Originally Posted by vcw
What problems did you have with your computer and how long did it take to send in your computer to Alienware?
We were basically having power issues. The computer started acting funky over Christmas when I was visiting family. At first the computer froze a few times, then it wouldn't start at all. The blue power button would light up showing power was on, but it never went past the black screen...didn't even try to load Windows or anything. The computer was not making any sounds, not wrrring from the drives, nothing. I called AW TS and they had me take out and replace such things as the video card, etc. When none of that worked, they had me send it back. I got the shipping papers for Fed Ex that day in my email, mailed it the next day, and had it back from AW in a week-and-a-half with a new motherboard and heat synch. It works fine and dandy now. That was the first problem I had with my Alienware in the almost three years I've owned it.