I own a Alienware 9700 and a 9750. I have found that the service and the help from teck support great!!! The one time I had a problem with my 9700 (no sound), the teck rep was very helpful, trying to fix the problem over the phone and he spoke English!! It took only one week from the time I sent my computer to be repaired, till I had it back in my hands, No marks, dings or dents.
I wish I could say that about some other computers I have sent in for repair.