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Pat...you asked

post #1 of 7
Thread Starter 
Is there an issue with a system that you have purchased from Hypersonic? If there is a problem that I can help you address, please let me know, as it sounds as though you have some hard feelings.

If there are no issues, and you just wish to troll a forum...please go troll elsewhere.

I also just saw your post on reseller ratings, with a fabricated invoice number. As I said before, if you have a legitimate grievance, then by all means we are willing to resolve the issue.














I see you cant reply to that thread anymore..first of all the invoice number is not bullshit (31-may-06....68982...$3828.34) I will post the whle invoice tommorrow at work where I can scan it...yes I have a problem and have had it since the machine was 5 months old and tech support was suppose to check on a few things and call me back,,,thats been over a year ago......the thing runs hot and the cpu will drop down below 2gigs when playing a game like Call of Duty Airborne..it drops just for a second then jumps back up but you can here it when it happens and see it in game play...I hav e a 3.8 cpu GEForce 7900 gtx ..came with the 7800 but they sent me a 7900 in exchange since the sytem came with the 7900 before mine shipped and was at a lower price..look up the invoice number...I dont troll site....I dont make crap up either..I have every slip of paper that came with this EX7.....I paid for it by bank wire transfer and paid for overnight shipping...I can scan and send you anything ya want on it.....the best tech support I got was on day 1 as soon as it was turned on It wouldnt load the OS thren I had to purchase a us floppy to format it and then 1 stick of memory died...all the support was handled by the after hours company and they were great..coulndt do much in the way of authorizing znything...but Hyper sent me the memory to replace....I then purchased a second DVD/CD Burner for it....and everything seemed ok....a few months after I started to buy new games the heat and cpu issues arised..called in house support and they told me they were gonna check out a few things and get back...I caled again afer a week and they told me they were looking into it......my wearranty is up..I only got a year because on every other machine I ever built or bought the problems show up within a short time.....anyway tech never called me back...this junk has less that 30 hours of up time on it...I bought it to take on trips and vacation to play games while in hotel and use the net...I finaly changed the hard drives from raid -0 to 2 standard sata drives...heat reduced a little but still wont play Medal Of Honor or any bother game like it without any problesm and the cpu speed dropping way down below 2.0 ..again its a 3.8......so I wrote it off as a lesson and I have kept my anger here....but if you want to get ugly with me..I can take my angerto other places that will deal with yalls sale of so called high performance gaming laptops....I just want people to know what 4 grand costed me.....My review was was mild to how I feel...my first review..hyper called me and asked me to update it....and in return is how I got the 7900 upgrade...how can you help me....you tell me
post #2 of 7
Quote:
Originally Posted by Mountain Man View Post
Is there an issue with a system that you have purchased from Hypersonic? If there is a problem that I can help you address, please let me know, as it sounds as though you have some hard feelings.

If there are no issues, and you just wish to troll a forum...please go troll elsewhere.

I also just saw your post on reseller ratings, with a fabricated invoice number. As I said before, if you have a legitimate grievance, then by all means we are willing to resolve the issue.
















I see you cant reply to that thread anymore..first of all the invoice number is not bullshit (31-may-06....68982...$3828.34) I will post the whle invoice tommorrow at work where I can scan it...yes I have a problem and have had it since the machine was 5 months old and tech support was suppose to check on a few things and call me back,,,thats been over a year ago......the thing runs hot and the cpu will drop down below 2gigs when playing a game like Call of Duty Airborne..it drops just for a second then jumps back up but you can here it when it happens and see it in game play...I hav e a 3.8 cpuGEForce 7900 gtx ..came with the 7800 but they sent me a 7900 in exchange since the sytem came with the 7900 before mine shipped and was at a lower price..look up the invoice number...I dont troll site....I dont make crap up either..I have every slip of paper that came with this EX7.....I paid for it by bank wire transfer and paid for overnight shipping...I can scan and send you anything ya want on it.....the best tech support I got was on day 1 as soon as it was turned on It wouldnt load the OS thren I had to purchase a us floppy to format it and then 1 stick of memory died...all the support was handled by the after hours company and they were great..coulndt do much in the way of authorizing znything...but Hyper sent me the memory to replace....I then purchased a second DVD/CD Burner for it....and everything seemed ok....a few months after I started to buy new games the heat and cpu issues arised..called in house support and they told me they were gonna check out a few things and get back...I caled again afer a week and they told me they were looking into it......my wearranty is up..I only got a year because on every other machine I ever built or bought the problems show up within a short time.....anyway tech never called me back...this junk has less that 30 hours of up time on it...I bought it to take on trips and vacation to play games while in hotel and use the net...I finaly changed the hard drives from raid -0 to 2 standard sata drives...heat reduced a little but still wont play Medal Of Honor or any bother game like it without any problesm and the cpu speed dropping way down below 2.0 ..again its a 3.8......so I wrote it off as a lesson and I have kept my anger here....but if you want to get ugly with me..I can take my angerto other places that will deal with yalls sale of so called high performance gaming laptops....I just want people to know what 4 grand costed me.....My review was was mild to how I feel...my first review..hyper called me and asked me to update it....and in return is how I got the 7900 upgrade...how can you help me....you tell me
Mountain:

I deleted a post that someone else, OTHER than you had posted. I did not delete your post. As I stated before, everyone here with a valid grievance has a right to post. And this does include you.

