Originally Posted by dave-p
I would also suggest contacting Ebay Directly as well, if you have copies of the emails to support your claim they may help out.
If your card was sitting in Canada, I would be willing to take a look it you.
Also there maybe shops in the USA that could replace the connector as well.
Maybe someone will know and post here. if you could get the part number of the connector, then getting it installed may not be such as issue, as trying to remove/re-install an old one.
I will search around and see what i can find out as far as parts and repairs go.
Wow, i forgot how nice and helpful the Dell NBF crowd is compared to some other forums I use, you guys are great. If it is is possible to buy a connector, that would probably be best since the 7800go has come back from the dead. Let me know what you find out about parts if you can.
As for the location of the card, I have no idea now. He said it was being returned but it still has not arrived.
All communication was done through the ebay messaging system, so he can't deny that he didn't respond to my messages and he can't deny telling me to return the card. He stated that it was his supplier that refused the return, but he should have checked with them before telling me to ship the card back.
Originally Posted by dgcaste
Wow that's lame, too bad, their dispute resolution is heavily biased in the purchaser's direction. You can try doing it with the credit card that you used in paypal, unless you paid with funds?
I also highly recommend you take this up with Paypal over the phone, and ask for supervisors and such. There's a 45 day policy, yes, but you also got ripped off.
I'm looking at his feedback, are you "davenicolai"?
Unfortunatlely I used transferred funds instead of a CC because I heard Paypal heavily protects their buyers.
I will try to contact PP on skype but I don't have high hopes. It looks like they just closed for today, i'll try to catch them tomorrow. And yes, I'm Dave.
Originally Posted by dgcaste
I am willing to bet that when the seller realized that the buyer was going to get the item shipped to one place and then they would ship it to another, he would get away with selling a bad part since Paypal would not honor a claim. The buyer has to receive the item to his confirmed address. The connector didn't get damaged in shipping if the rest of the video card is fine, especially considering how easy it is to bend the heat pipes and scratch the heat sink and support plate. He got screwed, plain and simple.
Actually, I use my parent's address for bills and what not since I'm living overseas, so that is my confirmed address for ebay at this time. I never mentioned that the card would be sent overseas to the buyer so he couldn't have known. Most ebay sellers freak out when buyers mention they are in thailand and are too afraid of fraud to do business.
Given their high ebay rating, i don't think sending the bad part was intentionally done to me by the seller, i think a bad part just slipped through the cracks. (Maybe I'm too trusting?)
The problem for me, obviously, is how he handled the problem after we discovered the part was bad. He took advantage of me not knowing the conflict resolution policies of ebay and paypal rather than accepting that he sent a bad card and taking responsibility. He compounded that problem by wasting more of my $$$ pointlessly returning the card.
Thanks ago for everyone's support and advice on this sticky situation.
EDIT: BTW, I will be sure to report how Paypal handles the situation so people can get a better understanding of where they stand on buyer/seller relations.