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Horrible Game Performance, m9700

post #1 of 31
Thread Starter 
Heya guys long time since I posted here, got my M9700 back in April/May'07 and been enjoying it to the max. Now here comes my problem:

How to start this, for one, every single game I throw at the Machine runs like utter crap, 10-18fps no matter what resolution I choose. Different detail settings doesnt change anything, I still get really really bad FPS.
I primarily use it for playing World of Warcraft, yep im one of those tards that can't stop, in crowded places I get 10-18fps, when in raids it drops to 5fps.
(I know WoW is not designed for SLi, but still)

Lets see what I have tried so far:
Past 3 weeks I have reinstalled XP 12times, yep 12 times. I have reinstalled Vista Business 4times. All fully updated with windowsupdate etc. Drivers from Alienware.co.uk.
Tried All the current Beta driver builds from laptopvideo2go.com, well almost all, atleast the better part of 25, I try to be dedicated to get this machine to work again.
I have been trying AFR,AFR2, SFR, Single-GPU and not one gives me any REAL performance gain over the other. Fooled around with nHancer to no awail aswell.

Finally but not least, my specc:
2.2GHZ Turion
2GB Memory
2x7900 Go GS 512
That should gieve you an idea of how my M9700 looks inside.

Just a fun fact:
My 2.8Ghz P4HT with a really really old X800 Pro outperforms my M9700 in WoW+Crysis SP Demo. That just aint right!
Its actually my Windows 2003 Domain Controller, that should really really not be able to outperform the M9700.

I have Notebook Hardware Control running and it never says CPU is to warm or anything, its set to Maximum Performance, just to make sure its not the culprit (slowing down CPU while gaming would be bad).

Reason why I write here is I am all out of options, I have no idea what todo next, I have tried all the things in the book, multiple reinstallations of Windows, different driver versions for Motherboard+CPU+GFX etc.
So before I go ahead and call Alienware I was hoping some of you might be able to shed some light on why this splendid machine is running so so bad. Even if you say, hey dude the m9700 has a crappy CPU and the GFX suck, thats ok, cause that would be a straight answer, then I would atleast know not to expect way too much....

Feel free to suggest anything, actually im in for another reinstall of Windows with your experience if that could fix it, oh and I just cleaned the fans+grills, thought that didnt help either :/

Anyway, looking forward to your suggestions etc, thanks in advance
post #2 of 31
First thing I would try is removing first one memory stick, then the other.

Then, remove one GPU, then the other.. Sounds like either a memory or graphics card problem.

How does the CPU utilization look? Is it maxing out when you are having these issues?

Make sure you call AW tech support when you open up your lappie, to keep your warranty strizzait.

Russ (Pissed off because my lappie was shipped 6 weeks ago and it's not here yet) Chewning
post #3 of 31
Thread Starter 
Will call Alienware later today and ask if its OK I do the things you suggested.

During 3D Applications my CPU Usage goes to 100% and stays there, problem is not slowdowns ingame or anything, its the constant steady low fps thats annoying. Oh and I don't have any programs running in the background eating all my rescources

Damn 6 weeks, I almost died waiting the 12days it took to deliver mine, hope you get it soon, and thanks for your reply!
post #4 of 31
Thread Starter 
UPDATE#1 (for those that follow)

Spoke with an Alienware Support Rep. They think my 2 gfx cards might be malfunctioning so they are sending me 2 new ones. Really really great support, didnt expect this at all, gogo Alienware hehe.
Will keep you posted how it works out
post #5 of 31
Could the the cards, could be the SLI bridge or cable...

If it's the bridge or cable, you might see better performance with a single card than with SLI.

I'd get some Arctic Silver 5 and use that on the gpu's, the sli chipset, and cpu when you have it apart. Retain the thermal pads on the gpu memory though...
post #6 of 31
So you say your CPU is maxed when running games? Sounds like yah might have a fan problem. Back when i had my i9400 the fans were running but not spinning (?) and so the processor underclocked itself. I had the same sort of issues. Maybe yours has the same problem.

