Originally Posted by pdonket
Hoorah for people with morals.
What about morals? I have morals. I also expect things to be upheld. If I'm told something, and then reassured multiple times that it'll happen, I expect it to happen. What I was told was not what happened.
Not to mention that this has happened to me, not once, not twice, but THREE times. They try to pass something off on me that is lower than what I paid for. Granted, the M1730 I got has a couple of bumps up that I didn't ask for, nor needed or wanted. I explained several times to the Dell people that I would be more than happy to exchange the 4GB of RAM (which showed up on the invoice for $3800) and the RAIDed hard drives (which showed up as $1100 on the invoice) for the 8800M GTX SLI. But, they downright refused it.
They also sent me something that looks like crap, is obviously used (not lightly, either) and obviously wasn't looked over before it was sent to me. A couple of people said that I should just get Dell to replace the defective and cosmetically damaged parts, but why is it MY responsibility to fix THEIR mistake? It's not. I didn't DEMAND a new system. Nor did I EXPECT one, but what I received is ridiculous, and if anyone here disagrees with that aspect, then you're only fooling yourself, because you would be saying the same things I am about it.
On top of all of that, they're basically refusing to honor my warranty because they feel that I have/am committing some kind of fraud with all of the replacements I had on my M1710. Which again, I will state that I made the repair and sent off the defective parts. Now, if it was ME who was causing the issue, the subsequent problems I had would have shown up immediately, but they didn't. The problems could manifest themselves within days, weeks, or even months, which points to a manufacturing defect/quality control issue rather than a servicing issue.