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Widespread m15x problems? - Page 3

post #41 of 51
3/17/08 at 2:20pm
Quote:
Originally Posted by Steve@NBF View Post
Alienware thinks its probably people are banging on the keyboard. Or pressing harder than they should.
I dunno...

The pics I saw showed a couple of very thin pieces of plastic at a stress point. Also, the upper piece appears to be pushed up rather than just broken. I wonder what is under that piece, and if there's adequate clearance from the metal parts underneath and the plastic case.

The problem I see coming is whether this crack is a functional problem or not. It's not likely to be something AW will cover as necessary if it doesn't affect performance. Spending hundreds of dollars a piece to replace a case for an aesthetic issue isn't something anyone does.
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post #42 of 51
3/17/08 at 2:45pm
Quote:
Originally Posted by Hammerhead View Post
If you know AW's actual past, you'll also know that they've been very responsive to legit issues experienced by their customers.

No matter how fast they address these issues, it won't be fast enough for some, including some that don't have the issue, or even own an Alienware.
I agree. I do not own an AW yet, but I have seen AW take care of its cusotmers.
Any Manufacturer is never going to be able to please everyone.
I think it says a lot more about how they ultimately deal with a situation.
It seems that they are working hard first to reproduce the problem in their environment (which they have) and provide a fix, that is coming out.
Even those that have had problems seem to still be completely satisfied with their m15x.
When they resolve these issues, there will be a lot of happy m15x owners out there!

That is my 2 cents.
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post #43 of 51
3/17/08 at 4:37pm
Hope I didn't kill this thread with my ranting?
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post #44 of 51
3/17/08 at 5:05pm
Hm glad there is bios update for the underclocking issues. About the cracking issue, if there are numbers of people who are getting identical (or at least within the same area of the chassis) then we could address as design flaw or something. If not, it could be external factor (shipping etc.) or just accidents did by users themselves.
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post #45 of 51
3/17/08 at 5:06pm
Those fed ex guys do toss those packages around. And I don't think the AW notebooks come in a black box anymore.
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post #46 of 51
3/17/08 at 5:09pm
The cracking could also be caused by flex in the case. Anyone that has an m15x, is the case solid or does it have some play?

We ran into a problem once with an HP server that would flex in shippment and cause damage. It only appeared in shippments that went UPS or Fedex. If we paletized the server and sent it, we never ran into the problem.
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post #47 of 51
3/17/08 at 7:55pm
The BIOS update still has not been released, and as far as we know it may a long time away..
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post #48 of 51
3/17/08 at 8:26pm
I definitely think the cracking problem is an assembly or shipping issue.
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post #49 of 51
3/20/08 at 1:34am
Alienware Area-51 m15x-Bios Update Released

http://blog.laptopmag.com/alienware-...pdate-released
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post #50 of 51
10/19/09 at 9:37am

m15x = very bad quality product

Unfortunately, I bought two m15x
The first one got : overheating problems, case breaking, dead GPU
Alienware changed Screen+GPU+CPU
The second one : dead HDD, Screen (screws falling out, hinge and case breaking), Smart-Bay (exterior plastic case breaking), Keyboard (distorted, unstuck keys)
Alienware changed HDD. I have to send back the PC to fix the rest of it.
I can tell now : m15x from Alienware is a very bad quality product.
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post #51 of 51
11/8/09 at 2:11am
Thread Starter 
Quote:
Originally Posted by Demosthene View Post
Unfortunately, I bought two m15x
The first one got : overheating problems, case breaking, dead GPU
Alienware changed Screen+GPU+CPU
The second one : dead HDD, Screen (screws falling out, hinge and case breaking), Smart-Bay (exterior plastic case breaking), Keyboard (distorted, unstuck keys)
Alienware changed HDD. I have to send back the PC to fix the rest of it.
I can tell now : m15x from Alienware is a very bad quality product.
Hehe... I did the same. I bought 2 m15x's and they were ultimately complete pieces of junk. The Alienware customer support is ridiculous. I'm currently using a macbook pro unibody and have been pretty happy with it. I've switched over to gaming primarily on my xbox 360 but I think I've given up on trying to find the ultimate "gaming" laptop. I've had nothing but bad experiences with AW. It was a fun laptop to "hack" on while it lasted...
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