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#M1004 error message on Dell XPS gen 2 laptop

post #1 of 7
10/15/07 at 11:15am
Thread Starter 
Hey, I'm running a Dell XPS laptop with Nvidia geForce 7800GTX graphics card. We recently took the machine apart gave it a dust out and reapplied the TIM and reinstalled windows. I was experiencing problems before such as games borking and vectorising. Now however games are running slightly better but around 10 or 15 minutes into a game my computer completely shuts down, upon restart my fans are running at full speed in DOS mode and I'm getting a black screen with error message '#M1004'. My headphone jack was broken a couple of months ago and the jack has inserted itself under the motherboard, could this be an issue? The laptop is reaching temperatures of around 60-70 deg C before shutting down. I'm running the graphics card on TweaksRUs 163.44 driver.

Anyone have any ideas on what the problem may be: graphics card or motherboard?

Cheers
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post #2 of 7
10/15/07 at 4:13pm
The TIM that came with the laptop isn't the best I would suggest taking the machine apart & purchasing some AS5, which can be found at Radioshack and other computer equipment retailers. Apply the AS5 to the CPU as directed in this FAQ & it should resolve your issues.
http://www.notebookforums.com/thread205763.html


If I remember correctly there were also BIOS updates to help resolve this issue. What BIOS are you currently running?
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post #3 of 7
10/15/07 at 5:11pm
Thread Starter 
Quote:
Originally Posted by SolApathy View Post
The TIM that came with the laptop isn't the best I would suggest taking the machine apart & purchasing some AS5, which can be found at Radioshack and other computer equipment retailers. Apply the AS5 to the CPU as directed in this FAQ & it should resolve your issues.
http://www.notebookforums.com/thread205763.html


If I remember correctly there were also BIOS updates to help resolve this issue. What BIOS are you currently running?

Thanks, but as I said in the original post, we already re-applied the TIM. Used Cool Silver which is apparently the new best paste available.

Bios version is current.
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post #4 of 7
10/15/07 at 5:27pm
Well I was unaware you applied a new paste. Saying we reapplied the "TIM" could have meant many things, including reapplying the crappy pad that comes with the system.

I imagine the thermal paste was not applied correctly (it can be tricky & the "X" method doesn't always work) , esp if you do not have the HS centered while applying equal pressure & tightening the screws.

you might want to check out this:

http://search.dell.com/results.aspx?...rue&qmp=10&p=2
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post #5 of 7
10/17/07 at 7:45pm
Thread Starter 
Could be the TIM was incorrectly applied, but I doubt it. I'm pretty good at applying TIM. We're thinking motherboard.......is there any way of narrowing it down to the graphics card or the mobo?
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post #6 of 7
10/17/07 at 9:39pm
All you can do is run the OBD. fn+power, or at the Dell logo press F12 & select diagnostics. When you get the error you might try turning it off & using the Fn+power option to see if you can test it while the error is present to see if there are any other anomolies.
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post #7 of 7
10/18/07 at 7:24am
Thread Starter 
Ah yeah, forgot about the Dell Diagnostics. Thanks for your help so far
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