Predicament, Free notebook! Maybe? - Page 2

Update: I Called dell today. I have noticed slight degradation in performance with the 8700 sli, but only in extreme high rez. I figured I'd call dell and see if I couldn't get them to up the ante to the 88's (I know I'm greed bastard) but the rep hit me with "It looks here as if we accidentally sent you a 1730, so the only thing we can offer is a refurbished 1710 with a 7950gtx." which I promptly said "You know, I can live with the graphics I suppose"... he played a good card. The 1730 was sent out with the Black 1710 as the exchange, so I'm all good on this deal and told it's mine. It's got my extended warranty remainder on it (all 60 something days) and it's under my name.

Now I call on the red one and talk with a service rep here in phoenix. I simply ask to know the status and any notes on the service tag, and am told it was sent out as a refurbished replacement for my 1710. My 1710 was at a dell depot so I'm all all set on that one. The laptop was under my name, but the warranty information on the site said the warranty was both bought and expired on the same day, 1/1/1758 (sic).

I called a third time, since I wanted to speak to another rep (purely information gathering a third time) and told them I was wondering where I could send my returns back to. She looked them up and the 1730 wasn't pending return to dell, nor was the 1710. She had no idea where they would go since she couldn't see why they were being returned. I told her I just ship for this company, I don't know why they were going to dell either. The Black 1710, she informed me, was already returned to dell and required no further action...

They can't tell me where to send it back, because they don't expect it back, but I'm an honest person (though this is really tempting me, as I'm sure you can imagine).

So the big question is...

What now?

Dell asked for it back today, I got a call and they had placed an order for a Red M1710 with -1 quantity to me :-/ But I still swapped out the parts that I had upgraded on my Black 1710, that's what that laptop was originally for, right?

On a plus note, after the guy delivered the 'bad news' to me, we chatted a bit and it turns out he only lives a few miles from me. After getting on his good side I bust the whole "My old laptop was 512mb and my new one is 256... well no, 2 x 256mb is not the same because they are rendering essentially the same scene, yes I understand that it can use onboard memory but so could my old one and even so it's only DDR2, not GDDR4..."

Anyways he 'Saw my point' and wrote it all up in a new service call and passed me onto customer care. The customer care agent read the case and immediately got it all ready for me. He informed me that they were on backorder, but I let him know I didn't mind. I'm now awaiting the 1-2 week lag time one hopefully my new 8800gtx to compliment my new system.


All in all not bad.

Umm, close.

I sent in my 1710, then they said they would replace it with something new. They said sending the 1730 was an accident, but many people on this forum are getting the 30's for the 10's so it doesn't look like so much of an accident.

Then they were going to send me my 10 back to pull my ram out, but the accident was they sent me a decked out refurb 10 instead of my original (and are expecting the refurb 10 back now it seems).

At least that's what I gather so far.