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Acer 5100 And The Disappearing DVD Drive

post #1 of 7
11/12/07 at 4:44pm
Thread Starter 
Hello, I have an Acer 5100 complete with the godforsaken Matshita UJ-850s DVD recorder drive, and a few months ago, it started not showing up in Windows at random times. It stopped showing up altogether a month or so ago. I've done the registry edit suggested for this drive, as well as opened up the computer to check the connection to the motherboard. The drive light comes on when a disc is inserted or when the eject button is pushed, but nothing registers in Windows. In addition, the drive doesn't show up in BIOS setup. Any ideas?
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post #2 of 7
11/12/07 at 11:00pm
If you still have the warranty on it, I suggest you send it in. Worst comes to worst you can replace the DVD drive.
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post #3 of 7
11/13/07 at 6:44am
try updating the BIOS, ...but it's probably the drive going out.
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post #4 of 7
1/10/08 at 2:28pm
I purchased the same exact make and model laptop (acer aspire 5100) in May of 2007 and have been struggling with EXACTLY the same problem with the dvd drive not showing up randomly. Replacing the dvd drive will NOT fix the problem. I finally brought it into a shop to find out that it is in fact under warranty (the shop i bought it at told me "there was no warranty whatsover on the machine") and the technicians swapped out the optical drive for a new one only to have the same thing happen. They updated the firmware with still no resolution and I am now waiting for a replacement notebook from acer. It has been nearly three weeks that I have been waiting. No laptop, no replacement parts. I must say that this experience has totally soured me on the Acer brand and I intend to post my experience on every forum and website I can.
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post #5 of 7
8/9/08 at 6:07pm
I am having the same issue with my laptop (Acer 5100). I'm glad that you mentioned that a replacement optical drive did not work. I would have been out of some money.
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post #6 of 7
8/11/08 at 1:37pm
I have yet to see this issue with these models but it does not surprise me. You will also have issues with these systems where the USB stops working, keyboard, system will stop seeing the hard drive. It is all related to the same chip on the motherboard failing...
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post #7 of 7
8/11/08 at 7:32pm
ide controller on the southbridge. as stated above this chip fails. thus taking anything on the southbridge out. this includes USB, Keyboard, Touchpad, IDE controller, Sata controller, and sometimes audio. It will require a replacement mainboard.
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