New Posts  All Forums:Forum Nav:

AlienContact

post #1 of 31
10/29/07 at 4:03pm
Thread Starter 
Is this new?
http://www.alienware.com/sub_pages/aliencontact.aspx


Alienware not only builds systems that deliver rock-solid reliability, we go the extra mile to ensure your peace of mind with AlienContact, a quick and convenient online repair tool.
Advantages of AlienContact

Here's what makes AlienContact so beneficial:
  • Gives an Alienware support representative the ability to access key information about your system, diagnose Eliminates the need to waste valuable time waiting for your system to return from a repair facility.
  • Allows you to supervise every step of the repair process, just as if you were standing next to the Alienware representative, or fix the issue yourself.
  • Lets you determine whether you want to grant Alienware partial or full access to your system.
  • Ability to use diagnostics tool to retrieve vital information about the user's system.
  • Ability to use diagnostics tool to retrieve vital information
How it Works

In the unlikely event that a repair is necessary, AlienContact will have your system up and running again in no time. After contacting Alienware, you will be provided with a code by one of our representatives. They will direct you to a portal where you can input the code and then download and run the AlienContact program. After you decide whether to give partial or full access to your system, the Alienware representative will then retrieve the necessary system information and determine the ideal solution.


Now what other company would do something like this for their customers??
Reply
Reply
post #2 of 31
10/29/07 at 6:45pm
Yes, they just launched it.

Basically, a Technical Support rep will remotely connect to your computer and control the computer via internet. It's just like if the rep was sitting in front of your computer screen.

Tools like these are a tremendous help to diagnose any problems with the system. I have used tools like these before and have saved me a trip or two.
Reply
Reply
post #3 of 31
10/29/07 at 7:45pm
yeah they did that to my desktop awhile back it must have been a beta test they tested to see if my modem was functioning correctly...
Reply
Reply
post #4 of 31
10/29/07 at 9:58pm
Thread Starter 
hopefully, this help would get rid of extra shipments for repairs.
Reply
Reply
post #5 of 31
10/29/07 at 10:00pm
its actually pretty cool when they did it to mine i guess when they were testing it he took control of my desktop and ran some test on my modem to see if it was working i didnt have to do anything....
Reply
Reply
post #6 of 31
10/29/07 at 10:05pm
Thread Starter 
yeah, that is pretty cool, it's much easier for them to diagnose the problem. So what was wrong with your modem?
Reply
Reply
post #7 of 31
10/29/07 at 10:08pm
there was nothing wrong i couldnt connect to netzero... it was my telephone line even though the telephone company says there was nothing wrong with it...even though there was a cut in the line... go figure....
Reply
Reply
post #8 of 31
10/29/07 at 10:13pm
Thread Starter 
Reply
Reply
post #9 of 31
10/29/07 at 10:15pm
yeah i had to argue with the phone company until they came out...then they found it...
Reply
Reply
post #10 of 31
10/30/07 at 12:44am
Just an FYI: logmein.com has a free version of this kind of software. I use it to remotely connect to my servers when I'm away from home.
Reply
Reply
post #11 of 31
10/30/07 at 1:19am
Thread Starter 
not bad.. although I don't really have a reason to use this program.
Reply
Reply
post #12 of 31
10/30/07 at 1:31am
Can be helpful if you get to work/school and realize you didn't get the file you needed. You can hop on your computer, email it to yourself, and then you'll have it. Saved me in more than a few situations.
Reply
Reply
post #13 of 31
10/30/07 at 2:10am
Another FYI, Remote Assistance is built into the XP operating system.
Reply
Reply
post #14 of 31
10/30/07 at 2:21am
Quote:
Originally Posted by nebulous View Post
Another FYI, Remote Assistance is built into the XP operating system.

Knew that one was coming. Probably why they aren't making a big deal of it. Guess they have an insurance policy now or at least procedures built in for an Alienware tech to probe ones 'hidden' hard drive...



Zoid
Reply
Reply
post #15 of 31
10/30/07 at 1:26pm
Umm Dell already does this.....and if I remember right and you own a XPS they'll come out to your place and try to fix it.
Reply
Reply
post #16 of 31
10/30/07 at 2:07pm
Thread Starter 
That's pretty awesome that Dell is doing this. It would make sense, after all, Dell does "own" Alienware.
Reply
Reply
post #17 of 31
10/30/07 at 2:51pm
Yeah its like a year old for them. But no way in hell I'm going to turn on my remote ass. for any company:P
Reply
Reply
post #18 of 31
10/30/07 at 4:14pm
Isn't this essentially the same as alienautopsy? It's been offered by AW for years.
Reply
Reply
post #19 of 31
10/30/07 at 5:52pm
this is so cool. too bad i don't have any problems on my alien
Reply
Reply
post #20 of 31
10/30/07 at 7:13pm
Thread Starter 
lucky you. But, if weren't for the messed up computers there wouldn't be a need for AlienContact
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Alienware General