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Replace bad connector on quadro 2500m with connector from dead 7800go?

post #1 of 16
Thread Starter 
Is this feasible?

Some arsehole on ebay sold me a quadro with a busted connector and refused to refund. I had no idea about the 60 day policy so i was overly patient in waiting for my refund until it was too late.

Anyway, the quadro was intended to replace a 7800go that died some time ago. Is it possible to solder the connector from the dead card onto the quadro? i don't have the skills but i live in thailand and [reasonably skilled] labor is cheap.

Thanks!
post #2 of 16
Sorry to hear that, I have learned that as soon as I suspect a problem from an ebay purchase I start the Dispute process so I do not ned up getting screwed.

As far as the connector goes, Sure it probably could be swapped, but removing / reinstalling it will take a specialized SMT station to do so, providing the connector is not damaged in the process.

I am reasonably sure the connectors are the same considering it would have the same pin out, but there should be a part number on the connector to confirm.
post #3 of 16
Hi,

<p>Yes it is possible.But even with a skilled handsolder/rework personnel,with a good solder/desolder station can possibly can rip out a through hole barrel or pads.Generally,class 1 assemblies I have found is not built as well as class 2 and 3 assemblies.</p>


Electronic products are classified in three levels:

<ul>

<li>Class 1-general comsumer productsersonal home pcs,vcr,dvd players,mp3 players etc</li>

<li>Class 2 high usage products:bank atms,corp servers etc.</li>

<li>Class 3 mission critical:military,aerospace,medical pacemakers, etc.</li>

<P>A product is build according to what class a electronic product is in.</p>


regards,

Ko
post #4 of 16
Who was the ebay seller?
post #5 of 16
Thread Starter 
Thanks for your input guys. It's sounds like this is probably a solder job that's outside the capabilities of the locals. Looks like my 'dream' laptop is going to be scrapped for parts after barely a year of use. Thanks Dell.

Quote:
Originally Posted by dgcaste View Post
Who was the ebay seller?
tortechgroup, with a very high rating.

I had the card sent to me in Thailand from a family member in US because I was not willing to pay the seller's rate for international shipping. After receiving the card here I took it to a local laptop repair shop that I have used before. They had queue of repair orders nearly two weeks ahead of me, so it took me that long before anyone had even looked at the card and noticed it was bad. I informed the seller the card was bad at that point and he told me it was fine when he shipped . The shop told me they could repair it, or that's what I thought (language barrier ) but they actually meant they thought they could repair the dead/dying 7800 go. I waited nearly 3 weeks before the shop finally gave up and said they couldn't repair it. Had I known they weren't even considering repairing the quadro, i could have returned it to the seller sooner.

I contacted the seller again and he told me to return the card immediately but it must be sent using USPS, which meant I had to send the card to a family member in the US and have them re-ship to Canada. He received the card but didn't send me any confirmation that he had. After 2 weeks I messaged him and asked the status of my refund. He ignored this. I sent a message a few days later telling him i wanted my refund immediately at which point he said i was 'too slow in returning the card' and therefore he was sending it back (I had sent the card back to him the day after his request). IMHO, he had deliberately stalled the communication until the 60 day time limit had passed. Now I've got a busted card sitting with a family member. He wasted a lot of my time and money shipping a dead card around the world, paying customs fees as well. For me to even consider repairing the card means it must be sent back to Thailand again....

Just for kicks I powered up my 1705 today and was shocked to see that the 7800 go has sprung back to life. I don't get it, the shop tried for weeks to get it working without success.

Now I'm really confused what to do. I don't have faith that the 7800 go will keep working for long, but at the moment it is. It seems foolish to use it for parts while it is working.

I guess my only realistic option is to use the machine till the card dies again and then scrap the machine or wait till i return to the US some day. Giving the risks of ebay and the time delays of international shipping, shipping costs, customs fees, etc.... I'm a bit afraid of trying to have another card sent here.

I'd love to just get rid of the machine but I wouldn't feel right selling it to anyone knowing the machine's history.
post #6 of 16
Did you pay with Paypal?
post #7 of 16
Thread Starter 
Quote:
Originally Posted by dgcaste View Post
Did you pay with Paypal?
Yes, I tried to file a complaint with PayPal and they closed the case without even sending me an email. When I checked my account there was a note saying it was closed because my complaint was filed more than 45 days after purchase.
post #8 of 16
Wow that's lame, too bad, their dispute resolution is heavily biased in the purchaser's direction. You can try doing it with the credit card that you used in paypal, unless you paid with funds?

I also highly recommend you take this up with Paypal over the phone, and ask for supervisors and such. There's a 45 day policy, yes, but you also got ripped off.

