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System recovery failure

post #1 of 5
Thread Starter 
Hi,
I just bought a used SZ430 and the previous user deleted everything from the C drive. I thought I would do a system recovery/full restore.

When I hit F10, the VAIO system comes up and allows me to move through the various options to restore the C drive. However, once through all that, the restore fails with the error message:

"could not obtain the target drive letter"

Any ideas what is going on. Looks like the recovery partition is ok, but there is something wrong with the setup it's looking for?

Thanks,
D
post #2 of 5
Try replacing the hard drive. It may be a hard drive failure.
post #3 of 5
Sometimes faulty RAM will cause errors like that. Like steve said, try testing the hard drive. There are free diagnostic software out there.
post #4 of 5

Quote:
"could not obtain the target drive letter"


I realize this is too late to help you, but perhaps it will help someone else.

 

The problem isn't due to a hard drive failure or faulty RAM (though testing the hard drive with Hitachi Drive Fitness Test and testing the RAM with Memtest86+ are good things to do).  

 

I finally figured out the cause & solution to the VAIO "Could not obtain the target drive letter" problem.
 
Background: my customer's VAIO laptop died with a bad hard disk drive.  I did linux-based data recovery (using GNU ddrescue) on the hard disk drive, and managed to recover the recovery partition (about the first 6.2 GB of the drive), but most of the C: partition was unrecoverable.  (Fortunately, the customer didn't need the data on it, she just needs the computer to work.)
 
So I imaged the recovered recovery partition and the first few hundred megabytes of the damaged C: partition onto the new hard disk drive.  I then tried to use the recovery partition to restore a working Windows Vista installation, and had a horrible time of it.  I kept running into the "Could not obtain the target drive letter" error message.
 
Sony's tech support was useless: the phone support person turned hostile and hung up on me when I asked whether I'd get my $40 back for the support incident if they were stumped.  Their online chat person was friendly but had no clue what to do, though he told me that I could call 239-768-7691 to buy a recovery disc.  But I finally figured it out.
 
Sony has a bug in their recovery code.  Some of their code assumes that the recovery partition is the 2nd partition, and some assumes it's the first partition.  It is really the 1st partition, so when you bang F10 (or maybe Alt-F10) and get to this screen...
 
     Edit Boot Options
 
  Edit Windows boot options for: VAIO Recovery Environment
 
  Path: \windows\system32\boot\winload.exe
 
  [ /DETECTHAL /MININT /REDIRECT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=multi(0)disk(0)partition(1)\sources\boot.wim  ]
 
...you need to edit the path to boot.wim, to reflect the fact that it's actually on the first partition.  Just left-arrow-back and change "partition(1)" to "partition(0)".
 
Then when you get to the System Recovery Options screen, choose "Command Prompt."
 
Then do "chkdsk c: /f" to fix the C: partition.
 
Then "dir c:" and if there's no C:\Windows\ folder, then do "mkdir c:\Windows" and "mkdir c:\windows\system32" to make one (this step might not be necessary).
 
Then choose "VAIO Recovery Center" and the complete OS restore should finally work.
 
Dave Burton
Geeks Alive! Computer Rescue
Cary, NC
10/29/2011
 
post #5 of 5

Hi Dave,

 

It didnt work for me. I changed "partition(1)" to "partition(0)", ran chkdsk and then tried to restore the OS. Same error - could not obtain the target drive letter.

 

I also ran a HDD test through Vaio Hardware Diagnostic. No error.

 

What do you think the problem could be?

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