Originally Posted by pdonket
I'd say avoid it. A friend bought one and the support seems to be crap. You'd be better off building.
they really just forward you to OEM..... mostly because they don't have the resources to have an in-house tech support team. thats fairly understandable. that said, what they do is still by a huge margin better than HP/Compaq (which is undoubtedly the worst)... but yeah..they are no DiscountLaptops or PCTorque when it comes to that stuff
EDIT: just for the record. i am not trying to defend the company or anything. hell, i would probably not buy from them again unless the price was downright awesome (as it was for when i bought my system) compared to the competition (at the time, only them, voodoo and mwave had this model in stock...mwave version had a weaker gpu for some reason, and voodoo is well...way more expensive than it needs to be). Basically...long story short. Yes they are cheap, and yes they are legit so you will get your laptop (eventually). However....support, shipping, and repairs is rather slow. Build quality of desktops is questionable (for laptops it doesn't matter since barebones come to them from oem and only thing they do is plug in ram, hdd, and wifi/bt module.