post #21 of 36
2/28/08 at 6:28am
According to the FTC, if a company doesn't ask for it back, or tells you to keep it, it's yours. However, get the rep you spoke to to verify this in writing in case DELL goes nuts, and whatever you do, DON'T SEND IT BACK!
Case in point: I ordered a Dell 3110cn printer from the SMB department, and Dell sent with it a fully loaded M90 (Back when FX3500s were over $1000 as an upgrade). Being the honest little sap that I was, I sent it back to DELL via express mail, insured for the price of a new m90 of that spec (about $6k in aug 2006). About 3 days later, I got a phone call from Dell Recovery that they were going to sue me for attempting to steal a laptop on the grounds that I had sent it back. I had to hire and retain an attorney, go through hoops like crazy, and went as far as emailing Laura Bosworth, VP of Dell Customer Experience in the hopes she could advocate for me.
After sending all required paperwork, I ultimately had the m90 stricken, the lawsuit was retracted, and retaining an attorney cost me several thousand dollars. Lesson: unless DELL sends you a paper in writing stating they want a laptop back, KEEP IT.
so wait, they sent you a new 1710 to get parts from for your old 1710? then sent a 1730 by mistake, and now youre getting 8800"s?!?!