Hoping I could get a little bit more insight on this issue here. I'm running tech support for a friend of mine and her dad. She's got a new laptop here, a Pavilion DV6707US running Vista Home Premium. After a set of windows updates and a reboot, the screen refuses to display anything, even at the POST stage. As well, according to her, the hard drive activity light shows absolute bupkis. Tried hooking it up to an external monitor, tried hitting the display mode fn+x keystroke, nothing.
She said in the updates one was for the nvidia graphics chipset and this is what has me throwing a red flag here as I have never seen graphics driver updates, especially for ATI or Nvidia, that have went over well coming from windows updates. But I can't really see how the driver update would have totally killed the machine at the BIOS level. I'm almost certain it's possible it also included a soft bios update for the card which may have done something, but I am wholly lost on what to do at this point for any sort of recovery. Like I said, not even the POST seems to work as the BIOS doesn't display and it doesn't appear to boot into windows with no hard drive activity.
Any ideas? She's planning on just returning it for a replacement at the store since she just got it a few days ago, but it'd still be nice to know what, where, why, and how on this situation.
Thanks.
She said in the updates one was for the nvidia graphics chipset and this is what has me throwing a red flag here as I have never seen graphics driver updates, especially for ATI or Nvidia, that have went over well coming from windows updates. But I can't really see how the driver update would have totally killed the machine at the BIOS level. I'm almost certain it's possible it also included a soft bios update for the card which may have done something, but I am wholly lost on what to do at this point for any sort of recovery. Like I said, not even the POST seems to work as the BIOS doesn't display and it doesn't appear to boot into windows with no hard drive activity.
Any ideas? She's planning on just returning it for a replacement at the store since she just got it a few days ago, but it'd still be nice to know what, where, why, and how on this situation.
Thanks.
