Do dell chat.
post #21 of 75
2/21/08 at 1:54pm
|I have gone through the case logs and noted that you have been facing lot of issues with your computer right from day one. And I understand how frustrating that could be when your new computer is giving lot of problems.
What I can suggest you at this point of time is that you can send the notebook to the depo and get it repaired. The system will scanned for each and every single part to ensure that everything is working fine. So you need not be worried about it at all. I can tell you from what I have seen with the other customers that alll the issues have been resolved when they were sent to Depo. If you are okay with that, I will definitely go ahead and send the box for you and replace the Hard drive.
Ok, now this is starting to get frustrating. It seems like no matter what I tell Dell, they insist on taking my laptop down to the depot rather than replacing itue to the fact that the motherboard is failing on me twice, along with all the other problems I'm having, I don't see why Dell is being so stubborn about givng me anoter laptop when they practically have to replace every single part anyway! On top of that, I've heard nothing but nightmare stories about the Dell Depot.
All this babbling back and forth about the same thing over and over again is getting nowhere and wasting my time. I need some more suggestions here. Talking to their supervisors gets me nowhere. I need to do something more drastic.
I don't think you can buy Complete-Care if it expires. I know for sure you can't buy a warranty extension on your laptop if your original warranty expired.
Well after spending another Saturday fighting on the phone with Dell, I managed to get a hold someone up in corporate or whatever. I vented my frustrations at this mysterious higher-up person, and she said said they'll take care of me on Monday, and not to worry about a thing.
So at 9:00 this morning I get a call from this guy named Tom, and he's sending me a brand new system!
Here are the specs:
Dell Inspiron XPS M1730
Color: Smoke Grey
CPU: Intel Core 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache)
RAM: 2GB Shared Dual Channel DDR2 SDRAM 667
HDD: 400GB (2x200GB) 7200RPM Free Fall Sensor (RAID)
GPU: nVidia SLI Dual GeForce 8800M GTX 1GB
+ AGEIA PhysX 100M Processor
Optical: CD / DVD Burner (DVD+/-RW Drive)
WiFi: Intel PRO/Wireless 4965a/g/n Mini Card
OS: Windows Vista Home Premium
Battery: 85 WHr Lithium Ion Battery (9-cell)
Sound: High Definition Audio 2.0
Anyone wanna buy it from me?
...Oh, and they're even letting me keep my old POS system. I guess you really can get what you want from the company if you just keep pushing them!
wow just WOW! Congratulations on your efforts. Took you more than a month, but you deserve that machine. Could you please provide everybody with the email addresses you used to resolve your issue? Dell unresolved issues and customer care are not helpful.