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Dell "15 day policy" or "Total Satisfaction" Policy

post #1 of 7
10/13/07 at 2:06am
Thread Starter 
I just bought a 2407WFP-HC by calling a Dell Direct store and got it for $534($596 shipped) as opposed to the $569 on Dell's site. When talking to the guy I asked about the dead pixel policy. He gave me some line about a warranty that I could use if I had any problems with it.

Later on I asked if it could be returned if I had only 1 dead pixel. He said, "I think so, the warranty should cover any damage or problems." This sounded like BS to me so I started looking for Dell's policy. All I could find where references to an Australian and Canadian Total Satisfaction Policy that lets you return stuff no questions asked within 15 days.

Try and try as I might I haven't been able to find a definitive answer for the USA Dell. You guys got any ideas/suggestions. I'm hoping the monitor is good, but like most of you I don't want to stare at a dead pixel all day. TIA

PS: This is my first LCD, though oddly enough I have a dead pixel in my 32" CRT TV.
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post #2 of 7
10/13/07 at 3:49am
Laptops have 21 day return policy, not sure if it's the same for the LCDs though.
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post #3 of 7
10/14/07 at 11:47pm
Thread Starter 
Have any of you guys from the US ever had to return an LCD because of dead pixels?
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post #4 of 7
10/15/07 at 12:06am
My first M1330 had bad bleeding, and stuck pixel. I didn't tell Dell I wanted the LCD replaced because of above reasons though. The LED was also making some noice when graphic was intense, and I told them I wanted to try out Toshiba instead.

The XPS support was happy to replace it because it was either replacing the LCD, or returning the system.

I did end up w/ replacing the system because of field tech's poor workmanship.
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post #5 of 7
10/15/07 at 3:04am
The Total Satisfaction Policy for USA is 21 days. But the warranty on LCD is limited to 5 dead pixels. If u have only 1 dead pixel, then it'll not qualify for replacement, as the defect is not a manufacturing defect, it is a technology defect. However, if u want to return the LCD within 21 days, u need not have a reason (You just didn't like it!). After 21 days, u need to have a reason (dead pixels, no power, etc.).

Hope that helps.
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post #6 of 7
10/16/07 at 3:13pm
errr not to doubt you but you can't have a dead pixel in a CRT. It's most likely dust or dirt. If it's not on the surface there is a possibility it could be in the shadowmask, or on one of the guns.


As far as the dead pixel policy, while Dell does not offer a policy to cover you on that one pixel, you can always call them up & ask for an exchange...No promises, though. Screens are getting better these days, though. I have several laptops, as well as 3 additional LCD monitors in my house & not one of them have a dead pixel.
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post #7 of 7
10/18/07 at 12:48am
Thread Starter 
Quote:
Originally Posted by SoulKeeper View Post
The Total Satisfaction Policy for USA is 21 days. But the warranty on LCD is limited to 5 dead pixels. If u have only 1 dead pixel, then it'll not qualify for replacement, as the defect is not a manufacturing defect, it is a technology defect. However, if u want to return the LCD within 21 days, u need not have a reason (You just didn't like it!). After 21 days, u need to have a reason (dead pixels, no power, etc.).

Hope that helps.

Thanks! I just hadn't been able to find it because I was looking for 15 days! D'oh!

Quote:
Originally Posted by SolApathy View Post
errr not to doubt you but you can't have a dead pixel in a CRT. It's most likely dust or dirt. If it's not on the surface there is a possibility it could be in the shadowmask, or on one of the guns.


As far as the dead pixel policy, while Dell does not offer a policy to cover you on that one pixel, you can always call them up & ask for an exchange...No promises, though. Screens are getting better these days, though. I have several laptops, as well as 3 additional LCD monitors in my house & not one of them have a dead pixel.

Thank you as well.

Yeah, it's not on the surface, believe me, I tried to get it off. I'm sure it's probably one of those things you mentioned, but since I rarely notice it, it's not a huge problem for me (especially considering how low a price I got for it 8P). Sitting close to a monitor though, would be.
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