Should I get T61?

Hi all,

I am a new member and this is my first post! I have been doing a lot of research in the past few weeks about what's new out there and to decide which laptop I will get. (Latitude 630c? Thinkpad T61? ...)

At first I thought ""IBM"" prices would be out of reach but I realized that at equal specs the T61 was cheaper then Latitude 630c... Add to this the solid reputation of Thinkpads I thought this is perfect! So I was 2-3 clicks away from ordering the T61 when one of my friend told me that lenovo had the worst customer service and so on... So I started googling the topic and found countless horror stories, dated of 2005, 2006 and even 2007... (May 2007 seem to have been a disaster for lenovo...)

Can people of this forum let me know of what I am reading about lenovo is mostly true or if it is isolate cases?

I ended up ordering a T61. But I am getting nervous now. I need this laptop before Dec 22nd (I ordered first week of November thinking I would be ok)

Before ordering I called Lenovo and asked the rep for the model I wanted, he said it would be shipped within 3 to 4 business days. Few days later I got an email saying it would take 3 to 4 weeks. Then I complained politely and asked them few questions, it took 6 days to get an answer... I asked them to reassure me I would get everything before Dec 22nd... they replied quickly but I can't understand the nonsense in the email I got. It doesn't make any sense... it's like he was answering someone else...

I received my laptop, I had to return it since it was crashing all the time (and chkdsk always freezes at 85% on step 4...) Also the recovery DVD have Windows XP on them... (I ordered my computer with Vista Business...) whats going on... To top it off I forgot to mention it took 5 weeks to get that broken computer although the guy on the phone told me 1-2 weeks when I first called...

It took 2 weeks before they approve my return, so I finally sent the computer back and I have to wait few more weeks to get my $$$ back... in the meantime I ordered a replacement system (so basically for a period of a month or so I end up paying for 2 computers although I don't have one in my hands yet...)

I am currently calling their sales support (1-866-96THINK), I am on hold for the past 44 minutes... that's insane... oh, finally the guy picks up, I complain that I have been waiting so long but he doesn't seem to care at all, he answered me pretty rude actually, like most other lenovo rep that I spoke too

so I ask him about my computer, the site said it would take 1-2 weeks for delivery... its been already one week so I am expecting that my computer is somewhere ready to be shipped or so... well I am wrong, the guy just tells me something actually went wrong in my order and I will need to replace my order... WHAT!!! the guy asked me if I wanted to place a new order but I told him forget it just cancel everything....

this experience at lenovo has been by far the most frustrating experience when purchasing anything in my life, everything went wrong, it's ashame because I really like the computer (a friend of mine has a working one...)