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Travelmate 2001LC Boot Block Jumper Location?

post #1 of 11
Thread Starter 
So I killed my BIOS my mistakenly running a BIOS update in WinXP... Power light, power to drives but nothing else.

After much searching I found I might be able to reflash it using a Crisis Recovery Disk, an external USB floppy drive and some combination of key-presses on boot.

Various combinations of this have been tried (FN+ESC, Win+B, Win+Fn, Fn+B....battery in/out, yada, yada, yada) and so the fallback is to use the boot block jumper as per Acer's support information:
http://support.acer-euro.com/documen...bootblock.html

After downloading FRU guides, user guides and service manuals for loads of Acer models, I haven't got one for the 2000 series that helps, though I have managed to get the keyboard off (I understand this is the usual location for boot block jumpers) revealing switch SW5 with 4 DIP switches.

Now what? :-)

I have emailed Acer support but hear less than glowing reports about their responses, so here's hoping someone here can help.

(I believe the motherboard is an Intel MS2154 which is used in TM20**, TM21**, TM25** and TM26** models, and maybe an Aspire one or two)

Cheers,


Mark...
post #2 of 11
Quote:
Originally Posted by markwhite View Post
So I killed my BIOS my mistakenly running a BIOS update in WinXP... Power light, power to drives but nothing else.

After much searching I found I might be able to reflash it using a Crisis Recovery Disk, an external USB floppy drive and some combination of key-presses on boot.

Various combinations of this have been tried (FN+ESC, Win+B, Win+Fn, Fn+B....battery in/out, yada, yada, yada) and so the fallback is to use the boot block jumper as per Acer's support information:
http://support.acer-euro.com/documen...bootblock.html

After downloading FRU guides, user guides and service manuals for loads of Acer models, I haven't got one for the 2000 series that helps, though I have managed to get the keyboard off (I understand this is the usual location for boot block jumpers) revealing switch SW5 with 4 DIP switches.

Now what? :-)

I have emailed Acer support but hear less than glowing reports about their responses, so here's hoping someone here can help.

(I believe the motherboard is an Intel MS2154 which is used in TM20**, TM21**, TM25** and TM26** models, and maybe an Aspire one or two)

Cheers,


Mark...
If you killed the bios, that crisis disk stuff won't help. You'll need some sort of dual-bios chip that's identical to yours that also will support booting off the bios entirely so you can try to reflash the one you toasted. Make sure you get the correct bios update for your machine. It may take some doing to rig one into your laptop, but your alternative is that nice brick you're looking at now.

Search around on some of those bios forums and don't blame Acer support for this one.
post #3 of 11
Thread Starter 
Quote:
Originally Posted by pharlaptop View Post
If you killed the bios, that crisis disk stuff won't help.
I'm not an expert on BIOS matters and so have had to go from the information in a number of threads I've found on the net, such as this one:

http://www.tabletpcbuzz.com/forum/to...75&whichpage=1

Generally the threads go:

Killed main BIOS via flash upgrade
BIOS has a recovery boot function where it will read a floppy, or copy a BIOS file from floppy to main BIOS (confirmed by Phoenix tech manual and Acer support pafe as quoted)
Use USB floppy drive and either key functions or jumper to get boot block to activate BIOS recovery
Setup floppy with correct files (maybe crisis recovery disk, maybe just BIOS file)
Recover working laptop from brick status

*IF* the BIOS is completely fried, then I agree with what you've said. But I'd like to exhaust all other possibilities before I resort to replacing BIOS chips.

Quote:
Originally Posted by pharlaptop View Post
If you killed the bios, that crisis disk and don't blame Acer support for this one.
In researching this I've found a number of posts (and a newspaper article) that say that requests for support from Acer come slowly or in a non-helpful fashion. This includes people being told by Acer it will cost $XXX to replace the mobo to recover the laptop (or third parties telling them to replace the BIOS as you are suggesting) and then they recover it using the method I've described above.

I'm not blaming Acer for my running a Windows based BIOS update against all of my previous experience and (with hindsight) sage advice. I am asking if anyone can give me an answer here. If I get a reply from Acer in the meantime, I'll be delighted and happy that my experience of Acer disagrees with that of others.

