Dell is jerking my chain!!!

So I bought my E1705 in July of 2007

it arrived DOA because of a bad video card, they sent me another one and since then this is the list of problems I have had:

Replaced motherboard
Replaced Touch pad
Replaced Keyboard
Replaced motherboard AGAIN
Replaced power adapter
Replaced motherboard THIRD TIME
Replaced power adapter AGAIN!

SO the rep I always talk to finally decided to help me out and order me a new computer.

I was very sure to let him know many times over that I can NOT accept the flimsy E1720 because of the piss poor video card.

SO I was assured that it wouldn't happen.. alas I login to dell my account today to find that it has a new order for a POS $1,110 E1720!!

Not only do I use a 52" plasma that ONLY has a dvi port, but I also will not stand for the worthless 8600M when I play css and quake 3!

So I talked to one rep, and then another, and then customer care, and then tech support who referred me BACK to costumer care who then transfered me to a BUSY LINE, when I called back I was transfered a third time. Every single person said something different but NOBODY could cancel the order and get me a decent system! So The call escalated and escalated to the point of reaching a senior supervisor. But they are all booked so I have a time slot to receive a call from him tomorrow. I have already been told no by five people, including a supervisor and the "policy department"......

What do you say my chances are of getting at LEAST another E1705, or ANYTHING with a dvi port and a decent video card?? Hell I would take a working 9300 before I would take the shitty E1720.....

I hear stories on here every two days about people being upgraded to the M1730 with SLI and raid and BLAH BLAH when I can't even get the same computer I paid for!!!

P.S the system is labeled as "in production" with an Est. Ship Date:2/11/2008

Sub-Total $1121


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I think a BBB complaint is really pushing it!! I am trying to be polite about it because threatening a huge corporation doesn't really scare them... But If they don't help me tomorrow should I cancel the order so that it doesn't get shipped and I can have more leverage? Once they ship me the 1720, I am kind of screwed.

Oh they understand I badgered the hell out of them about it! Calmly and politely that is :-)

has anyone else had to work this hard? I was in chats and on the phone from 10:00 AM to 4:00PM SOLID trying to get this done!!

Oh really?? So I shouldn't be super discouraged after day of getting nowhere?

What are you trying to say with the "hope you enjoy your 1720"

so are you saying that if nothing gets done tomorrow with the phone call, that I should TELL them I am making a BBB complaint, or just do it and they will contact me automatically?

I really appreciate the help guys. I am going to take everyones advice into consideration and try to figure things out tomorrow.