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Rebuild possibly, advice? - Page 4

post #61 of 81
11/22/07 at 11:12am
Okay ... I'm going to suggest a different approach. Perhaps one thing to do before you go the credit card company route (which may or may not work).

1. Take a deep breath

2. Write a very calm, fact-based email to Mr. CEO. Include the details of your situation - what the issues have been and how many days it's been out of your hands.

3. Explain that you are very frustrated, and apologize (yes, apologize!) for previously expressing your anger to them. Add that you want nothing more than to be a happy AVA customer, and that you would very much like to think that you and they can get past the issues.

4. Don't mention threats, BBB claims, or web-bashing.

5. It's up to you whether you hold out for a video card update. They may be thinking you are making up the problems just because you want a new card for free (while you aren't doing that, you know there are people who do).

6. Your primary objective should be to get a system with your original specs that works 100%. Then you can sell it, use it, or upgrade it.


Be Calm, Professional, and Persistent. No matter how unreasonable you think they've been, you can only control your emotions and actions - not theirs. Take the high road and see if it gets you anywhere. (I know we are fighting an uphill battle here, since Mr. CEO does not seem too professional, but I don't see what you have to lose).

Good Luck. You are making yourself sick over this, and whichever way you go to resolve it, you need to get it behind you, so you can move on.
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post #62 of 81
11/22/07 at 11:42am
Thread Starter 
Well shaz, I'd like to do that however at that point, I might as well take the refund -15% restocking fee since I'd probably sell the system off right now. Plus after the bad press he essentially is refusing to email me now and just forwarding me to the tech support guy, and he won't do much for me either.

Also at this point, they've essentially thrown me out the window for "spreading bad press about them" so even if they did help me out, to see it I'd be taking probably over $400 in losses because they are being absolutely insane about this problem.

And I just want you to know that I couldn't even be making up stuff at this point, I gave them photos of these issues after they began disbelief of me during my system's visit to the facility. And the pictures include the error message along with the system itself to ensure it's not false.

So personally, I'm going to first try the credit card route tomorrow being that today is a holiday, and if that doesn't work, I still can't bare to apologize to someone so rude, so I'd just take the 15% restock fee passage and if they decide to shun me after that, I'll reopen the CC case and call them on not holding up their warranty agreement.

My patience/niceness ran out at the 4 month mark
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post #63 of 81
11/22/07 at 12:00pm
Didn't realize you still had the option to return and take a 15% hit. That is better than continuing to be frustrated. However, I'm confused. Do you have to buy a new system from them in order to return the old one?

I didn't think you would go with the apologize/make nice approach. Can't say I blame you, given what you've been through. And, just to clarify, I didn't think you were making anything up ... just pointing out that lots of people do try to scam these companies, which makes it harder for the honest folks like you.

Again, good luck getting this resolved. You will feel better once it's all behind you!
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post #64 of 81
11/22/07 at 12:13pm
Thread Starter 
Quote:
Originally Posted by shazza View Post
Didn't realize you still had the option to return and take a 15% hit. That is better than continuing to be frustrated. However, I'm confused. Do you have to buy a new system from them in order to return the old one?

I didn't think you would go with the apologize/make nice approach. Can't say I blame you, given what you've been through. And, just to clarify, I didn't think you were making anything up ... just pointing out that lots of people do try to scam these companies, which makes it harder for the honest folks like you.

Again, good luck getting this resolved. You will feel better once it's all behind you!
I agree, and if the whole process takes too long...getting this over with earlier will be worth the $300 hit I take by doing the 15% restock fee. Previously the agreement was that I'd return my current system, and they would build a new one with me, using newer parts in the technology time-line. So technically, yeah I had to send them in the old to buy a new one from them.

