Ok, As short an explination as possible. I purchased an M1710 the week it came out. Extended service plan, accidental damage. 7900GTX, 1gb of ram (aftermarket to 2), 80gb HD, Core Duo, XP, black cover through the Business Dept.
I'm a tech always on the go which is the reason for the accidental plan. It's almost at it's 2 years, so I decided to send it in for fixing. Nic is bad (plugged in a bad RJ45 and bent the pins), Memory card reader is broken, numerous bad pixels, cracked front cover, non working speaker lights, crackely speakers.
I sent the laptop in for repairs and they told me that they would just send me a altogether replacement. I said that was fine, but I wanted my 2gb out since it was aftermarket. They said OK, we will send you a new one and your old one, take out your 2gb and put in 1gb and send us your old one back. Ok, good with me. This convo went down about 3 weeks ago.
Last wednesday they sent me (what I thought was) the replacement laptop. A red XPS M1710, decked out 7950, 320gb, 2gb ram, bluetooth, Core 2 duo, Vista Ultimate, Wireless N, etc... Awesome! I thought, nicer than I had by a decent margin, a few hundred in upgrades. I was happy.
Today I get another package, My old black 1710 I though. Opened it up and saw a huge-ass powersupply. Doesn't look like mine. Dug through a little more, a brand-new-from-the-factory Dell XPS M1730. Core 2 duo, SLI 8700GT, 2GB ram, addl 80WH battery, Vista Premium.
Now I have 2 laptops that are better than what I had, and I know I will probably have to send at least one back. Which one do I send back? If I have to send the 1730 back they will have to pry it from my cold dead fingers, but It seems like the 1730 would be the errenous shipment and not the decked out red 1710. I want them both though
Anyone had any similar experience? Can I have them both?!
I'm a tech always on the go which is the reason for the accidental plan. It's almost at it's 2 years, so I decided to send it in for fixing. Nic is bad (plugged in a bad RJ45 and bent the pins), Memory card reader is broken, numerous bad pixels, cracked front cover, non working speaker lights, crackely speakers.
I sent the laptop in for repairs and they told me that they would just send me a altogether replacement. I said that was fine, but I wanted my 2gb out since it was aftermarket. They said OK, we will send you a new one and your old one, take out your 2gb and put in 1gb and send us your old one back. Ok, good with me. This convo went down about 3 weeks ago.
Last wednesday they sent me (what I thought was) the replacement laptop. A red XPS M1710, decked out 7950, 320gb, 2gb ram, bluetooth, Core 2 duo, Vista Ultimate, Wireless N, etc... Awesome! I thought, nicer than I had by a decent margin, a few hundred in upgrades. I was happy.
Today I get another package, My old black 1710 I though. Opened it up and saw a huge-ass powersupply. Doesn't look like mine. Dug through a little more, a brand-new-from-the-factory Dell XPS M1730. Core 2 duo, SLI 8700GT, 2GB ram, addl 80WH battery, Vista Premium.
Now I have 2 laptops that are better than what I had, and I know I will probably have to send at least one back. Which one do I send back? If I have to send the 1730 back they will have to pry it from my cold dead fingers, but It seems like the 1730 would be the errenous shipment and not the decked out red 1710. I want them both though
Anyone had any similar experience? Can I have them both?!






