Update ... well, I am OUT OF THE PHASE game 
.
Got a notice today that Aienware had refunded my credit card ... so guess I really was back to Phase 1. So, I called my "Roswell" rep ... all he could tell was that the order had been cancelled and funds returned to me, because "Billing is in an entirely different location" so he knew nothing else. To be fair, he did offer to get things going again for me, but I said "No thanks, let me think about it."
There are any number of things that could have happened ... My issue is that I did not receive any phone calls or emails from Alienware regarding a problem, my AMEX had already been charged and (in fact) I'd already paid the full amount on my AMEX account as part of my regular payment schedule.
I will just wait it out a bit, and check out the upcoming reviews. My replacement desktop build is progressing quicker than I had initially planned, so waiting is not a hardship.
And, finally - the gentleman I talked to urged me to send my comments into their feedback line to help make sure they can get this type of thing fixed. My note to Alienware ... they must fix the problems with lack of communication between billing and sales. The irony, of course, is that I have told many people to be patient in dealing with the Alienware billing issues. At this point, this is just one more thing I don't need to deal with. I will still get my Alienware sooper dooper notebook, but I'm going to wait and cool off a bit (that'll show 'em
)
.Got a notice today that Aienware had refunded my credit card ... so guess I really was back to Phase 1. So, I called my "Roswell" rep ... all he could tell was that the order had been cancelled and funds returned to me, because "Billing is in an entirely different location" so he knew nothing else. To be fair, he did offer to get things going again for me, but I said "No thanks, let me think about it."
There are any number of things that could have happened ... My issue is that I did not receive any phone calls or emails from Alienware regarding a problem, my AMEX had already been charged and (in fact) I'd already paid the full amount on my AMEX account as part of my regular payment schedule.
I will just wait it out a bit, and check out the upcoming reviews. My replacement desktop build is progressing quicker than I had initially planned, so waiting is not a hardship.
And, finally - the gentleman I talked to urged me to send my comments into their feedback line to help make sure they can get this type of thing fixed. My note to Alienware ... they must fix the problems with lack of communication between billing and sales. The irony, of course, is that I have told many people to be patient in dealing with the Alienware billing issues. At this point, this is just one more thing I don't need to deal with. I will still get my Alienware sooper dooper notebook, but I'm going to wait and cool off a bit (that'll show 'em
)
