Originally Posted by bocephas70
Called Lenovo and they said to send laptop to service center to replace the screen. Service center kept it a week trying to "replicate the problem", and finally said they could not see anything wrong. They refused to replace the screen and sent it back to me. Called Lenovo again and they said they could not understand why service center would not replace the screen, but they could not make them do it. They said I could send it back to the service center and give it another try (sounds ridiculous to me and I refused to do it). Now it looks like I will have to return the laptop for a refund and order a new one. This situtation has me wanting to go back to a Dell.
I really have to admit that if there is one thing that is completely turning me off right now when it comes to the T61, its horror stories like this. I mean, how can they send you a laptop that's broken or defective right out of the gate? I know things can get broken or cracked during shipping, but the horror stories on any Lenovo forum versus other forums (and I've been to quite a few of the others) are astounding. I have read post after post about customers receiving broken Lenovo laptops and the customer services'/technical supports' refusal to rectify the situation. So many people have reported giving the computers back for refunds and, a few unlucky people, have been waiting for months for the refund check. These kinds of stories are not uncommon if one does some digging, so I'm a little "gun shy" right now about placing my order. I mean, I know there's always a chance that one could receive a broken or defective problem, but the stories appear to be too prevalent at this point for my liking. I don't know what I'm going to decide to do.