So, can you help with ideas on a way to access the boot-block?
post #4 of 11
Thread Starter 
Quote:
Originally Posted by markwhite View Post
If I get a reply from Acer in the meantime, I'll be delighted and happy that my experience of Acer disagrees with that of others.
And today (3 days from request) I got a reply from Acer which tells me to use move SW2-8 to ON and Boot Block will be enabled :-)

It just doesn't tell me where SW2-8 is...

I'll await the next reply.
post #5 of 11
Quote:
Originally Posted by markwhite View Post
And today (3 days from request) I got a reply from Acer which tells me to use move SW2-8 to ON and Boot Block will be enabled :-)

It just doesn't tell me where SW2-8 is...

I'll await the next reply.
That's encouraging that they have that. I honestly have not heard of such a think as a bootblock restore, which has to be the lowest of safemodes possible, but concept. I assume you don't have the manual for that model to figure which jumper or switch is SW2-8.
I just tried to access synapsenow ftp which is a great repository for Acer Service Guides, but couldn't get a hit. It's possible the owner has closed it, or that it's just down, I don't know. I've got a few Travelmate pdf's, but pretty sure not yours.

edit:

I've been looking at the SG for the Travelmate 5720,5320, EX5620, 5220 which has a set of steps to go thru involving creating the Crisis Disk and setting DIP SW1 to On on these, not 2. Then holding FN & Esc, power up with the crisis Disk in a USB floppy. There is also a picture of the mainboard with a circled switch area that I assume is DIP SW1. If you want, I'll try to post a jpeg of it, but it would be best if you had the pdf for your model.
And I'd think in this case it would behoove you to put out a few bucks if someone has it for sale online.

http://www.service-manual.net/ashop/...FQd7IgodtDQlIA
post #6 of 11
Thread Starter 
Quote:
Originally Posted by pharlaptop View Post
That's encouraging that they have that. I honestly have not heard of such a think as a bootblock restore, which has to be the lowest of safemodes possible
Then I'd recommend you don't use a Windows based BIOS upgrader on your laptop unless you want to risk having personal experience :-(

Quote:
Originally Posted by pharlaptop View Post
I assume you don't have the manual for that model to figure which jumper or switch is SW2-8.
I downloaded an iso full of SGs for Acers, but not the right models. I looked through them all for clues, but each series seems based around a different mobo.

I've had the keyboard off, which was the first time I've delved into a laptop and am not keen on taking more stuff out until I know where I'm going. Or until it's my only option.

Quote:
Originally Posted by pharlaptop View Post
I've got a few Travelmate pdf's, but pretty sure not yours.
If you have a series 2000, do let me know. I have spent a long time on the net trying to find one, and downloading various user guides under different names which don't have the info, and FRU guides which is a subsection of the SG. But nary a SG for the series 2000 can be found :-(

Quote:
Originally Posted by pharlaptop View Post
setting DIP SW1 to On on these, not 2. Then holding FN & Esc, power up with the crisis Disk in a USB floppy.
That's the procedure I was on about. It seems some models have FN+ESC only and not a jumper to change...Not mine though.

Quote:
Originally Posted by pharlaptop View Post
There is also a picture of the mainboard with a circled switch area that I assume is DIP SW1. If you want, I'll try to post a jpeg of it, but
it would be best if you had the pdf for your model.
That's kind of you, but I agree I need a picture from the right SG just to be sure. Especially if I have to take it further apart.

Quote:
Originally Posted by pharlaptop View Post
And I'd think in this case it would behoove you to put out a few bucks if someone has it for sale online.
I've thought about it, but am currently trusting to the power of t'Internet ;-)

Cheers
post #7 of 11
Quote:
Originally Posted by markwhite View Post
Then I'd recommend you don't use a Windows based BIOS upgrader on your laptop unless you want to risk having personal experience :-(
I flashed my 5102 as soon as I got it with no problems, although I had to download the latest bios from euro/acer. My model also doesn't have a bootblock fallback. Seems only certain ones do, apparently including yours.
My impression would be that a fresh(er) install of Windows leads to better bios flash success. However, I've flashed dozens of P.C.'s and a handful of laptops with no bricks (knock on wood)

Quote:
I downloaded an iso full of SGs for Acers, but not the right models. I looked through them all for clues, but each series seems based around a different mobo.


