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dell inspiron 1420: can't sleep to blue screen

post #1 of 3
Thread Starter 
hello, i barely had my laptop for 2 months and i already have problems. so far i've been dealing with these issues:

1. can't revive the laptop from sleep mode and had to manually turn it off. as far as i know, it's either the critical updates from microsoft or a vista thing. i figured that microsoft will come out with an update to fix all that.

2. the laptop would unexpectedly freeze, i've tried to wait it out and eventually i'm forced to a manual shutdown.

3. the other time it froze there was a prompt asking to diagnose the memory(??). (i'm not sure what it was because i was so surprised and i've never had that happen to me.) the scan didn't find anything wrong.

4. the first time i used my webcam, the blue screen flashed and rebooted the laptop.

i'm not very computer savvy, so i don't really know what happened. i'm thinking i'd return the laptop back to dell for repairs or try to do a system restore back to when it first arrived.

my specs: windows vista- home premium intel core 2 duo cpu t7500@2.2GHz 2.99 GB RAM mobile intel 965 express chipset family any help would be greatly appreciated.
post #2 of 3
not sure if u tried or not but maybe upgrading drivers (or if u have then downgrading) might help. cuz pretty much it seems like a vista thing not a hardware thing. but several people i have spoken to think its dell all of a sudden.
post #3 of 3
Here's what I would do:

1. Download and run memtest86+. Burn it to a cd, boot to it and let it run overnight. If you don't get any errors your memory is OK.

http://www.memtest.org/

2. Uninstall the webcam drivers & disable the webcam in device manager. See if the problem goes away.

If #1 is clean, try #2. If #2 makes no diff, call Dell.

If you need more details in the instructions, pm me.
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