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XPS m1710 Overheating in crysis (#m1004 error) - Page 2

post #21 of 45
12/12/07 at 5:36pm
R.m.a
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post #22 of 45
12/12/07 at 6:50pm
Quote:
Originally Posted by mfractal View Post
Ok guys, i just finished reassembling the note back...
I cleaned all the vents, removed all the dust, changed the thermal grease on the cpu and the gpu to AS5.
Guess what ?
NOTHING CHANGED!!
The temp reaches 102-105 and the machine reboots, (it's enough to run the 3d view of ATITools for 3-5 minutes for it to happen).
I am lost
How can i improve the situation ??
I would start out by calling Dell tech support to see what they can do. I'm going to do that myself soon.

In the meantime, all you can do is lower your game's graphics settings. If that still doesn't work, then I would turn on vertical sync since that will limit your maximum frames per second. These aren't acceptable solutions in my opinion, you should see what Dell can do for you.
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post #23 of 45
12/12/07 at 9:50pm
Thread Starter 
Just some updates...
I have downgraded to the dell driver 94.something ...
And the overheating stopped... WTF ??
When running ATITool before it was reaching 104c and the note would turn off, now with the dell driver it reaches the same temp and then the temp drops to around 86c, then it climbs up to 104 again, drops again and so on... Looks like there's a built in protection or something..
So what that means is that i can use only those drivers provided with DELL... That sux big time espesially provided that some ppl here on the forum can use any driver and even OVERCLOCK!!

Any ideas guys ?
I am desperate
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post #24 of 45
12/13/07 at 12:12am
If you are under warranty call Dell! If not run the Dell diognostic to make sure your fans are working proper.

Do you have some sort of fan utility program running? If so uninstall it revert back to the fan's running on the systems bios.

Also sometimes heatsinks can get really cloged with dust bunnies and they can melt the dust on to the heatsink itself sometimes you have to clean the heatsinks with alchol.

Are you overclocked? If so revert back to stock settings and see what happens.

Thats all I have sometimes the process of ilimination is the only option.

Best wishes
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post #25 of 45
12/13/07 at 3:11am
OK, so the heatsinks are clean, as in you saw them with your own two eyes? You're positive the fans are running at high speed? There is undeniably hot air coming out of the exhaust vents? The keyboard and bottom of the machine are HOT? If the machine is not physically hot, then there is some problem with the monitoring hardware. If the whole damn thing is hot as hell, fans blazing, and you still shut down, I will have to think some more.
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post #26 of 45
12/13/07 at 11:23am
Thread Starter 
Quote:
Originally Posted by TurbodTalon View Post
OK, so the heatsinks are clean, as in you saw them with your own two eyes? You're positive the fans are running at high speed? There is undeniably hot air coming out of the exhaust vents? The keyboard and bottom of the machine are HOT? If the machine is not physically hot, then there is some problem with the monitoring hardware. If the whole damn thing is hot as hell, fans blazing, and you still shut down, I will have to think some more.


Fans are full speed (around 4000rpm), the air from the left side of the laptop is moderate, the air from the right side is DAMN hot as well as the bottom of the laptop on the right side and the keyboard on the right.
I have removed all the dust from the heatsinks, changed the grease to AS5... all that is covered.

Like you said - you will have to think some more
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post #27 of 45
12/14/07 at 12:34am
Quote:
Originally Posted by mfractal View Post
Just some updates...
I have downgraded to the dell driver 94.something ...
And the overheating stopped... WTF ??
When running ATITool before it was reaching 104c and the note would turn off, now with the dell driver it reaches the same temp and then the temp drops to around 86c, then it climbs up to 104 again, drops again and so on... Looks like there's a built in protection or something..
So what that means is that i can use only those drivers provided with DELL... That sux big time espesially provided that some ppl here on the forum can use any driver and even OVERCLOCK!!

Any ideas guys ?
I am desperate
Same story for me. Dell drivers throttle the video card back, which means my framerate drops to poop for a time, but once it cools off it picks up again and the cycle repeats.

Non-dell drivers just let it rip until the machine automatically reboots because of the heat.

This sucks. I'm calling Dell tech support now to see what they will do for me.
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post #28 of 45
12/14/07 at 1:06am
This just boggles my mind. If the core is in contact with the heat sink, and the fans are blowing past the fins, this simply should not be happening. There has got to be some point in which the heat transfer process is being interrupted. Have either of you removed the little foamy pads from the heat sink? Have you both taken the GPU apart?
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post #29 of 45
12/14/07 at 2:09am
Thread Starter 
Quote:
Originally Posted by TurbodTalon View Post
This just boggles my mind. If the core is in contact with the heat sink, and the fans are blowing past the fins, this simply should not be happening. There has got to be some point in which the heat transfer process is being interrupted. Have either of you removed the little foamy pads from the heat sink? Have you both taken the GPU apart?
Yes, unscrewed the 4 outer screws, taken the whole thing out, and then unscrewed the inner four, sperated the heatsink from the GPU, removed the old pad from the heatsink and the GPU, until they both were shining, then applied a drop of AS5 and replaced the whole thing... olso spraying the dust out of the parts near the vents...

All i can think of is that it's a bad card..

