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Sound Issues

post #1 of 18
1/9/08 at 2:28pm
Thread Starter 
I have a Dell XPS M170
SPECS:
Intel Pentium M Centrino 760 2.0Ghz Processor
1Gb 533Mhz Ram
nVidia geForce Go 6800 Ultra
17" WUXGA Tru-Life Liquid Crystal Display
Microsoft Windows XP Media Center 2005 SP2
SigmaTel C-Major Intergrated Audio

The problem is sound been very gargly and sometimes direct music audio fails. I don't won't to buy a sound card.

1. Any drivers you use ?
2. Any tweaks you would recommend ?
3. Can cleaning the connectors fix it ?

Sorry, i really don't know how to explain this better.
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post #2 of 18
1/9/08 at 4:11pm

Dell: Sound issues

Hello,

This is Richard from the Dell Online Community Outreach group. I was curious, is the audio quality poor with all media? This would include a basic compact disc music cd, MP3 file, streaming audio from the internet. Is there any difference at all?

Also, there is no audio card as it is part of the motherboard.

Regards,

Richard B
Dell Online Community Outreach
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post #3 of 18
1/9/08 at 4:38pm
Thread Starter 
It's an intergrated audio controller. And yes every thing has poor playback (Gaming is probably the worst though) ...
It play's fine but it hits certain spots where it gargle's and then i lose my sound all together. And then it comes back after awhile. It's a SigmaTel C-Major....

Thanks for helping
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post #4 of 18
1/9/08 at 9:27pm
Thread Starter 
I tried uninstalling the audio device and it helped for one night and i'm back again with the gargling and hissing
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post #5 of 18
1/9/08 at 11:40pm
Thread Starter 

695 Days of Complete Care !!!!!!!!!!!

I bought this laptop used and I just figured out it got 695 days of Complete Care left !!!! Will that repair this laptop ? (Dead pixels & Sound)

P.S. I already transfered the services
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post #6 of 18
1/10/08 at 1:09am
Quote:
Originally Posted by nonya24 View Post
I bought this laptop used and I just figured out it got 695 days of Complete Care left !!!! Will that repair this laptop ? (Dead pixels & Sound)

P.S. I already transfered the services
Certainly will!

Call it in ASAP and get that bad boy fixed up hell, if they don't have XPS2 motherboards lying around they may just have to replace it with an M1730
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post #7 of 18
1/10/08 at 1:35am
Yes, sounds like the audio jack is borked. Unfortunately, you will most likely have to settle for a new dell laptop.
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post #8 of 18
1/10/08 at 6:21pm
Thread Starter 
So they will fix it !!! I'm glad i bought this for $399 !!!
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post #9 of 18
1/10/08 at 6:22pm
Thread Starter 
Quote:
Originally Posted by pdonket View Post
Certainly will!

Call it in ASAP and get that bad boy fixed up hell, if they don't have XPS2 motherboards lying around they may just have to replace it with an M1730
It will probably be a M1710 though....
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post #10 of 18
1/10/08 at 6:33pm
Quote:
Originally Posted by nonya24 View Post
It will probably be a M1710 though....
You can private message me and I will tell what it will be.

Regards,

Richard B
Dell Online Community Outreach
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post #11 of 18
1/10/08 at 6:48pm
Thread Starter 
So 100% Complete care will give me a new motherboard ?
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post #12 of 18
1/10/08 at 7:13pm
Quote:
Originally Posted by nonya24 View Post
So 100% Complete care will give me a new motherboard ?
I would think it will be more than just a motherboard, but at the least...yes, a motherboard. The M1710's are barely left around right now, if they find one you'll get that. If not, the M1730. Either way you paid $399 for a $2000+ system
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post #13 of 18
1/10/08 at 7:20pm
Thread Starter 
Why would they give me a new one ?
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post #14 of 18
1/10/08 at 7:41pm
Quote:
Originally Posted by nonya24 View Post
Why would they give me a new one ?
Because the XPS 2 by now has become so old that the M170 motherboards are probably not just lying around any longer, but rather out of stock. Without any replacement parts they have to upgrade you being that your computer is not equally replaceable any longer
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post #15 of 18
1/10/08 at 8:42pm
Thread Starter 
A Dell Tech is coming to replace the motherboard !!!!
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post #16 of 18
1/10/08 at 8:46pm
Thread Starter 
There's a leakage all over the motherboard...
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post #17 of 18
1/10/08 at 9:56pm
Quote:
Originally Posted by nonya24 View Post
A Dell Tech is coming to replace the motherboard !!!!
Wow, quite shocked that they still had 'em!

Quote:
Originally Posted by nonya24 View Post
There's a leakage all over the motherboard...
hmm that may mean other things are a bit screwed too
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post #18 of 18
1/11/08 at 12:39am
Thread Starter 
I went thru the live chat so it's not 100% that they do have it.
That was some good support thought !!!
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