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HP laptop freezes with garbled screen for no apparent reason

post #1 of 15
Thread Starter 
Hi,

I have a HP pavilion DV9000 series (DV9502AU) 17" screen laptop running windows XP SP2. Since the last 2 days every now and then my notebook freezes with the screen showing a weird slanted pattern (see the images here -
http://picasaweb.google.com/seansing...79226532989042
AND
http://picasaweb.google.com/seansing...79226532989058 )

Its an AMD Turion 64 X2 mobile
2 GB RAM
nVidia GeForce 7150M graphic card

I have a feeling this is hardware related. Can anyone please advise what could be causing this. The occurrence is totally random, does not seem to be triggered by any action on my part.

Thanks.
post #2 of 15
tried different gpu drivers?
uninstall the current driver or run it under safemode and see how it reacts

cheers ...
post #3 of 15
Well, this is a Vista installed laptop, and you may indeed be having driver issues having gone to XP. A question is where you got your Nvidia drivers from...their own drivers do not always work well with all notebooks, in fact, they do make note of this on their site. It also may or may not be only video-driver related.

I do not "know" that this can not be hardware-related, but I think that it likely is not.

You might try doing a complete system recovery back to Vista, and see if that eliminates your problem...if so, then you will know that it was a software incompatibility. If you still have the same problem, then you will need repair.
post #4 of 15
Thread Starter 
Hi Pete,

Thanks, Yes this was a vista pre-installed notebook. The day I got it I installed XP in a dual boot with vista and was using XP most of the time. It went fine for about 2 months but then it started freezing up with the blue screen. I looked around on the web and found al lot of different theories and thought it was bad RAM and replaced the RAM and made a clean install of XP (totally removing vista home as it is useless to me). Then this problem started.

I searched a lot for the graphic drivers and found these drivers recommended by someone on some forum and downloaded it. Its a driver called '7z SFX' by some 'Igor Pavlov' version '4.55.0.0'.

I thought this was probably due to some graphic card getting locked or heated or something. Do you think its a driver issue ? know of any more other (tried and tested) driver for this machine for XP ?


Thanks buddy, I ll look for another driver in that case. If you know of one please let me know.

Sean.
post #5 of 15
I do think that it may well be a driver issue. Whether it is a graphics driver problem or not though may or may not be the case! Yes, you would naturally suspect graphics drivers based on the problem, but actually other periphial drivers can also cause lock-up and visual issues.

I would not rule out a hardware issue, but really, this does seem much more likely a driver issue. If you have a good backup capability, then one sure-fire way to find out, would be to back up your system, then do a complete recovery with the "factory settings" as your notebook originally came. If the issue "disappears"...then you know it's a driver issue. A "side benefit", if the problem does NOT go away, then you know that you have a hardware problem, can send it in for repair, and not have to worry about HP techs being sidetracked as to the problem...besides which, quite often one of THEIR fixes is to re-image your hard drive with the original OS/configuration!

Again, not knocking XP, but you want to be able to isolate, and thus "fix" whatever is going on, right? At this point, with your current configuration, there are several different possibilities here, both software and/or hardware...it would help to narrow down the problem!
post #6 of 15
Thread Starter 
Hi Pete,

Well it happened again while I was looking and this time it somehow corrupted / deleted this file C://windows/system32/config/system

The PC refused to boot saying that it cannot find the above mentioned file. I tried salvaging my data using a linux Live CD but it wont even boot linux from the live CD too.

I guess that left me with no choice but to restore the machine back to factory config. But the thing that is really stupid about this fatory restore that HP has provided is, it formatted and deleted my second partition also (D:// which i had created to store my data) along with the C:// partition.

Any OS install has to and should only effect the C:// drive where windows is installed. But at the end of it I was left with a single partition with all my data gone.

I guess this was a bad purchase but there is really no way for anyone to figure that nVidia does not carry a XP driver for this hardware befor they buy this machine.

Why they havent made a driver for XP. is really beyond me. I would recommend and suggest everyone everywhere I can against buying this machine, especially the AMD version. (the intel version does not have this issue I believe)

Thanks for your help dude.

Sean.
post #7 of 15
Quote:
Originally Posted by seansingh View Post
Hi Pete,

Well it happened again while I was looking and this time it somehow corrupted / deleted this file C://windows/system32/config/system

The PC refused to boot saying that it cannot find the above mentioned file. I tried salvaging my data using a linux Live CD but it wont even boot linux from the live CD too.

I guess that left me with no choice but to restore the machine back to factory config. But the thing that is really stupid about this fatory restore that HP has provided is, it formatted and deleted my second partition also (D:// which i had created to store my data) along with the C:// partition.

Any OS install has to and should only effect the C:// drive where windows is installed. But at the end of it I was left with a single partition with all my data gone.

