Dear Dell Computers:
Hello, my name Is Richard . I ordered a computer from you on 6/14/2007. The service tag of this computer is "XXXXXXX". Since this date I have had a VERY large number of things go wrong with this computer including:
Replaced the video card TWICE
Replaced the motherboard TWICE
Replaced the power adapter TWICE
Replaced touch pad
Now on 01/12/08 I was granted a system exchange, this exchange I was told would be for an "exactly the same or better computer". The order went through and I noticed I had been placed an order for an inspiron 1720. This is NOT as powerful as the computer I had origionally paid for. So I spoke with dell over and over and over and over and over talking to one person after another for hours on end three days in a row. Everyone said they could help me, and nobody did. FINALLY I got the system changed, and I was told I would be receiving an XPS M1730 computer, this computer is the only one that can match the high end video card I paid for in the first place, and include the DVI port I require to do my video editing and video games. To my shock this morning I received the package from dell, and it was NOT the M1730 I was promised, it was another E1705 like I had origionally! EXCEPT this computer was in even WORSE shape Than the first one I paid for! AGAIN it did not work, and even worse than that when I checked the order it included the ati X1400 video card that is even less powerful than what I paid for in the first place. This whole ordeal is appealing to me! I have talked to three senior support technicians and many many engineers and customer service reps, nobody helps me they all transfer my call off to someone else who either doesn't call me back or ignores my emails. I have filed with the BBB to try and get something done yesterday, and am awaiting a response from that. I want the computer I paid for PLEASE. I have repaired it six times and then was sent a much less powerful computer in exchange for all my troubles. I am very upset as I have been a Dell customer for YEARS on end and have purchased many many computers from you, as well as keeping a credit account with you current for the last three years. I have found this exact computer nothing short of a nightmare, and to be sent a computer that is much less than what I paid for in the first place is a slap in the face to me. PLEASE contact me regarding this issue ASAP!
bought computer new last year
computer broke six times
approved for system exchange
promised high end system because mine had been discontinued
was sent a low end version of the discontinued one
been told by many service reps that nothing was going to be done.
I am MORE than happy to send both computers back, I just want what I was promised, OR at least something that is equal to the computer I had!!
thank you for your time, I await a response, and would be happy to retract the BBB complaint if something is done to help me.