Originally Posted by dave-p
boy you really had have bad luck with that laptop Veazer
Sis you flog that dud Video card on ebay ?
I wish I could. After I gave the seller bad feedback he opted to just keep the card. I guess he knew that ebay and paypal would not protect me since it was after the allowed time period for dispute resolution.
I'm really appalled that ebay can have plenty of evidence to show that a sellers is acting fraudulently but refuse to act because it happened after 60 days beyond the sale. All communication with the seller was done using their messaging system and it shows that he is now in possession of the card.
It costs me nearly $400 to send that dead card on a vacation around the world, and in the end I don't even have the dead card. Thankfully, I'm making a whopping $6/hour teaching english in a foreign country so I can quickly cover my losses...
Originally Posted by DellCA
This is Richard from the Dell Online Community Outreach group. I regret to read that your e1705's video is no longer functioning. I am however curious as to what was the initial problem with the computer, which prompt you to solicit the repair at this computer shop.
It is unusual for the graphics card to stay on. If it is on then it is because the video card is telling the motherboard bios it needs cooling. It is obvious the repair attempt was unsuccessful, and may have even created more problems.
How do you equate this 3rd party botched repair as a reflection of Dell's quality?
Dell Online Community
The initial problem was that the 7800 go card died almost completely. I could get a very garbled display, sometimes, after many attempts of restarting. I initially reported it in this thread here
The unit was out of warranty and I am overseas. Dell prices are quite high for replacement parts, and dell prices for out of warranty service are high as well, not to mention the challenge of actually getting the machine to a Dell technician.
I ordered a replacement video card from ebay and that arrived with a broken connector, and ultimately the seller refused a refund and kept the returned product! The shop attempted to repair the 7800 go and got it 90% there but it just wasn't stable and they charged me only 25% because of this. I say they only got it 90% there because the screen was occasionally flickering strangely. The technician took this as a bad sign and warned that the card would likely die again, which it has. It was hardly a botched job, they got the system working again I consider the fan problem, if caused by them, to be an oversight. Given the relatively brief time period that Dell used the 7800 Go, and the heat problems that many had with them, I think you'll agree that it was not one of the best components used by Dell.
I have had other quality issues with the machine:
- my gorgeous, and expensive, UWXGA screen developed a strange dark yellow rectangle that covers a 4" x 6" area of the screen, looking like a strange soft shadow.
- The internal speakers developed a bad rattle and I need to use headphones or external speakers.
- The left key on the trackpad is dead and requires me to use an external mouse
- The paint started wearing off after just a few weeks of use
Keep in mind that this is a machine that was absolutely babied
. It sits on my desk with a cover when not in use and rarely get's moved around unless I'm changing countries. I take very good care of my equipment. Unfortunately, in the end I have over $2500 in a dead machine that saw less than 18 months of light use.
Richard, if you'd like to change a customer with a very poor Dell experience into a happy customer again, then by all means PM me and we can start discussing my options. I'd love to think that this nightmare could ultimately have a happy ending. If this was handled by Dell in a positive manner I would change my opinion greatly and be happy to let others know about your actions and commitment to customers.
If, on the other hand, you're here to defend Dells image by shooting me down for hiring a notebook repair shop then I'm not interested, I've had enough salt on my wounds already. Sorry if that comes across rudely, but this experience has not been good for me.