Also, I knew you weren't blaming me for lying or anything like that, I was just trying to say that they shouldn't really be questioning my integrity at this point since I did indeed provide proof of these problems. Just really don't get what they thought was going to come out of acting like I'm second rate

I must thank you though for throwing in a secondary opinion! I do like to see different options. I just feel far too "abused" in terms of being a customer to just let them get through this unscathed holding any of my money really. In general I do try to think of myself as a just person and believe that justice should be served in all cases, and after their acts yesterday I can't say they deserve to get off freely because I fear they'll just do it to other innocent customers in the future.

I know I'll really love when this is over, I just want to get back to concentrating on the good stuff rather than getting into rather serious matters
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post #65 of 81
11/25/07 at 3:04pm
So, any updates, pdonket?
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post #66 of 81
11/25/07 at 3:43pm
Thread Starter 
We're getting somewhere thankfully! On Friday I talked to the CC company about it and after elaborating on the threats and disrespect along with the 4 months worth of problems, they said that the case should probably go off without a hitch and they will be crediting back the full price within a week or so. That will be before they really get into it, it seems so I would assume they are very confident with this going through. Tomorrow I'll be shipping back the system because apparently that's the only way they can begin on the case.

So, all is looking good! And also in this case, we can begin talk of the system build again, although we are looking at probably some delay to make sure the case is won before spending another $1300-$1500

Also, although the X38 boards look a little expensive right now, the prices may drop later in December and in the new year so I may be interested in those. Also I may go with the new 8800GTS or 9800 series card if I can afford it.

I'd love some help with the memory because it seems to be a common problem in systems and I'd rather have this thing work right off the from the start.
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post #67 of 81
11/25/07 at 6:28pm
Good work Donkey, happy things are working out for you man!
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post #68 of 81
11/25/07 at 7:27pm
Thread Starter 
Quote:
Originally Posted by Rockinfella2k View Post
Good work Donkey, happy things are working out for you man!
Thanks! Really happy to see everything going well thus far. Certainly hope it works out I must say...or else the next 3 years of support from this company will send me to hell
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post #69 of 81
11/25/07 at 7:59pm
CC's are always on your side, remember that, if you were given something that wasn't what it should be they will ensure you get back what is yours


Well rumors are new GTS line first week of december, so maybe you'll get your money JUSTTT in time for a new sweet Line up!
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post #70 of 81
11/25/07 at 8:10pm
Thread Starter 
Quote:
Originally Posted by Rockinfella2k View Post
CC's are always on your side, remember that, if you were given something that wasn't what it should be they will ensure you get back what is yours


Well rumors are new GTS line first week of december, so maybe you'll get your money JUSTTT in time for a new sweet Line up!
That would be very great, hopefully we'll see Ultra-type performance out of that new GTS Although I think that may be a bit over-the-top as for expectations.

Even if I don't get the money until after the GTS release, I'll probably wait anyway so that I can have the Q9450 in my brand new system
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post #71 of 81
11/26/07 at 9:02pm
Gad to hear the CC compnay is doing this for ya, and I found they usually are there for you in cases like this.

Now you can get a 89xx GPU when they come out (Dec/Jan)

I will use Evga's Upgrade service

You going to build the computer yourself ???

BTW NCIX had the 2 Gig (2 x 1 GB) PC6400 DDR2-800 memory on sale for around $50.00

makes me want to cry I paid 230 dollars for that stuff 7 months ago lol
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post #72 of 81
11/26/07 at 9:40pm
Thread Starter 
Quote:
Originally Posted by dave-p View Post
Gad to hear the CC compnay is doing this for ya, and I found they usually are there for you in cases like this.

Now you can get a 89xx GPU when they come out (Dec/Jan)

I will use Evga's Upgrade service

You going to build the computer yourself ???

BTW NCIX had the 2 Gig (2 x 1 GB) PC6400 DDR2-800 memory on sale for around $50.00

makes me want to cry I paid 230 dollars for that stuff 7 months ago lol
Yeah I can't wait for the new 8900 series GPU and Penryn processor to go in my system, maybe even the X38 chipset to utilize PCI 2.0!

