Hi Everyone,
I have a client with a Pro A200 that is a month old running XP. He takes dictation with this machine and there is a very loud hum that almost over powers the recording. This issue occurs with both Windows sound recorder and Dragon Naturally Speaking voice recognition software.
Multiple microphones have been used. The system has been restored to factory configuration. The systemboard was replaced to rule out an issue with the microphone jack.
Unfortunately, the client is very resistant to sending this back to Toshiba so we are stuck repairing it. Full hardware diagnostics have been run and I can not find any hardware issues.
The issue is still present in sound recorder after the recovery has been run. I have kind of run out of ideas short of shotgunning it. I just do not feel confident that replacing the systemboard, cpu, memory, and hard drive is going to resolve anything.
If anyone has any information, it will be greatly appreciated. Thank you all for your time.
Respectfully,
GeoGoGo
I have a client with a Pro A200 that is a month old running XP. He takes dictation with this machine and there is a very loud hum that almost over powers the recording. This issue occurs with both Windows sound recorder and Dragon Naturally Speaking voice recognition software.
Multiple microphones have been used. The system has been restored to factory configuration. The systemboard was replaced to rule out an issue with the microphone jack.
Unfortunately, the client is very resistant to sending this back to Toshiba so we are stuck repairing it. Full hardware diagnostics have been run and I can not find any hardware issues.
The issue is still present in sound recorder after the recovery has been run. I have kind of run out of ideas short of shotgunning it. I just do not feel confident that replacing the systemboard, cpu, memory, and hard drive is going to resolve anything.
If anyone has any information, it will be greatly appreciated. Thank you all for your time.
Respectfully,
GeoGoGo