I guess this was a bad purchase but there is really no way for anyone to figure that nVidia does not carry a XP driver for this hardware befor they buy this machine.

Why they havent made a driver for XP. is really beyond me. I would recommend and suggest everyone everywhere I can against buying this machine, especially the AMD version. (the intel version does not have this issue I believe)

Thanks for your help dude.

Sean.
there are nvidia windows xp drivers for the dv9000. i have them on my thumbdrive if you go onto HP's message forum, you will find tons of threads with people requesting those hardware drivers. many people are not liking Vista and are "downgrading" their units to WinXP...
post #8 of 15
Sean, I am sorry that you have had such a bad time with this notebook. I have a dv6625us Pavillion, with an AMD Turion TL-58, and with Vista Home Premium installed, and it has been absolutely great to date...go figure? Maybe you did end up with a lemon, or maybe you really have software issues.

I do not recommend that ANYONE buy a Vista-based machine, if they plan on "retro-fitting" an earlier OS. As I said before, it just is not a good plan, because this notebook was not developed with any intention of having XP installed on it...and that is NOT a "bad" thing...after all, it was not designed for Win 98/Win ME/DOS 2.1...well, you get the idea, right?

IMHO, for anyone desiring a computer, PARTICULARLY a laptop, which is built for much more specific configurations to begin with, is that one should buy it configured with the OS that they wish to run in the first place. Notebook hardware tends to be much more narrowly defined than desktop hardware, and the number of folks who retro-fit XP and have at least some level of performance issues are pretty large...

BTW, when you did a system recovery, it is designed to set up your computer to the exact factory settings...period. Although irritating, I can not blame HP for doing it that way...there are too many potential problems and variables to "guess at", HP's sole "goal" with the recovery option, is to put it back to a point where it was when initially configured.

Please keep in mind, IF this cures your problem, then there was nothing wrong on the part of the hardware/software...you probably just should have purchased a XP laptop...the funny thing is that generally (though not completely) it is easier to "upgrade" an OS than to "downgrade" it.

At any rate, regardless of the reason, these situations stink...I hope that the recovery at least returned it to stability and reliable operation...if you can not return it, perhaps you can sell it for enough money to get an option on buying a notebook that is better configured to your needs/usage.
post #9 of 15
Hello!

My english is bad, so I post quickly

I have a Acer Aspire 4520 notebook with the SAME PROBLEM. same screen, same symptoms.

Its an AMD Turion 64 2.2 GHz, 1 GB of RAM, Nvidia GeForce 7000M/nForce 610.

Could you solve the problem?
post #10 of 15
have u tried applying the above suggestions to ur issues?

cheers ...
post #11 of 15
Thread Starter 
Quote:
Originally Posted by PeteC2 View Post
Sean, I am sorry that you have had such a bad time with this notebook. I have a dv6625us Pavillion, with an AMD Turion TL-58, and with Vista Home Premium installed, and it has been absolutely great to date...go figure? Maybe you did end up with a lemon, or maybe you really have software issues.

I do not recommend that ANYONE buy a Vista-based machine, if they plan on "retro-fitting" an earlier OS. As I said before, it just is not a good plan, because this notebook was not developed with any intention of having XP installed on it...and that is NOT a "bad" thing...after all, it was not designed for Win 98/Win ME/DOS 2.1...well, you get the idea, right?

IMHO, for anyone desiring a computer, PARTICULARLY a laptop, which is built for much more specific configurations to begin with, is that one should buy it configured with the OS that they wish to run in the first place. Notebook hardware tends to be much more narrowly defined than desktop hardware, and the number of folks who retro-fit XP and have at least some level of performance issues are pretty large...

BTW, when you did a system recovery, it is designed to set up your computer to the exact factory settings...period. Although irritating, I can not blame HP for doing it that way...there are too many potential problems and variables to "guess at", HP's sole "goal" with the recovery option, is to put it back to a point where it was when initially configured.

Please keep in mind, IF this cures your problem, then there was nothing wrong on the part of the hardware/software...you probably just should have purchased a XP laptop...the funny thing is that generally (though not completely) it is easier to "upgrade" an OS than to "downgrade" it.

At any rate, regardless of the reason, these situations stink...I hope that the recovery at least returned it to stability and reliable operation...if you can not return it, perhaps you can sell it for enough money to get an option on buying a notebook that is better configured to your needs/usage.

Hey Pete,

Thanks for your reply and re-assurance (LOL). Ya buddy I seem to be having an exceptionally tough time with almost 4 restores behind me in a month.

I would have been happy with Vista home premium but the thing is its a pain. I dont know why its such a pain for me (although I believe there are many many people who agree with me) but it seems to be exceptionally frustrating to use for even the most common tasks for me. Even if I turned off all the frills, its still horribly slow with 2 GB of RAM under my hood. almost crawls, drags and often hangs . . . and try copying files from 1 place to another, or worse, over LAN and you wanna scream.