I'm definitely going to build this computer myself because I feel confident in my abilities and I have you guys for help

Not to mention saving me hundreds overall
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post #73 of 81
12/31/07 at 1:14am
Thread Starter 
Just updating you all on the situation.

Previously the CC was credited a total of $1750ish as a pre-settlement deal (since they seem confident they could win)

Today, AVA put another $300 toward the CC...suspicious if you ask me, gonna call tomorrow and hope to god the CC company didn't settle for my computer back and $300 returned to me.
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post #74 of 81
12/31/07 at 11:50am
Quote:
Originally Posted by pdonket View Post
Just updating you all on the situation.

Previously the CC was credited a total of $1750ish as a pre-settlement deal (since they seem confident they could win)

Today, AVA put another $300 toward the CC...suspicious if you ask me, gonna call tomorrow and hope to god the CC company didn't settle for my computer back and $300 returned to me.
Hey PD - I just finished reading your story here...what a load of BS. Did you find out what the $300 charge was for? I hope your CC company didn't buckle.

Thank God it wasn't a debit card. I learned a BIG debit card lesson earlier this year...
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post #75 of 81
12/31/07 at 12:51pm
Thread Starter 
Quote:
Originally Posted by Buck47 View Post
Hey PD - I just finished reading your story here...what a load of BS. Did you find out what the $300 charge was for? I hope your CC company didn't buckle.

Thank God it wasn't a debit card. I learned a BIG debit card lesson earlier this year...
Haven't gotten in contact with them just yet, but I will post here as soon as I do and figure out what happened. What happened with the debit card for you??
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post #76 of 81
12/31/07 at 2:58pm
For all intents and purposes PDonket, the law is on your side on this one. The Magnusson Moss warranty act does say that after a reasonable number of repairs have been performed on your product that you are entitled to a replacement OR a refund.

The Act covers any consumer product sold with a warranty even though it's most commonly used in warranty disputes involving cars.
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post #77 of 81
12/31/07 at 3:22pm
Thread Starter 
Quote:
Originally Posted by MrEvil View Post
For all intents and purposes PDonket, the law is on your side on this one. The Magnusson Moss warranty act does say that after a reasonable number of repairs have been performed on your product that you are entitled to a replacement OR a refund.

The Act covers any consumer product sold with a warranty even though it's most commonly used in warranty disputes involving cars.
That's good to know

Also, just called and they say that they don't know anything about the case and that they will contact me when they figure out the final details of the whole matter I hate not knowing what is going on
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post #78 of 81
12/31/07 at 4:50pm
Quote:
Originally Posted by pdonket View Post
Haven't gotten in contact with them just yet, but I will post here as soon as I do and figure out what happened. What happened with the debit card for you??
I had my debt card listed in my PayPal acct as Credit Card#1 (Visa) - someone hacked my PayPal acct from India (I had a 12-digit complex password), and stole $11749 from my checking account.

For those that don't know, Visa debit cards do NOT carry the same protection standard credit card companies offer their customers. My former main bank essentially hung me out - and I pulled everything out. (That's another story all in it's own).

When I noticed the 14 PayPal transactions (on the PayPal site), I freaked. This is what I told the PayPal rep: "Now look - I am 6'3" tall and weigh 240lbs - and I have NEVER felt violated before. If this is what someone feels like after being raped, then all of those a$$holes need to die." I got a chuckle, but was assured that I would get my money back.

After they concluded their investigation (30 business days/6 weeks), I finally got it back.
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post #79 of 81
12/31/07 at 5:15pm
Thread Starter 
Jeez that does suck. I have to say, I enjoy credit cards as long as you pay of the balances as soon as the bills come, or else you have to pay out tons of interest for no reason

At least you got it back though, there have been some insane paypal horror stories when it comes to catching people who hack accounts
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post #80 of 81
12/31/07 at 5:23pm
I originally thought I picked up a key logger - but my cpu was clean. PayPal said it had to be hacked.

Yeah, it will give you a serious pucker factor.
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