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E1705 7900GS swapped 3 times.....

post #1 of 38
12/11/07 at 1:07am
Thread Starter 
They say 3 x is a charm.....in last month my 7900GS burned out 3 times....
No OC, stock....Mechanic came by to repair it.
Now Dell is going to replace my system, but the 1705 is not sold anymore....
What do you guys think Dell will replace my system with?

Thanks for response...

RickyB
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post #2 of 38
12/11/07 at 1:23am
You must demand an M1710 with at least an equivalent GPU. The 1720 is a rip off. As the consumer you don't deserve anything less. How many hours of down time do you think you've had?
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post #3 of 38
12/11/07 at 2:59am
^ +1

If they say they'll give you a 1720, tell them you what you paid for is vastly superior to the [crap] 1720, and that the machine they give you isn't worth your money. Make sure they realize that you paid for a performance machine (well, relatively, I guess), and you're basically getting an entry-level notebook. The customer will always prevail.
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post #4 of 38
12/11/07 at 3:11pm
they will probably give you a inspiron 1720/vostro 1700. i lovw my vostro and it performs beastly but if you wanna get some more out of them, demand a 1710
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post #5 of 38
12/11/07 at 5:03pm
I say demand a M1710 as well

Vostro does not really compare with it's poor GPU
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post #6 of 38
12/11/07 at 8:14pm
I wish Dell would quit low-balling everyone. On the other hand, there are a few success stories where the customer got WAY more than they should have. While you're at it, try to get a T7600G out of them. He he.
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post #7 of 38
12/16/07 at 8:15am
Thread Starter 
Thanks for the feedback everyone...
Here's what Dell offered me...like most of u said it's an 1720!^%#%@*$
I complained about no DVI and weak VGA card....so they gave me another offer....guess what...... M90 with Quadro VGA.....that really pissed me off...
I spent talking at least 10 hours on the phone and numerous emails... and I did not agree on the M90.
I stated I NEED DVI and I NEED proper VGA card....BUT NEVER THE 7900GS again as it burned 3 times....so I told them that the only reasonable swap machine is a M1710 with the 7950GTX card....
I also told em this machine is the only 1 I am considering....


I am getting a phone call tomorrow morning to find out what the supervisor thinks about it...the sales rep asked for the M1710.... but said his boss needs to approve.
He said it has to be approved by headquarters so I guess he really did make me an offer for the 1710 and sent it to dep. supervisor for approval...


Let's hope for the best...

Do u guys think I will get a new machine or will they send me refurbished/used notebook?

Sorry for language/spelling, I'm from Holland...;-)
Thanks in advance for replies!


Rickybronco


-EDIT-...
I guess I have had 1 week of downtime each time the 7900 exploded....so 3 weeks + the last week trying to get replacement + numerous phone calls and emails... I guess I will add that to my plea. They should get me a pimped M1710 at the very least!;-)
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post #8 of 38
12/16/07 at 3:58pm
Daaaang, that's nice. Good job.

My 7900GS in one of my E1705s has failed twice so far (stock). I'm almost hoping it fails again, so I can get an M1710 or something...
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post #9 of 38
12/16/07 at 4:50pm
The M90 was a fair offer, depending on which Quadro they offered you, and it has a DVI port, regardless of which video card you get. Replacing an E1705 with an M1710 is already an upgrade, demanding a 7950GTX to replace your 7900GS is pretty ridiculous. The reason they have tech support that's that cautious about giving away stuff is because people are constantly making demands like this, but to each his own I guess.
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post #10 of 38
12/16/07 at 5:56pm
Then again, if they could make the damn video cards no fail so much....
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post #11 of 38
12/16/07 at 6:04pm
the m90 is a very good deal cuz the fx1500 is the same as 7900gs 100% and the fx2500 is the same as 7900gtx
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post #12 of 38
12/16/07 at 6:27pm
Quote:
Originally Posted by Zuofu View Post
Then again, if they could make the damn video cards no fail so much....
This is one isolated case. If you think one isolated case matters, then take a look at my situation: I've been running my 7900 GS for a year and a half now without any problems at all. For a long period of time, I had it flashed to the 7900 GTX bios running 625/800 clocks. After the unlocked bioses came out, I've flashed several times between the 7900 GS 1V bios, running 425/800, and the 7900 GTX bios, running 625/800. I haven't had a single problem, and have never needed any replacements.

