I recently sent my Asus F3JP in to get a crack fixed on the bottom. The crack started from a spot where a screw was screwed in. I think it was because the screw was way too tight and caused it to crack. Well i sent it in a couple days later they ship it out. Fedex tracker said it was left at my front door. Well they were wrong. So my laptop was lost. That just starts to get me mad.
A day later they find my laptop and I get it back. I turn it on and my lcd screen doesnt work. Now that really pisses me off. I call them back get another rma and ship the laptop back out.
Well today i received my laptop again this time fedex was no trouble (amazingly). I turn on my laptop and I notice that it works. But all the way around my touchpad there is a ton of scratches. It looks like someone took a screw driver right to the touch pad to pry it up. Theres probably 30 scratches around it. The touchpad itself also scratched. Just to add to it the touchpad is very loose like I can move the pad itself and it makes a loud clicking noise when you barely touch it. I called them again and told them that I will not send my laptop back to them because everytime i send it, it comes back worse. I want them to send the new parts to me and ill fix it, or I want a refund for the laptop. They asked me to send pictures and see if they can do anything, but they say they probably wont fix it cause I cant prove that the technican did that. I emailed them pictures and all the information.
Even if this works out I am never buying an asus product again. I dont care if they have good products its the customer service that makes the product and their customer service just ruined it.
Sorry had to rant.