haha.. You should be thankful. I have my own story of mine but I never had the time to tell u guys about it plus I feel it is better that I work it out with Alienware first than talking to others. That won't settle anything aight ?
Anyway, I had sent my laptop 3 times within 8 months of time, while the last two is within 3 weeks time. I sent for the 2nd time 2 weeks ago, and yesterday it doesn't work out of the box. I was in huge disappointment. Why? Because there is one time where I talked to 3 other agents for 6 hours doing hard disk recovery console and memory diagnostic with them. Ok I did that and we still couldn't figure out what's wrong and they ask me to sent it in to them. Guess what, I received it yesterday with a paper proved that the problem is duplicated and is repaired, where the cpu has been swapped.
Within an hour, they ask me to send it back to them. I am not writing this show how bad Alienware is; they are not. I write this so at least they don't take my problem lightly because as far as I can see they take my patient for granted.
The full story consist of a supervisor (female) was being rude and higher her voice while talking to me. I wasn't shouting or yelling at all; my voice was slow and disappointed. I said I already tell my situation to her and another 2 agents before her. I said it is a waste of my time to tell every agent that I called over again and again yet they don't do right on their part. I respect their policy working with them over the phone for hours without getting paid, while their so called "quality control" or whatever there a the depot doesn't even recognize the true problem and end up making me sent back a laptop within an hour of receive.
I emailed the president about this event but no respond so far. I said I don't even care about the 8 months-old laptop that has visited the factory for 3 times now, but I said please do something because there are parts of Alienware doesn't take my case seriously as I take and respect their policy.