The Prez
post #7 of 31
It's normal for the turion in the m9700 to be pumping at 100% load with SLI in most 3d games.
post #8 of 31
Thread Starter 
Don't think its a fan problem since my CPU doesnt go above 83-85 degrees while max usage, all the fans seem to be running ok, atleast it feels like I could grill something from the exhaust only...
When I spoke with the support guys at Alienware, I suggested to reinstall the pc once again, just to make sure its the GFX cards failing and not something else, but they seemed really determined to exchange the GFX cards.
Ina week or so I will know if its infact the gfx cards or the SLi bridge malfunctioning. Thanks for you suggestions and help guys

NB:
If in fact my GFX adapters are the ones causing the problem, wouldnt I be seeing artifacts and GFX distortion on my screen while gaming?
post #9 of 31
Quote:
Originally Posted by Sunksat View Post
Don't think its a fan problem since my CPU doesnt go above 83-85 degrees while max usage, all the fans seem to be running ok, atleast it feels like I could grill something from the exhaust only...
When I spoke with the support guys at Alienware, I suggested to reinstall the pc once again, just to make sure its the GFX cards failing and not something else, but they seemed really determined to exchange the GFX cards.
Ina week or so I will know if its infact the gfx cards or the SLi bridge malfunctioning. Thanks for you suggestions and help guys

NB:
If in fact my GFX adapters are the ones causing the problem, wouldnt I be seeing artifacts and GFX distortion on my screen while gaming?

Not necessarily...

I've had a couple issues with video cards over the years, in my experience when the vid card overheats, you can see "artifacting", but also the picture can just freeze.

I would also suspect something going wrong with either a vid card, the bridge, cable, or the SLI chipset. If that's the case, you'll need a new mobo. I'm sure if the vid cards don't resolve your issue they'll ask you to send it in for repairs.

BTW, my cpu, the ML-44 also runs at 83-85 deg during long term gaming with max performance on. If I leave it on dynamic switching, the temps can go higher than that due to the extra work of the processor kicking up and down and confusing the fan...
post #10 of 31
Sorry didn't see the replies.
post #11 of 31
Thread Starter 
From my 1½ years of It-supporting experience I only heard of Motherboard problems when the PC would only start in "beep-mode" or just BSOD all the time.
Actually it makes more sense that my Motherboard might be malfunctioning, since both GFX adapters go down at the same time sounds a bit weird. But on the other hand, wouldnt my pc be highly unstable if the motherboard was in some way defect? I have never had any BSOD's or any typical indication something might be wrong!

Damn ona side note before I loose myself and you guys in this post, when using the inbuilt memory reader with a mini-SD converter it immidiately freezes and I have to restart it, sounds a bit strange but anyway
Thanks for your ideas and replys so far, really helpful!
post #12 of 31
Mobo issues are wildly different between laptops and desktops. I've been in IT for about 14 years, and have very very rarely encountered a problem with a motherboard going bad in a desktop. Usually, the machine becomes obsolete way before the motherboard goes bad.

With laptops OTOH, they just seem to have a exponentially greater amount of problems with the motherboards. This is probably due to the trend to jam more processing power into laptops, which brings higher and higher levels of heat. Het in a small laptop enclosure = eventual failure.

Russ
post #13 of 31
post #14 of 31
Thread Starter 
Update nr 3 I think...

I received my replacement cards, switched them and send the old ones back in, did a reinstall of WindowsXP and updated it.
3Dmark05 score: 9221
3Dmark06 score: 4851

Im guessing these scores are normal or atleast within the common range of the performance of the m9700, now comes the new and weird problem:
I first installed the m9750 drivers for WindowsXP, seeing they contain the newest game profiles I decided these were the ones togo with. SLi enabled perfectly and everything seemed to be working.
Performance in WoW is still questionable around the 20-25fps in crowded places and in 25man raid instances, well thats something I just have to live with.
Now I went ahead to do the above mentioned benchmarks, just to make sure it was performing accordingly: In the Scene with the boat were the monster jumps up from below (hope you know it) my water is switching between blue/yellow, I have no idea what caused this, but I got my score so I was satisfied.
Then it was time for some Crysis action, loaded up the game in Medium at 1280x1024 ran perfectly, but artifacts in the sky started appearing, sky was flickering from white ->yellow horizontal stripes, same error as in 3DMark.
I figured this was because of the drivers so I installed "11/12/2007, 6.14.11.6909" from laptopvideo2go, the current m9700 XP driver from Alienware is hopelessly outdated. Driver installed with no problems and SLi enabled without a glitch. Back to 3Dmark and Crysis, still the same weird yellow artifacting in the water and sky, now for my question, does anyone have any idea what might be causing this? Did I misconfigure my PC somewere?
Screenshots of how the error looks like:
Description, ingame from crysis you cannot see the problem here since its hard to capture with the PrintScreen button, but I included a picture taken with my cell which shows the distortion in the image! Sorry for the bad quality but don't have my Digicam lying around

NB:
When I switched the cards I cleaned the thermal pads and applied new Thermal Grease in accordance with the Alienware Support dude. Didnt touch the Memory cooling thins, only were the GPU was placed. Took picture of the process incase something went wrong hehe.

