not enough reviews to tell...so i'd be careful. there is nothing wrong with buying online, because just about everyone on this forum did pretty much. A large number of us bought from stores that only exist online (ibuypower, cyberpower, discountlaptops, xvxonline, pctorque, geared2play, proportable, etc) and quite frankly most had not had any problems when it comes to support. It is seriously just a matter of finding a legit and trustworthy store to buy from. As for Play.com i would be very careful. If you can link us to the model you are talking about, maybe we can help you find the same system (at a similar price) from a better place.