He changed his story and said it was not possible and that he wanted to send me a vga-dvi adaptor.
I was very very upset at this point of course, it was one step forward yesterday and ten steps backwards today.
So as of ten minutes ago I filed a BBB complaint, and I just hope that gets the ball rolling, but I doubt it. I have now had about 6 different people telling me they won't help me! I am not going to settle for the SHITTY 1720.
I really hope something happens. I am afraid I am running out of time, when they ship this replacement on the 11th I have lost a HUGE bargaining chip, because they can tell me that it has been already shipped!
the senior support tech is going to call me back tomorrow at 1:00PM and when that happens I will remind him of the BBB complaint and let him know I am NOT happy with this whole deal. I have been a dell costomer for YEARS and I am VERY happy with the build quality in my girlfriends xps 710 h2c which I have had zero problems with, but this E1705 has been the biggest nightmare ever.