And any OS that has me trying to get performance out of it rather than simply letting me get my work done, is, to be extremly polit, not a good OS.

The restore that I did when you responded, did not solve my problems at all, the performance of vista was so drugged, even after a memory upgrade that I once again installed XP and currently I am using it WITHOUT ANY GRAPHIC DRIVERS in a 1024 resolution and its still better than using vista.

Maybe Vista needs some tweaks to work well and I wouldn't have the time to learn them.

Just for your info (and possible advice) I used vista without the pre-installed norton anti-virus (just to free up resources), without office 2007 and used my old favorites AVG and openoffice instead. Also I use firefox. innocent enough . . . nothing here that should cause a slowdown. In fact these use much less resource than what came with the machine.

Interestingly, and this is a very curious thing, the last graphic driver i tried from laptopvideo2go was the best so far. As long as my notebook was on my table (ie, a flat surface) it went along fine, but as soon as I put my laptop on my lap (so to say), or move it a bit, within 3 seconds its frozen again . . . LOL, strange huh ? I guess it must be over heating and putting the machine over my lap or any soft surface must be blocking the fan or something.

All said and done . . . I agree with you about new machines not being compatible with win98, ME, DOS or other older OS's . . . but any machine made today with no backward compatibly with windows XP is a product born out of unjustified (almost blind) optimism.

Till the time Microsoft fixes, their bloated, resource hungry, slow moving monster of an OS . . . XP will remain the OS of choice for people like me who are more interested in getting things done with their PCs, instead of playing with the bells and whistles, admiring the special effects of Vista and getting bugged out of their skin trying to do simple things like copying their own files from one place to another.

Till then, if you see any news of XP drivers for GeForce Go 7150M, PLEASE throw me shout.

Thanks,

Sean.
post #12 of 15
Hey Sean, I will keep my eyes open for any 7150 XP drivers that are compatible with your model (or even close!)

Don't get me wrong, based on your experience, I can certainly understand your dislike of Vista, it is only that I find it puzzling, as my notebook, aside from screen size, is pretty darn similar to yours, and Vista runs just fine on mine. The only thing that I did was to pare down the "extra" software that came with my dv6625us, and it has been just fine. In fact, we have a short-term notebook shortage where I work, and I donated my work notebook to a co-worker, so my HP is not only my home notebook, but is serving as my work notebook (which is used constantly throughout the day) as well...and in fact, handles my workload BETTER and faster than my Compaq AMD Turion 64x2 notebook with XP Pro (though only 1gb ram) did! (and I've got all the "eye candy" turned on!)

I still wonder if you have a "lemon"? There could be a hardware issue...with 2gb ram, there just isn't any reason that Vista won't run smoothly.
post #13 of 15
I have a HP Pavillion DV6620 which intermittently is giving the same problems and crazy screen, along with locking up.
It has all the latest Drivers and BIOS. This has only happened less than 6 times since it was bought (January 2008), and the last time it did appear, was when I was creating a movie.
I had imported/captured the raw-movie using Firewire from my JVC Camcorder, then was compiling it using Windows Movie Maker, and finally burning it to DVD using Windows DVD Maker. After some considerable time processing/burning the DVD, it crashed. It was working on the Mains PSU, and was well-ventilated.
All this works fine with my Desktop PC (HP DX2200).
Strange thing to try and report to HP, as it is Intermittent, and quite difficult to "Capture the screen".
I am sticking with Windows Vista, as I do not wish to "downgrade" my new-laptop, having paid over £500GBP.
If anybody has any suggestions, these would be useful, and I would be very grateful.
Thanks,
Neil.
post #14 of 15
Quote:
Originally Posted by Berfito View Post
Hello!

My english is bad, so I post quickly

I have a Acer Aspire 4520 notebook with the SAME PROBLEM. same screen, same symptoms.

Its an AMD Turion 64 2.2 GHz, 1 GB of RAM, Nvidia GeForce 7000M/nForce 610.

Could you solve the problem?
motherboard needs to be repaired because of a b.g.a. chip issue...
post #15 of 15
Quote:
Originally Posted by neilwaud78qg View Post
I have a HP Pavillion DV6620 which intermittently is giving the same problems and crazy screen, along with locking up.
It has all the latest Drivers and BIOS. This has only happened less than 6 times since it was bought (January 2008)...
Thanks,
Neil.
since the system is only a few months old, I would send it back to HP and have them repair. It sounds like a hardware failure but to be sure, you can DL Ubuntu linux and boot off the cd and then see if you can get the video to become corrupt again. If you can, then you know its not a software issue and its the board beginning to fail...
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