BIOS fix for black screen
I know it's a bit late for this particular discussion but, for anyone considering the 5420 or having the black screen problems, I'll submit anyway. I recently purchased one of these and think that it's a great machine. After looking at *many* threads on this, it appears the fix is a BIOS update (to 1.16 I belive). Mine came with it and I've not experienced ANY issues whatsoever.
To add a bit more, I've removed some of the bloatware (not too much there really) but found that the Norton Internet Security app was dogging things down quite a bit. I replaced it with AVG and have the latest upgrades from MS including SP1 for Vista. Smooth sailing!
Originally Posted by Abbiegayle
Just a heads up...I have the Acer Extensa 5420 - purchased 4 weeks ago - and it has a serious problem with the screen going black and you have to manually (hard) shut it down and then turn it back on. I've actually been on it for a couple of hours now and it hasn't happened, but it can happen any time. I've had to hard boot it at least 7 times in the last week. Rumor has it it could be a bad chip in the motherboard. I got mine at Best Buy along with a 3 yr service contract and will be taking mine in to see if they can resolve this problem. I LOVE this laptop except for this one issue.