I'm looking at his feedback, are you "davenicolai"?
post #9 of 16
I got my fx2500 from them, no problems here.
post #10 of 16
I am willing to bet that when the seller realized that the buyer was going to get the item shipped to one place and then they would ship it to another, he would get away with selling a bad part since Paypal would not honor a claim. The buyer has to receive the item to his confirmed address. The connector didn't get damaged in shipping if the rest of the video card is fine, especially considering how easy it is to bend the heat pipes and scratch the heat sink and support plate. He got screwed, plain and simple.
post #11 of 16
it appears so..

that sux.
post #12 of 16
I would also suggest contacting Ebay Directly as well, if you have copies of the emails to support your claim they may help out.

If your card was sitting in Canada, I would be willing to take a look it you.

Also there maybe shops in the USA that could replace the connector as well.

Maybe someone will know and post here. if you could get the part number of the connector, then getting it installed may not be such as issue, as trying to remove/re-install an old one.

I will search around and see what i can find out as far as parts and repairs go.
post #13 of 16
Thread Starter 
Quote:
Originally Posted by dave-p View Post
I would also suggest contacting Ebay Directly as well, if you have copies of the emails to support your claim they may help out.

If your card was sitting in Canada, I would be willing to take a look it you.

Also there maybe shops in the USA that could replace the connector as well.

Maybe someone will know and post here. if you could get the part number of the connector, then getting it installed may not be such as issue, as trying to remove/re-install an old one.

I will search around and see what i can find out as far as parts and repairs go.
Wow, i forgot how nice and helpful the Dell NBF crowd is compared to some other forums I use, you guys are great. If it is is possible to buy a connector, that would probably be best since the 7800go has come back from the dead. Let me know what you find out about parts if you can.

As for the location of the card, I have no idea now. He said it was being returned but it still has not arrived.

All communication was done through the ebay messaging system, so he can't deny that he didn't respond to my messages and he can't deny telling me to return the card. He stated that it was his supplier that refused the return, but he should have checked with them before telling me to ship the card back.

Quote:
Originally Posted by dgcaste View Post
Wow that's lame, too bad, their dispute resolution is heavily biased in the purchaser's direction. You can try doing it with the credit card that you used in paypal, unless you paid with funds?

I also highly recommend you take this up with Paypal over the phone, and ask for supervisors and such. There's a 45 day policy, yes, but you also got ripped off.

I'm looking at his feedback, are you "davenicolai"?
Unfortunatlely I used transferred funds instead of a CC because I heard Paypal heavily protects their buyers. I will try to contact PP on skype but I don't have high hopes. It looks like they just closed for today, i'll try to catch them tomorrow. And yes, I'm Dave.

Quote:
Originally Posted by dgcaste View Post
I am willing to bet that when the seller realized that the buyer was going to get the item shipped to one place and then they would ship it to another, he would get away with selling a bad part since Paypal would not honor a claim. The buyer has to receive the item to his confirmed address. The connector didn't get damaged in shipping if the rest of the video card is fine, especially considering how easy it is to bend the heat pipes and scratch the heat sink and support plate. He got screwed, plain and simple.
Actually, I use my parent's address for bills and what not since I'm living overseas, so that is my confirmed address for ebay at this time. I never mentioned that the card would be sent overseas to the buyer so he couldn't have known. Most ebay sellers freak out when buyers mention they are in thailand and are too afraid of fraud to do business.

Given their high ebay rating, i don't think sending the bad part was intentionally done to me by the seller, i think a bad part just slipped through the cracks. (Maybe I'm too trusting?)

The problem for me, obviously, is how he handled the problem after we discovered the part was bad. He took advantage of me not knowing the conflict resolution policies of ebay and paypal rather than accepting that he sent a bad card and taking responsibility. He compounded that problem by wasting more of my $$$ pointlessly returning the card.

Thanks ago for everyone's support and advice on this sticky situation.

EDIT: BTW, I will be sure to report how Paypal handles the situation so people can get a better understanding of where they stand on buyer/seller relations.
post #14 of 16
I have used PayPal for years, and they always supported my claims, but i am certain that after 45 days your SOL.

If reparing the card does not work out, maybe selling it as is on Ebay might recoup some of your money. Some People on Ebay buy just about anything at any price lol
post #15 of 16
dave-p is right, I've seen these kind of video cards sell for a good amount. you never told us though - how is the connector busted?
post #16 of 16
Thread Starter 
Sorry for the delay, i had to take a trip for a few days.

Quote:
Originally Posted by dgcaste View Post
dave-p is right, I've seen these kind of video cards sell for a good amount. you never told us though - how is the connector busted?
A few of the contacts have been pulled out from where they should be and are bent out of shape. It's as if they stuck to the mobo connector when it was removed from the last machine. If it *does* get returned the US i'll try to have a family member take a photo.
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