While this is not typical ... I purchased my scratch and dent M1330 through Dell's outlet. And within 3 weeks I was able to get a new rear LCD plastic (the bottom left hinge was cracked) and replace the black power strip (it was scratched and has some marks on it.) -- the power strip wouldn't sit flush after I added my Bluetooth chip and kept coming lose, it really seemed kinda cheap.
Dell did fix the cosmetic things of this scratch and dent, but I wouldn't garauntee them to do it. I would just spend the extra money and get a refurbished on with the warranty or hell -- just buy a new one.
Like you, I did buy the Extended Warranty and complete care to go along with it. There is still a very very slight ding in the metal palm rest of the M1330 which was like that when I purchased it - I'm not going to bother them with that. You can only see it in the correct light.
I may be able to fix it myself since it is metal, but I may have to buy a new part -- and to be completely honest - I've taking this laptop apart before, and it's not fun. It's a beautiful computer - but taking it apart and putting it all back together is a major PITA.
Again, sometimes you're luck the S&D models don't have all that much of an imperfection with them and you save some cash. I fixed the only areas that really drove me nuts on the laptop, while there is still one minimal area -- I'm very happy with my lappy.