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Area 51 m9750 smoked/fried

post #1 of 28
3/17/08 at 11:32pm
Thread Starter 
hey guys.I purchased my alienware about 2 1/2 months ago and play wow alot on it.I been having problems installing games and being kicked out of wow with several errors.I just click the game and start again.Well I was playing wow and stopped to bet my daughter on rockband and will i was playing the drums I started to smell something burning like a electric burning and I looked over at my laptop and there was smoke coming from it.I rused over but was to late..it already shut off and the light on the power pack/block thing was flashing like crazy.so I unplugged it.My alienware wont turn on at all now.Anyone have this happened or heard of it happening? Just trying to get a idea of what happened.I was also getting video driver errors just a doy or so prior to this. Any info is helpfull.thx
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post #2 of 28
3/17/08 at 11:39pm
i havent heard of a m9750 doing that yet... ur the first that i know of...call alienware and you will have to send ur computer back... something died in it and burned...
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post #3 of 28
3/17/08 at 11:41pm
Thread Starter 
yeah I know that.
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post #4 of 28
3/17/08 at 11:49pm
yeah it can be fustrating hardware can fail even new stuff dies... it just the luck of the draw... ive owned four alienwares and I have never had an issue with any of them... call alienware and they will take care of the problem... also on ur cooler is it blowing air up or down from the laptop or is it a cool pad?
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post #5 of 28
3/18/08 at 12:00am
Thread Starter 
c
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post #6 of 28
3/18/08 at 12:07am
cooler works great if they blow up towards the m9750...
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post #7 of 28
3/18/08 at 12:12am
Thread Starter 
so what over heated? Processor?
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post #8 of 28
3/18/08 at 12:13am
dont know could have been the processor or graphic card or the mother board could have died due to heat from either one of the things listed above...
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post #9 of 28
3/18/08 at 12:15am
i have my m9750 elevated on a textbook from college to keep it cool...the more space u have from the flat base of a table the better...
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post #10 of 28
3/18/08 at 12:18am
Thread Starter 
sa
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post #11 of 28
3/18/08 at 12:28am
hopefully this will help you...sorry about ur laptop... the m9750 is a great computer
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post #12 of 28
3/18/08 at 12:28am
Thread Starter 
well thx for all the help.post a update soon
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post #13 of 28
3/18/08 at 12:29am
Man... that sucks to hear what happened to your m9750.

Just send it in, I don't think that they are going to blame you and then not help you out!

What kind of error messages were you getting before it died? Maybe it can pinpoint the hardware.
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post #14 of 28
3/18/08 at 12:31am
call the technical number on ur alienware card they give and someone should be able to help you... i dont know if they are there right now to answer ur call but I would give it a try and see if there are there...
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post #15 of 28
3/18/08 at 1:05am
Thread Starter 
error about memory or something like that
cant read memory or something
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post #16 of 28
3/18/08 at 1:37am
if it cant read memory it could just be ur RAM... if u could take out one stick and try to boot... and if that doesnt work put the other stick in and try again to boot...i would unscrew the back panel and look at the video card and ram and processor and see if anything is fried or what...
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post #17 of 28
3/18/08 at 2:39am
Thread Starter 
will it not boot with a bad ram stick?
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post #18 of 28
3/18/08 at 2:50am
Thread Starter 
well I tried the memory stick thing and it still wont turn on but this is what I didi notice.When even I plug the ac adapter thing into my laptop the green light on the brick flashes really fast.
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post #19 of 28
3/18/08 at 12:09pm
solo00711,

If you have trouble getting your issue resolved with TS let me know, i'll do what I can to help you out.

Steve Lopez
Support Forums Administrator
Alienware Corporation
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post #20 of 28
3/18/08 at 12:24pm
Thread Starter 
Well Steve I thank you for your help offered but I spoke to Alienware this morning and we figured it out to be a bad graphics card and they are sending me a new one,2 actually.I was i bit concered removing the cards myself but the tech was very helpful and I was able to remove them with no problems.Though it bothers me not knowing how the card was damaged in the first place.I guess these things just happen.Well I will post a follow up after I replace the cards.Thx again everyone for the help.
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