Rebuild possibly, advice? - Page 3

Sorry pd.

What exactly is wrong with it?

So it was a harddrive isssue? Has it been that way since you got it? How long have you had it and what brand of hd is it?

Your harddrive manufacturer should come with a one year warranty. Call them up and get a replacement and forget about ava... Sell it, build yourself one.

That's a very unprofessional letter. Regardless of the issue, no one should ever talk to the person they are serving (the customer) that way.

Has this company heard of DFT?

The first mistake they made would be by addressing me by my first name...You don't know me, I'm Mr. Customer to you & we will take this as far as it needs to go to get my issues resolved. At this point that apparently means getting my CC company involved in a dispute, as well as BBB notifications for your abhorrent customer support.

... Let me have 10 minutes on the phone with them, it Will be the longest 10 minutes they ever lived through.

If you get the HDD out of them that will indicate you are willing to take their solution & you have accepted their offer. Personally I would go out, buy an el-chepo drive & call your CC company & BBB... If it's ths bad at the beginning it's only going to get worse. They are treating you as a kid, not a customer.

Ha, try being a young woman in the world. I get so much disrespect on a daily basis it's not even funny. Being a girl means I automatically know nothing. It's lovely.

Honestly I would no longer accept anything other than a full refund. Intiate BBB proceedings, contact your credit card company and explain the situation to them they sometimes have consumer advocates on hand to assist in these kind of situations or they may just cancel payment on it.

really... Hey AVA DIRECT.. You Suck™




FYI this is great for you, the threatening letters, etc are great fodder.... Let your CC company & the BBB get a hold of them.

FYI, I read a lot of their customer reviews... It's amazing how many 1 post people reported they are a great company. Nah, they wouldn't write customer reviews of themselves...

Donkey enough already....Contact your CC, file a Credit Card dispute, show them emails regarding the situation on this build, explain you bought a product, it hasn't workt 3 outta the 4 months which is unacceptable, they currently have the machine and u want your money back.


The CC will file a claim, they will have to dispute it with your CC lawyers and trust me, if your CC files the claim and gives you a credit it basically means they know you already won and are sure of the dispute.


Screw those guys, give us a website address so we can plaster the name all over the place, to not buy from them.



JUST FYI DONKEY, so you know i'm for real.

I bought a WOW account a while back, usually I buy them then sell them a few months later, this was my 7th Account purchase. This was a 525$ account and well worth it, HOWEVER, after 3 days of playing the original owner called up WOW and had the email/password/address changed back and I had no access...He then told me it was my problem the account was stolen ( not possible because he stated he was the original owner and only original owners can take back accounts). I said ok tough guy, called my CC explained to them, that he violated the WOW EULA and sold me something he never owned. My CC (wells fargo) filed a report, credited me 525$ and said have a nice day. 4 Weeks later I get a letter from his CC saying they want to fight it LOL...My CC says no problems their lawyers are on it, they just wanted a hand written version of what I told them not to worry though.


Haven't heard anythign in 2 months I got my money back on something I never even had, you can surely get your money back on something thats real!

No worries. Alot of card companies do things differently so ymmv. But contact their support line and explain the situation. Nothing meant by this but I'd have the card holder intiate this. Make sure to collect all interactions between you and the vendor and give them if requested (all of them hiding anything could be detrimental to your case) and see where they can get you. If they can't get traction take it to the BBB. Not promising this will work but it's better than letting them roll over you. They will probably try and appeal anything so make sure you are up front about all of it and you should do ok. After all you are the customer.