you cant just ask for a new one. what you have to say is that your laptop has been "fixed" numerous times before and the problems still exist. therefore you would like an exchange. they dont make ur model anymore so they will have to give you a different one and the only 17" xps systems they have at this time is the M1730. Its all about how you word it. I found that out after about 7 calls to dell myself.
post #41 of 95
1/30/08 at 4:36am