Well enough with my wining, let me know what you think, another driver build suggest, reinstall etc, im in for it, cause this machine has to rock hard again

Edit: If I enable the Visual SLi indicators the yellow horizontal flickering really goes insane, too bad I can't fraps it cause its a sight I tell ya....
LL
LL
post #15 of 31
are you running the demo of crysis or the actual game...the demo has some issues with it...
post #16 of 31
Thread Starter 
Im running the actual game, 3dMark is version 1.1 I think, didnt fool around with the profiles in Nvidia Control panel either, hope this clarify's a bit

EDIT: Upon further "inspection" I think its the full game, it was a friend who installed it cause he wanted to know how "imba" this laptop would run it, but seeing the error also occurs in 3Dmark05/06 I don't think its isolated to Crysis only....
EDIT2: I rolled back to the official Alienware driver for the m9700, the outdated m9700_NVIDIA_8.4.7.4, the artifacts are gone in 3Dmark05/06 but ofc I cannot run Crysis with SLi since at the point these drivers were made Crysis was in Alpha or something stage.
I then installed 7.15.11.6904 from laptopvideo2go which allows SLi in Crysis, but BAM artifacts are back again, that goes for 3Dmark05/06, Crysis, WoW etc. Before I switched my cards I didnt have any problems using beta drivers, well what todo now?
post #17 of 31
Try installing 165.01 driver from laptopvideo2go.com. That's the driver I'm using, and it played the demo great.

If your friend loaded a pirated copy of Crysis, it easily could have a virus, or other issues as most games offered early from warez sites are not the final version. I'm not accusing you of pirating, but your confusion whether your "friend" had loaded the demo or full version sounds like you really don't know what he loaded onto the machine...

The driver noise with the freeze makes me think your system is using your pagefile, and it's slowing down. It does that when it runs out of physical memory, so it stores info on the hd and that's slow. If you have 1G or less of memory, that would likely be the issue.

Were I you, I'd do a respawn to make sure any nefarious stuff is off the hd, and only load games you know are legit.
post #18 of 31
Thread Starter 
I have the m9700 equipped with 2GB memory which AW installed when I bought it. I removed the HDD problem since I found I whined to much I dont think theres any virus on the PC as my Symantec hasnt told me anything, anyway downloading the drivers now and will keep you posted.
Thanks for your reply HH, always amazes me you find the time todo these detailed replys, once again appreciated
post #19 of 31
Thread Starter 
Ok I went ahead and installed the 165.01 driver (6.14.11.6501) and this is how crysis looks now
I hope this picture shows my exact problem, any ideas what might be causing this?
Just to add, the yellow vertical stripes are consistant with or without "Visual SLi indicators" and they show trought the terrain and everything, looks funky
LL
post #20 of 31
That looks like a video card problem Sunksat... I'd call tech support and send them the pictures you've posted. It's very strange though that it works okay with stock drivers...

I assume you're using the laptopvideo2go.com drivers, with the modified INF file inserted into the driver folder, or you wouldn't get it to run at all...

I suppose it might be inverter, or lcd cable, but if it changes with the drivers it's not likely something that simple. I have seen vertical yellow stripes before due to the cable though, so you might want to make sure all the connections are tight. The m9700 is kind of a pain to take apart though, so I'd contact support with your pics first.

And the hd issue isn't a problem, the more info the better for tracking down issues.

About your 3dMark scores, I've got the 2.4G processor and dual 512 7900gs. I get about 10,000 in 05, and mid 5000 range in 06. I'm not sure what processor you have though, if it's slower than the 2.4G, your numbers are probably about where they should be.

You still might want to do a respawn to return the system to original factory to make sure there are no viruses or that kind of thing on your system. AW will probably ask you to do that anyway in the diagnostic process...
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