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System getting replaced - Page 4

post #61 of 123
1/29/08 at 11:20pm
Quote:
Originally Posted by pdonket View Post
Hmm that's odd, I do remember that there may be an option in BIOS that needs changing before it would be recognized fully



Very true that's REALLY kick ass. What an awesome freebie
Yeah I know, I cant wait till its installed. They need to ship it already lol.
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post #62 of 123
1/29/08 at 11:49pm
Yeah I got screwed. I was in the same place. Asked for DVI and I got a 1720. Called dell back like 10 times. Said it was not possible to get an xps from an inspiron. I gave up. This was about 2 months worth of calls too.
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post #63 of 123
1/30/08 at 12:37am
Quote:
Originally Posted by cobra302 View Post
well, after all my troubles recently with dell, they have told me that i will be getting a system replacement. now comes the fun part as others have already dealt with. what will i be replaced with. i made sure to tell them i needed the dvi port, as well as the need for windows xp. they said 5 to 7 days before i find out what i'm getting. heres hoping for the best!
How in the hell are you getting a new one i'm having so many issues with this thing i'm going CRAZY!!! And i'm sending it in AGAIN!!!
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post #64 of 123
1/30/08 at 1:46am
Quote:
Originally Posted by nonya24 View Post
How in the hell are you getting a new one i'm having so many issues with this thing i'm going CRAZY!!! And i'm sending it in AGAIN!!!
Just tell them you are tired of having them "fix" the problem to no avail and would like a new system. I believe you have the M170 so they dont make it anymore so they will give you a "free upgrade" as they call it. So you should get the M1730.
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post #65 of 123
1/30/08 at 3:35pm
@ McFly

Was the rep you talked to in the US or India? If in the US how did you get in contact with him. I can't get anyone other than some jerk from India... and they all seem to be that way.
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post #66 of 123
1/30/08 at 3:56pm
Quote:
Originally Posted by BuZZfgo View Post
@ McFly

Was the rep you talked to in the US or India? If in the US how did you get in contact with him. I can't get anyone other than some jerk from India... and they all seem to be that way.
What kind of support do you have? At home or Complete care?


Also what department? Home, small business, etc?

From what I understand, home users will get support from india UNLESS you have XPS and small business. Though this is a maybe, i'm not completely sure.
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post #67 of 123
1/30/08 at 4:26pm
I went to a Spanish Dell Support Site and I did'nt know it. I was cussing at the Mexican so bad because he could'nt speak English. LOL!
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post #68 of 123
1/30/08 at 4:34pm
It starts from india, but if there's no resolution made, and customer escalates the issue, it goes to resolution people in the US.
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post #69 of 123
1/30/08 at 4:37pm
Quote:
Originally Posted by ACHlLLES View Post
It starts from india, but if there's no resolution made, and customer escalates the issue, it goes to resolution people in the US.
thats interesting, my xps was purchased under my Small business account and in the 3 times i've spoken to dell support in the past year I always got someone here in the states, but things may change *crosses fingers*
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post #70 of 123
1/30/08 at 4:46pm
Thread Starter 
oh the problems i'm now having with this new xps! i soooo dont want it to, as i really like the config, and the computer is growing on me! although at this size i dont have much choice! lol. i left it on overnight, nothing running except a download, woke up this afternoon to "windows has recovered from an unexpected shutdown" second one in one day! now back to customer support. dang the luck.
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post #71 of 123
1/30/08 at 4:51pm
Quote:
Originally Posted by rarenomad View Post
What kind of support do you have? At home or Complete care?


Also what department? Home, small business, etc?

From what I understand, home users will get support from india UNLESS you have XPS and small business. Though this is a maybe, i'm not completely sure.

I have at home. Thats what comes with a new laptop I think. I bought it through work and it's a big company. But I have never talked to anyone in the U.S.

India support is iffy at best, but they set me up to get my system exchanged. Only I have no idea of any info after that. I keep talking to them making sure they know I need a DVI port and all they say is I'll make a note but they can't change anything until the new laptop goes into the being built segment. There were real fast with the video card and motherboard replacement though.
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post #72 of 123
1/30/08 at 4:52pm
Quote:
Originally Posted by cobra302 View Post
oh the problems i'm now having with this new xps! i soooo dont want it to, as i really like the config, and the computer is growing on me! although at this size i dont have much choice! lol. i left it on overnight, nothing running except a download, woke up this afternoon to "windows has recovered from an unexpected shutdown" second one in one day! now back to customer support. dang the luck.

the 1730??? Change your sig
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post #73 of 123
1/30/08 at 4:52pm
Quote:
Originally Posted by cobra302 View Post
oh the problems i'm now having with this new xps! i soooo dont want it to, as i really like the config, and the computer is growing on me! although at this size i dont have much choice! lol. i left it on overnight, nothing running except a download, woke up this afternoon to "windows has recovered from an unexpected shutdown" second one in one day! now back to customer support. dang the luck.
I always fresh install whenever I get a dell laptop. Give it a try.
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post #74 of 123
1/30/08 at 4:54pm
Quote:
Originally Posted by rarenomad View Post
thats interesting, my xps was purchased under my Small business account and in the 3 times i've spoken to dell support in the past year I always got someone here in the states, but things may change *crosses fingers*
I was saying for those who got the crappy warranty.

Bussiness warranty is usually US based, especially if it's Gold support.

Gold is much better than home/xps support.
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post #75 of 123
1/30/08 at 5:02pm
One more thing for all the guys that got a 1730 exchange.... Are you sure it's not a refurb.. there are a ton of them in the outlet.
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post #76 of 123
1/30/08 at 5:19pm
Quote:
Originally Posted by BuZZfgo View Post
@ McFly

Was the rep you talked to in the US or India? If in the US how did you get in contact with him. I can't get anyone other than some jerk from India... and they all seem to be that way.
The company I work for is a Dell solution provider. So back before they told me what system I was gonna get I emailed our contact to see if he could get me an update. He assigned my case number to some Consumer solution specialist who called me right away. After I got my system he said I could contact him for the next 30 days with any issues I have. So since I have his 1800 and direct number and email its easy for me to have things taken care of. I got really lucky.
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post #77 of 123
1/30/08 at 5:29pm
Thread Starter 
mine is a refurb. but an xps none the less! lol
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post #78 of 123
1/30/08 at 5:37pm
McFly how did you convince dell to give you sli 88's?
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post #79 of 123
1/30/08 at 5:58pm
Thread Starter 
well, i'm performing a factory image restore now, followed by a hardware check! o happy day! lol, i had to drag out an old laptop bag i had just to get this beast to fit! my swiss army backpack will not protect this monster!
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post #80 of 123
1/30/08 at 6:21pm
Quote:
Originally Posted by BuZZfgo View Post
One more thing for all the guys that got a 1730 exchange.... Are you sure it's not a refurb.. there are a ton of them in the outlet.
99% of system replacements are refurbished. They are almost never making a new laptop for a customer replacement.
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