Hi all,
For the past month or so, my M170 has been overheating, oftentimes reaching temps of over 100 degreess which causes the video card to throttle down to about half speed after 2-3 minutes. Well, today I finally decided to contact Dell to see if they could help me solve the problem. They took me through the usual steps such as updating video drivers, running Dell diagnostics, etc. Anyway, after working through the troubleshooting process and not finding a solution, the tech support told me to lower the hardware acceleration in the display settings. I asked him if this would simply be the same as throttling the card down myself. He admitted it would be so I told him that was not a satisfactory solution since the throttling of the card was what I was trying to avoid in the first place. I then asked him if it was possible to receive a replacement video card but he said that since the Dell Diagnostics came back fine, and the computer was not experiencing any crashes, he could not offer me that option. So we basically left it at that, and he apologized for not being able to offer an adequate solution.
However, I am kinda disappointed in how the whole thing turned out. My computer is not working properly, and Dell is not able to fix it. What should I do now?
For the past month or so, my M170 has been overheating, oftentimes reaching temps of over 100 degreess which causes the video card to throttle down to about half speed after 2-3 minutes. Well, today I finally decided to contact Dell to see if they could help me solve the problem. They took me through the usual steps such as updating video drivers, running Dell diagnostics, etc. Anyway, after working through the troubleshooting process and not finding a solution, the tech support told me to lower the hardware acceleration in the display settings. I asked him if this would simply be the same as throttling the card down myself. He admitted it would be so I told him that was not a satisfactory solution since the throttling of the card was what I was trying to avoid in the first place. I then asked him if it was possible to receive a replacement video card but he said that since the Dell Diagnostics came back fine, and the computer was not experiencing any crashes, he could not offer me that option. So we basically left it at that, and he apologized for not being able to offer an adequate solution.
However, I am kinda disappointed in how the whole thing turned out. My computer is not working properly, and Dell is not able to fix it. What should I do now?
)