Three failures in a month means it was most likely a faulty component elsewhere in the system, probably a faulty component on the motherboard. With any other company, people are happy with a replacement, and the problem would've been fixed with simply a new E1705 with the same specs. But Dell has a history of being nice to consumers, and now people expect things like free upgrades.

diefool: If they offered a 7xxx series Quadro (1500, 2500, 3500) then it would've been an excellent deal, but it's possible they offered an 8xxx series Quadro, which would've been a downgrade.
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post #13 of 38
12/16/07 at 6:29pm
Well, that's a fair point to say that their overall failure is probably not horrible. However, if you are unlucky enough to have a system where things keep breaking, it's probably just as well to expect that you get compensated by a free upgrade.
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post #14 of 38
12/16/07 at 6:29pm
Quote:
Originally Posted by diefool View Post
the m90 is a very good deal cuz the fx1500 is the same as 7900gs 100% and the fx2500 is the same as 7900gtx


I think the M90 is a fair replacement - and it looks a tad nicer to boot!!!
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post #15 of 38
12/16/07 at 6:42pm
Zuofu: if you are unlucky enough to have to go through something like this, you're exactly that: unlucky. It's not Dell's fault, it's just realistic that out of the millions of parts manufactured for Dell's laptops, a few might go bad. Upgrades are in no way what are to be expected.

Half a year ago, during the last month of the semester, my laptop completely stopped booting. I had three service calls from a tech (a pain in the ass to schedule around classes), who replaced my RAM, CPU, and motherboard on multiple occasions, none of which solved the problem. With Ricky, at least he had some time to use it between repairs. I had to return my laptop to Dell for a week for them to repair it at a service depot. I was forced to bum off my roommate's desktop in the meantime, and studying for finals was pretty inconvenient at times. I got my laptop back, over winter break, and it turned out to be some obscure issue with the casing of the laptop.

What's the point of that story? Dell didn't owe me a new laptop or an upgrade, they did exactly what they were obligated to do: fix my laptop, and they did it pretty well. Ricky seems to think (probably due to the Dell-owes-me-the-world attitude on these forums) that because he was inconvenienced for a month, Dell owes him a laptop worth several hundred dollars more than he paid for.
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post #16 of 38
12/16/07 at 7:12pm
Quote:
Originally Posted by stigmata View Post
The M90 was a fair offer, depending on which Quadro they offered you, and it has a DVI port, regardless of which video card you get. Replacing an E1705 with an M1710 is already an upgrade, demanding a 7950GTX to replace your 7900GS is pretty ridiculous. The reason they have tech support that's that cautious about giving away stuff is because people are constantly making demands like this, but to each his own I guess.
Rarely do I agree with the company here, but the M90 was a fair offer 100%.

The FX GPU's (1500-2500-3500) are all very much reasonable as a replacement.

I know you're mad, but really you've only had 3 weeks of major downtime which I know is not good, but it's not something deserving of an end of the world break down.
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post #17 of 38
12/16/07 at 8:16pm
Yeah, for sure an M90 is reasonable, it has some perks over the 9400 too (3 button trackpad, smartcard)
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post #18 of 38
12/16/07 at 10:21pm
@Stigmata - Dude, chill. I mean, I agree that ricky is kinda cheating Dell (that M90 is pretty equivalent), but I don't think it really affects you. No need to get your panties in a bunch...

On the flip side, he could argue that the Quadro is a "business" card, not for gaming purposes; Dell doesn't after all know that you know otherwise...
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post #19 of 38
12/16/07 at 11:38pm
what stigmata is trying to just say here, is that while maintaining morality and honestly, lets get the best possible option for the situation. That would've been the M90.
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post #20 of 38
12/17/07 at 12:00am
True. I wouldn't subscribe to the delusion that weaseling that M1710 out of Dell is morally correct... But you know you'd love one.
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