Wow this is the end of the line. They are the biggest bunch of moronic pigs I have ever met.
Let's get something straight. I am in charge of what gets sent to who and when, not you. As reasonable as I am, you will not dictate your terms so please remain calm and professional and let me help you.
I have now conducted a full investigation and found out that your system did not get any of it's components replaced, all we did was test it for at least two weeks and found no problems. So if the system worked properly, what is there to compensate for?
Since I was wrong about your situation, I regret to tell you that I will not authorize you the video card upgrade, but will approve hard drive "advance-replacement" as well as send you some games and refund $10.50 for shipping.
Sorry for any confusion and I hope you realize that we are doing everything that is reasonable and fair.
Sales Manager, CEO