NotebookForums.com › Forums › Notebook Manufacturers › Alienware Notebook Forums › Alienware General › Awesome Customer Support!!
New Posts  All Forums:Forum Nav:

Awesome Customer Support!!

post #1 of 9
2/5/08 at 1:21pm
Thread Starter 
I received a call yesterday from an Alienware rep about my problems with my mALX regarding this thread:
http://www.notebookforums.com/thread211838.html

They wanted to know if they could help me resolve the problem! Talk about incredible customer service, WOW!!

I am duly impressed.

Thanks you Alienware
Reply
Reply
post #2 of 9
2/5/08 at 2:43pm
That's great, Alienware is wise to monitor forums and help those with real issues before they become overly negative and hurt Alienware's reputation.
Reply
Reply
post #3 of 9
2/5/08 at 4:43pm
same thing happened to me!
Reply
Reply
post #4 of 9
2/7/08 at 9:13pm
That's great, the AW reps on here have always been great. Richard and Steve helped me out on my first purchase...didn't really expect that from a big company.
Reply
Reply
post #5 of 9
2/19/08 at 9:12pm
I agree with the awesome customer support. My Alienware was one week shy of turning three years old (meaning my extended warranty was almost up), I started having massive problems with the system. Anyhoo, I called Alienware, and they talked me through several things to determine the problem. They finally decided the problem was the motherboard (which was what I had thought). Anyhoo, they had me send the system back. They didn't try to give me any run-around considering that my warrantly was so close to expiring. They footed the bill for everything...shipping, repairs, etc. Anyhoo, a week-and-a-half after shipping the computer off, it was back with complete with a new motherboard and heat synch. That's the best turn-around time I've EVER had for computer repairs for ANY system...even for repairs done locally. So IMHO, Alienware gets an A+++ in customer support.
Reply
Reply
post #6 of 9
2/20/08 at 12:16am
yeah thats pretty fast for shipping it to miami...and getting it back...
Reply
Reply
post #7 of 9
2/20/08 at 8:58am
Quote:
Originally Posted by littlefrankus View Post
yeah thats pretty fast for shipping it to miami...and getting it back...
It didn't go to Miami. It shipped to Memphis if I'm not mistaken...and then possibly to Mississippi. But from what I know, at least, it never went to Miami.
Reply
Reply
post #8 of 9
2/20/08 at 10:22pm
I live only 3 hours from memphis so if i had to send mine that would be great...
Reply
Reply
post #9 of 9
2/21/08 at 4:57pm
Quality of customer support is what separates good companies from great companies.

Good to hear about your experience.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Alienware General
NotebookForums.com › Forums › Notebook Manufacturers › Alienware Notebook Forums › Alienware General › Awesome Customer Support!!