Don't know, maybe it's worth a try to open it up again and repeat the process..
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post #30 of 45
12/14/07 at 5:49am
Quote:
Originally Posted by TurbodTalon View Post
This just boggles my mind. If the core is in contact with the heat sink, and the fans are blowing past the fins, this simply should not be happening. There has got to be some point in which the heat transfer process is being interrupted. Have either of you removed the little foamy pads from the heat sink? Have you both taken the GPU apart?
I haven't touched my video card. I'm running a fairly new one that was installed a couple of months ago. Keep in mind that my laptop only overheats on Source games. It's not a cooling problem since other games (CoD4 demo, Crysis demo, UT3 demo, STALKER, WoW, etc...) run without overheating.

I also talked to Dell about it. The tech told me that I should run the game on lower settings so it won't make my video card overheat, look through message boards on Source games for a fix, and ask Valve for support.

I'll remind everyone again that I'm running a 7800 GTX Go, so if your m1710 is overheating, your situation is different.
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post #31 of 45
12/14/07 at 10:47am
Mfractal, it might be worth repeating the process. At the very least you'll be able to see if your last application of AS5 was on the mark. About those foam pads, I'm not talking about the core, I'm talking about the four other foam pads. There wasn't a foam pad on your core was there? I know it's kind of a shitty process, but it may be worth it to try things one more time before throwing in the towel.
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post #32 of 45
12/14/07 at 11:24am
Quote:
Originally Posted by mfractal View Post
then applied a drop of AS5
You did spread it out over the core right, making sure to have an even layer over the whole thing? You didn't literally just "put a drop on there" and put the heatsink back on did you?

Quote:
Originally Posted by mfractal View Post
All i can think of is that it's a bad card..
If you did properly put on the AS5 as I noted above, then it is a very real possibility of it being a dead card. I would get on the Dell tech support chat thing and have them ship you a new card. I always found the online chat easier to use than actually calling them up
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post #33 of 45
12/14/07 at 11:35am
Thread Starter 
Quote:
Originally Posted by TurbodTalon View Post
Mfractal, it might be worth repeating the process. At the very least you'll be able to see if your last application of AS5 was on the mark. About those foam pads, I'm not talking about the core, I'm talking about the four other foam pads. There wasn't a foam pad on your core was there? I know it's kind of a shitty process, but it may be worth it to try things one more time before throwing in the towel.
What 4 other foam pads ?
I havn't seen any other foam pads... There was a thermal sticker (not paste) between the the core and the heatsink.


Quote:
Originally Posted by ghost_recon88 View Post
You did spread it out over the core right, making sure to have an even layer over the whole thing? You didn't literally just "put a drop on there" and put the heatsink back on did you?



If you did properly put on the AS5 as I noted above, then it is a very real possibility of it being a dead card. I would get on the Dell tech support chat thing and have them ship you a new card. I always found the online chat easier to use than actually calling them up

I did spread it, i am 99 percent sure that this is not the issue.
But i think i still will open it up again, just to make sure.


As for dell's warranty - i am supposed to still have it, the problem is i bought the note off ebay and didn't transfer the ownership to myself.. Now i am trying to transfer the ownership and it's not that easy.
Also, i am in brazil, so i dell usa will not support me and dell brazil don't sell xps laptops...
Looks like i am kind of F****
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post #34 of 45
12/14/07 at 12:25pm
Quote:
Originally Posted by mfractal View Post
What 4 other foam pads ?
They would be the layer in between the RAM chips and heatsink.
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post #35 of 45
12/14/07 at 12:32pm
Thread Starter 
Quote:
Originally Posted by ghost_recon88 View Post
They would be the layer in between the RAM chips and heatsink.
Hmm.. i do not remeber seeing them.
But i sure didn't touch anything else except the core thermal grease.
Should i have done something with them ? replace them with as5 as well ?
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post #36 of 45
12/14/07 at 1:06pm
Quote:
Originally Posted by mfractal View Post
Hmm.. i do not remeber seeing them.
But i sure didn't touch anything else except the core thermal grease.
Should i have done something with them ? replace them with as5 as well ?
No you don't want to replace them with AS5. If you do so, the heatsink won't make contact with the RAM chips, cause those thermal pads that are supposed to be on there are a little bit thicker.
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post #37 of 45
12/14/07 at 1:18pm
Thread Starter 
Damn, i don't remember any thermal pads.. Maybe that's my problem, that they are not there ? Cause i took apart the Heatsink and cleaned it, there was NOTHING on it. Maybe all the pads stayed on the memory, but i didn't pay attention to that.
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post #38 of 45
12/14/07 at 1:22pm
Double check it. If there are no thermal pads on your RAM, that would def be the cause of your overheating problems.
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post #39 of 45
12/14/07 at 5:12pm
with the old drivers, what's your peak temperature while gaming?

throttling temperature is a BIOS feature, not a driver feature. or maybe I'm wrong and the drivers read it from the GPU's BIOS?
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post #40 of 45
12/14/07 at 5:29pm
Thread Starter 
Quote:
Originally Posted by dgcaste View Post
with the old drivers, what's your peak temperature while gaming?
It's the same, it reaches around 100c, then underclocks to 300/200 for a second - the temp falls to around 85, then the clock goes back to normal - the temp climbs and so on....


Quote:
Originally Posted by dgcaste View Post
throttling temperature is a BIOS feature, not a driver feature. or maybe I'm wrong and the drivers read it from the GPU's BIOS?
It is the driver feature as with the 169.xx drivers the machine just shuts down - that's the bios feature i guess.. with older drivers the card gets underclocked for couple of seconds.
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