Again, my response was NOT to you and your post. It was to another poster that was trolling.

If you would like to have your system sent in to be worked on, I would be more than happy to have someone set that up for you.

PM me your details.
post #3 of 7
the locked thread can be found here: http://www.notebookforums.com/thread209556.html

this posting was created in the general forum. as you are the moderator, need i remind you of your own rules? because the posting made does succinctly fall within them.

the post submitted was meant to further affirm what had already been previously said in other threads stating the true nature of hypersonic-pc systems.

not to "troll" or to "thread crap" or to "bash."

the posting was made in the correct forum for it's type and content.

for anyone who wishes to see what this posting contained, please visit reseller ratings and type "hypersonic" in the store search field.

hspc died a long time ago and OCZ will soon realize posting bond was more than it bargained for.
post #4 of 7
Quote:
Originally Posted by abs3nt View Post
the locked thread can be found here: http://www.notebookforums.com/thread209556.html

this posting was created in the general forum. as you are the moderator, need i remind you of your own rules? because the posting made does succinctly fall within them.

the post submitted was meant to further affirm what had already been previously said in other threads stating the true nature of hypersonic-pc systems.

not to "troll" or to "thread crap" or to "bash."

the posting was made in the correct forum for it's type and content.

for anyone who wishes to see what this posting contained, please visit reseller ratings and type "hypersonic" in the store search field.

hspc died a long time ago and OCZ will soon realize posting bond was more than it bargained for.
If you have an order number, then please let me know what it is, and we will have someone look into it.

If you are not a customer, and someone else that doesn't have a legitimate grievance, then I consider you here to stir the pot for the sake of stirring.

If you let me know what your order number is, I will be more than happy to look into it and see what we can do.
post #5 of 7
Thread Starter 
Honestly seems hyper is living on life support and in my opinion someone should pull the plug...I am just thankfull I can atleast use my machine for basics...cant play any of my games on it but I can do anything else with it...whats pissed me off so bad is I bought for playing games......I could have went to wall-mart and bought one of their $600 buck machines to do what this hypersonic ex7 does....I am scarred to deal with any gaming laptop builder after this ...seems many of them use Clevo's and I dont know if the problem is with clevos or with hypersonic to start with.....but from all the stories ..hyper does nothing to rectify the problems and it seems like the keep the thing a long time to help run the warranty out...I may take mine to a local shop and have them check it out...laptops are just too smal for me to do alot inside the case because I have huge hands.....I almost had it sold a few months ago but the person went to resellers and saw all the negative posts and told me he couldnt take that chance...he didnt know one of the reviews was mine...I dont blame him...felt sort of bad not telling him the problems I was having ...but he wasnt a gamer so I though he wouldnt notice any problems because they only arise when play games...like Call Of Duty 2...and even some of the older ones and all the new ones like Medal Of Honor Airborne...I have a lot of free time at work on ceratin days and my office machine dont have the hardware to play games so it would have been great if I could have taken the laptop with me on those days so I could kill time killing Nazi's.......I just donr see OCZ doing anything or caring...Pat said they have owned it for about a year yet the reviews are still negative....and I sent them 2 e-mails to each department and no reply from any of them..if I owned a company I would reply to see what the exact problem was and see what could be done to rectify it.....every former customer you can bring back will equal at least 3 new customers....I cant say anything bad about their desktops because I dont own one or seen one...but all this negativity about laptops and support with service will spill over into the desktop section....thats why when I build or work on a machine I go the extra 5 miles to make a cutomer happy....I know if he/she is happy then that will help get me more customers.....My reputaion has already spread into 3 counties up here and its a very good reputation...my dream is to retire from my current job and jump into full time pc buildng and repairs....I have worked on just about every named computer out there...and I have yet to have one person complain or say something negative about my work...many tell me when they get their machine back its faster and works better than the day thry first got it.....I update everything in it...tweak windows..tweak the bios if available (not locked out by builder) I treat people and customers in the same way I want to be treated....one thing that keeps me from a lot of business here is I dont build any desktop under $1700 bucks.......I wont build a $500 buck machine because I cant make anything off it..well not enough to make it worth my time.....but $2.5 grand to $3.5 grand will get ya a very sweet sytem that will run anything..any games......just cant build laptops......oh well seems all the big pc builders are shooting themselves in the foot or each other in the back......the local builder are getting more and more building business....but since I work from home or will even do it at customers homes........they cant beat my prices up here..one day my deam may come true......I would never sell out to one of the big boys either....or go public on the stock market...I aint trying to get rich ..just trying to support my family doing something I enjoy doing...working on and building PC's aint work to me...its fun and a hobby
post #6 of 7
Mountain man, I can do what I can to get your system repaired.

I can see if we can work something out with regards to repairing your unit, just let me know and I will have someone contact you first thing Monday morning.

OCZ has recently purchased Hypersonic in late October of last year; it has not been anywhere near a year yet.

We would like the opportunity to change your opinion on Hypersonic / OCZ, but you are not giving us the chance to do so.

Quote:
Honestly seems hyper is living on life support and in my opinion someone should pull the plug
Actually we are doing very well, and since the acquisition by OCZ, our reseller ratings has improved tremendously.

If you would like to try and resolve whatever issues you are having with your system, then let me know via PM with your order number and information.
post #7 of 7
Thread Starter 
Pat I just sent you a PM...ALL INFO INCLUDED
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