Cheers
It would be a nice thing to make those SG's available somehow to other users on this forum, although that's a secondary issue for you. You can trust the power of the internet, but when it comes to reviving your laptop, I'd seed that with a few $'s, myself. Good luck finding the manual. If I find it, I'll hollar at you.
post #8 of 11
Thread Starter 
Quote:
Originally Posted by pharlaptop View Post
I flashed my 5102 as soon as I got it with no problems
A happy story :-) It's a ballache when it goes wrong :-(

Quote:
Originally Posted by pharlaptop View Post
It would be a nice thing to make those SG's available somehow to other users on this forum,
I'm uploading them to a webspace now. Once I get them all on there I'll do a general announcement somewhere here. I might make the user/pass open so others can upload their manuals too.

On the jumper problem - local Acer (Thailand) have now responded saying they can tell me which jumper it is, but not where the jumper is because that's an Acer technical issue :-/ So I've decided to ask every support desk in every country and see if one of them says 'Sure - here you are!' ;-)
post #9 of 11
Quote:
Originally Posted by markwhite View Post
A happy story :-) It's a ballache when it goes wrong :-(



I'm uploading them to a webspace now. Once I get them all on there I'll do a general announcement somewhere here. I might make the user/pass open so others can upload their manuals too.

On the jumper problem - local Acer (Thailand) have now responded saying they can tell me which jumper it is, but not where the jumper is because that's an Acer technical issue :-/ So I've decided to ask every support desk in every country and see if one of them says 'Sure - here you are!' ;-)
I've uploaded some of the manuals I've got to rapidshare, although ironically, I can't d/l from there apparently. A browser setting.
Links are in other thread req'ing them.
You can look at some of them if you dont already have them to see if you can spot that jumper placement, but there again, the right book for the right diagnosis is what the doctor ordered!
post #10 of 11
Thread Starter 
Quote:
Originally Posted by pharlaptop View Post
I've uploaded some of the manuals I've got to rapidshare, although ironically, I can't d/l from there apparently. A browser setting.
Links are in other thread req'ing them.
My first impressions of RapidShare is not good. 18 mins between downloads for non-members...:-/

I'll grab them as and when. It can't harm to get as much info about what laptops look like disassembled if I have to go that way without a manual. Desktops I have no problem with, but I've never dissected a laptop before.

Quote:
Originally Posted by pharlaptop View Post
I've uploaded some of the manuals I've but there again, the right book for the right diagnosis is what the doctor ordered!
Well I've had one duff reply from one Acer support desk, but have replied with a 'oh, go on' message just in case. I think that was Europe. So just awaiting replies from Indonesia, Malaysia, Australia, US and Canada ;-) Maybe one will help. If not I might just keep nagging one of them until they maybe give in. God forbid I should get on Ebay and *buy* a manual!

I found the SW2 jumper pinside, but the jumper is under a load of mobo components that will need a few things to come off to get to.

I'll wait and see... Maybe I will just overcome my wariness and get stuck in with a screwdriver. It can't be *that* difficult If I take my time and take a few photos.

Thanks for trying to help with the pdfs.
post #11 of 11
Quote:
Originally Posted by markwhite View Post
My first impressions of RapidShare is not good. 18 mins between downloads for non-members...:-/

I'll grab them as and when. It can't harm to get as much info about what laptops look like disassembled if I have to go that way without a manual. Desktops I have no problem with, but I've never dissected a laptop before.



Well I've had one duff reply from one Acer support desk, but have replied with a 'oh, go on' message just in case. I think that was Europe. So just awaiting replies from Indonesia, Malaysia, Australia, US and Canada ;-) Maybe one will help. If not I might just keep nagging one of them until they maybe give in. God forbid I should get on Ebay and *buy* a manual!

I found the SW2 jumper pinside, but the jumper is under a load of mobo components that will need a few things to come off to get to.

I'll wait and see... Maybe I will just overcome my wariness and get stuck in with a screwdriver. It can't be *that* difficult If I take my time and take a few photos.

Thanks for trying to help with the pdfs.
No problem. You'll very likely have to remove a bunch of components, and alot of laptops are generically alike there.

If I were in your shoes and buying the pdf off Ebay was the only way to make sure I had the right manual, I'd do it in a heartbeat and thank God it was there. Acer support won't help there.

I don't know if you bought that particular model with the bios jumper option in mind, but I'd consider it a godsend at this point that it's even available. Most don't have it.
Best of luck.
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