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Dell is jerking my chain!!! - Page 9

post #161 of 282
2/11/08 at 7:04pm
Yeah, that's always been the story with Dell and always will be:

Being so big, they can offer the newest technology at low prices, but if something ever goes wrong (and it does... what would you expect with new technology at discount?), then be prepared for many, long, headaches in tech support. For many people, however, the risks aren't as big as the gains. But I will never buy Dell again...
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post #162 of 282
2/11/08 at 7:46pm
Yeah it seems to vary. Many people have great luck and every system they buy is reliable, some have terrible luck and terrible support experiences.

Now that Dell chat is around, I must say that it really reeled me in.
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post #163 of 282
2/11/08 at 8:18pm
What type of warranty did you have

Complete Care ?

Buisness - or Home ?

I find with my Buisness next day support they jump through hoops for me

Complete Care helps with Home

But XPS Support was always Top Notch and USA/Canada based Support
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post #164 of 282
2/11/08 at 8:21pm
Why cant they just give a simple answer and not make you wait days for it. I find that to be so stupid. They waste time and money by making us call in 6million times to find out what is going on, if they just told us from the beginning it would save time and money.
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post #165 of 282
2/11/08 at 9:15pm
Thread Starter 
There is a LOT of ways this could have been handled better.

I am not sending them any of the computers back until I get everything straight, so I will have three computers in my possession.


I just know that rep that called me is now just blowing me off, everything he did before resulted in instant changes on the my account site, now he says "let me see what I can do" and hours later I get nothing, now he has gone home for the day.
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post #166 of 282
2/11/08 at 9:18pm
wow that sucks.
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post #167 of 282
2/11/08 at 11:55pm
Lets just try to simmer down a little bit, you can only do what you can do and totally stressing out over this isn't worth it. You've come as far as you can get and all you can do now is wait and hope. I know it isn't the easiest solution but really, it's just useless to fall apart over this.
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post #168 of 282
2/12/08 at 12:08am
lol if it makes you feel any better, that 1710 is what i wanted! lol only with a 7950 in it!
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post #169 of 282
2/12/08 at 12:30am
Damn Coax... You've been through hell. Have you tried going to the Dell Community forum. I PM'ed one of the community reps and was told exactly where I am at in the replacement process. I am sure if you pm'ed him to and linked your thread you may have better results.
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post #170 of 282
2/12/08 at 1:41am
Do what Pdonket say's... no need to stress.
Ask for a FULL REFUND, that got my rep kissing my butt!
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post #171 of 282
2/12/08 at 1:57am
Thread Starter 
Tomorrow I am going to demand a refund.

I would rather have the 1500 instead of the M1710
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post #172 of 282
2/12/08 at 2:01am
refund ftw.
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post #173 of 282
2/12/08 at 2:07am
well... last time they replaced my 9300 with an e1705, they sent a busted one, so i had to get it replaced but they wouldn't put the order through unless i sent one of them back....

so coax, maybe you should send one back... that might be causing some delay...





and a little update on my story: my supposedly repaired e1705 gets random shutdowns (just replaced a few days ago), the rep i've been in contact with.... who is actually pretty smart, is making me go through one more system repair, if that fails... she said i would get "something" better b/c of the hassle...
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post #174 of 282
2/12/08 at 2:13am
Thread Starter 
I sent one back today (the old one) and the one they just sent me is sitting here to be returned upon delivery of the M1710.

but when I demand a refund tomorrow, I think things might change.
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post #175 of 282
2/12/08 at 2:35am
Quote:
Originally Posted by c0ax View Post
I sent one back today (the old one) and the one they just sent me is sitting here to be returned upon delivery of the M1710.

but when I demand a refund tomorrow, I KNOW things WILL change.
Good boy... If it works i'm going to write a book !

Goodluck
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post #176 of 282
2/12/08 at 3:18am
Thread Starter 
mentioning legal action is the worst thing you can do when talking to a corporation. They will instantly stop talking to you and forward your call to the legal department, and dell's lawyers are a little bit better than your cousin vinnie.
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post #177 of 282
2/12/08 at 5:01am
Thread Starter 
Quick question for you guys before I go to bed:

When I get the M1710, lets just say six months down the road this M1710 breaks and I am approved for a system replacement, am I going to be getting another replacement for the original computer, or for the XPS?
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post #178 of 282
2/12/08 at 5:11am
That all depends on who you talk to. Yet another thing that irritates me about Dell is that they base their replacements on your original system, yet you are told you'll have the same, or better, than what you had previously. Which, if you've already had a replacement, makes the whole process much more irritating and stupid.
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post #179 of 282
2/12/08 at 5:53am
Your replacement will be for the XPS. No doubt about it. I'd keep it, complete care that sucker and see what might happen to it later down the road.

Please don't bash me for saying that, but in this extreme case, I think it's time to think outside the box.

It's obvious that you cannot Get Dell to do what they promised. This is because you cannot control what they do. BUT try not to lose sight of the things that are in YOUR control......
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post #180 of 282
2/12/08 at 8:37am
Quote:
Originally Posted by Fenuxx View Post
That all depends on who you talk to. Yet another thing that irritates me about Dell is that they base their replacements on your original system, yet you are told you'll have the same, or better, than what you had previously. Which, if you've already had a replacement, makes the whole process much more irritating and stupid.
The point is that all along the way you get better than what you actually paid for, otherwise Dell would have to give out $10,000 worth of computers for every $2000 they make, which wouldn't work.
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