hang in there Spartan... I remember what it was like when I only had a single system...

I always have a laptop and desktop set up at this point just in case.

haha.. You should be thankful. I have my own story of mine but I never had the time to tell u guys about it plus I feel it is better that I work it out with Alienware first than talking to others. That won't settle anything aight ?

Anyway, I had sent my laptop 3 times within 8 months of time, while the last two is within 3 weeks time. I sent for the 2nd time 2 weeks ago, and yesterday it doesn't work out of the box. I was in huge disappointment. Why? Because there is one time where I talked to 3 other agents for 6 hours doing hard disk recovery console and memory diagnostic with them. Ok I did that and we still couldn't figure out what's wrong and they ask me to sent it in to them. Guess what, I received it yesterday with a paper proved that the problem is duplicated and is repaired, where the cpu has been swapped.

Within an hour, they ask me to send it back to them. I am not writing this show how bad Alienware is; they are not. I write this so at least they don't take my problem lightly because as far as I can see they take my patient for granted.

The full story consist of a supervisor (female) was being rude and higher her voice while talking to me. I wasn't shouting or yelling at all; my voice was slow and disappointed. I said I already tell my situation to her and another 2 agents before her. I said it is a waste of my time to tell every agent that I called over again and again yet they don't do right on their part. I respect their policy working with them over the phone for hours without getting paid, while their so called "quality control" or whatever there a the depot doesn't even recognize the true problem and end up making me sent back a laptop within an hour of receive.

I emailed the president about this event but no respond so far. I said I don't even care about the 8 months-old laptop that has visited the factory for 3 times now, but I said please do something because there are parts of Alienware doesn't take my case seriously as I take and respect their policy.

I have talked to a total of 12 agents including 3 supervisor. I remember two names of them but I forgot the first one I talked to, because that was like a month ago while we are working for hours on the phone they recognized the problem. After talking more than 6 hours straight and absolutely more than 10 hours total to various agents, they last agent read the note on the screen and said it to me, "user/whatever doesn't want to co-operate doing diagnostic on the phone with tech.." At that time I was furious and said I have wasted hours of my time and please don't do this to me. Then he asked me to send it in to them.

One thing I couldn't believe the rude lady (should I mention her name here?) asked me to redid all the diagnostic with tech. I said I already did before I sent in for the 2nd time. I did my share as best as I could, I ain't no tech-head but I have respect. But where is hers? There is no way I am doing that cause you don't know how frustrated I feel when I spent hours doing diagnostic on the phone but they don't take it seriously when I sent it in 3 weeks ago. I surely redid everything if I had problem 2 days later when I received it, but definitely not when I just received it for an hour from the factory itself.

I just want you guys to know I have nothing against Alienware at all. I emailed the president and said my main concern isn't the product (laptop) causing problem for me. My main concern is some of the agents or in general the customer service or depot service or whatever that's called.

I did attempted for a full-credit as I feel I received a lemons/non-fully functioning system because I have sent my laptop 3 times within 8 months of time. It's not even a year yet. Probably I will have to sent back and forth until my warranty expires ? (nah I'm not serious with this one). But I didn't stress that at all. That was a last two lines from me to them. I want them to realize that my hard experience with them shouldn't be feel by other customers. When u asked your customers to spend their times working with you on the phone for hours (I know it's the policy), at least take it serious when it was in the depot. If they have recognized the right thing on the depot this writing won't ever showed up here. It will end yesterday. I am frustrated because I waste alot of my time with the respect of their policy, while they don't honor their own (in this specific case).

However I talked to the supervisor I specifically said to him I am unlucky to fall in the 1% group of people who have problematic system/lemons.